RosegalReviews 6,117

Ever time I have had a problem with any order, customer service has always been write there for me and refunded my money and points. They ask if you would like to put it back on the oringanal card it was purchased with or on or wallet? I like the chooses as At the time if I am low in money I would get it back to my card, but if I am not in a rush I would just get it in my wallet.
I receive the payment in to my wallet on 01/04/2019
I purchased this order on 11/27/2018.
That is why I like Rosa gal they return in a wonderful manor

If I could give a negative Star I would have, Never in my life have I every felt so ripped off,, back in Nov I bought 3 hoodies for $75.90 USD for family members for Xmas, was told 8 day shipping, (now get this I paid through Pay pal,) and they still managed to mess up my delivery address. So they said to pay the $3.00 to resend the package so I did, Xmas passed and still no package. So I gave my family members pictures of the sweaters and advised them, there on there way. Well Feb now passed and I messaged them, and they told me they held off on sending them, because they said I didn't pay the $3.00. They said to prove that I paid it, they will resend it well I did send in the prove but asked to cancel the order, and to refund me. There Idea of good Customer service is to cancel the order and give me a partial refund of $51.54.

Broke up my smallish order into multiple waybills which would require me to pay $40 + in fees (on top of the customs charges) to DHL.

Rosegal support then lied in an attempt to get me to pick up the first of the packages, (and pay the $24 fee for $17 of items) telling me it would be destroyed if I refused it, when in fact it could be shipped back.

I checked with support again, they reassured me when I refused the package it would be refunded in full. I refused the packaged and sent it back, hopefully I get my whole refund, the process has been a huge pain.

EDIT: They signed for and accepted my return on January 28th. No refund for that half of the order yet.

EDIT 2: Have offered a "goodwill gesture" of $25 minus a shipping fee, even though they have received all of my returned items worth $38+

EDIT 3: After weeks of fighting and sending photos of the promises made by their own support team, and pointing to the negative reviews I've left about their site, they refunded me in full, then offered a $10 coupon which I doubt I will ever use.

EDIT 4: They have tried to remove my review on another site by again lying and saying that I wasn't a real customer. I sent in all the evidence of more than 6 weeks of back and forth proving it was a real experience and it was terrible. They have now written about this review and asking for me to change it. I will not, this place and their service is awful.

I am a customer of the rosegal store for nearly a year and I would like
To share my real shopping experience in this store with you. I have
Bought a few items from this shop so far and all of them arrived without
Any problem. The delivery time is similar to other stores from China.
All purchased items were as described and had the lowest price at the
Time of purchase. In this store you can pay by PayPal so we have a
Half-year warranty that we will get the purchased item or a refund of
Cash. I can honestly recommend shopping at this store.

I love buying Chinese gagdets, which I can offer to my friends, my children and all my family, on Rosegal, I can find anything and everything at a low price, it's incredible all these creations to small price they are able to sell, the delivery time improves, it takes two weeks to be delivered in France, I recommend this site to make gifts to all fans of gagdets at low prices, they also sell cheap clothes but quality, just pay attention to the size and do not forget that the delivery is free and more.

I often buy in Chinese stores but here they have very low prices and the products they offer are of great quality. I bought an LED lamp and I am very happy with it, it works very well.

After purchasing from other overseas sites, I was nervous about this one, but on my very first order, I was pleasantly surprised. My order arrived within 10 days (I was used to 30 or more), and the quality of the clothing was so much better than what I had expected. Most are poly or poly/cotton blend, but they are the thicker fabric, not the cheap slick fabric. They even list plus sizing, which is great for a girl like me, and as long as you check the measurements for each size, they will fit (measurements displayed when you click on that size). I have ordered a few items that just didn't work for me (most of it from the regular sizing and not plus sizing, so I learned I can't order from regular sizing based on my size--I'm an average 14 or 16 in women's U.S. sizing), but 95% of what I have ordered I am completely satisfied with. And this is one of the best places to order dresses from, since the plus size clothing is very generous to us larger ladies, and also a great place to find suitable swimwear. I also ordered some very nice corsets at a great price!

I placed 2 orders for the Black Friday and received them (partially) end of December, beginning of January. I was not in a hurry so it is fine for that.
But very disappointed by the quality. The price is not that cheap for what you receive.
An automn/spring cardigan so thin that you can see your bookshelves from 2 meters away.
A top with felt pen marks on the wrong side that you can see on the right side
An XL carding who can fit to your daughter who wears M (and I carefully check the chart size).
A package never received due to a post issue and returned to Rosegal.

I have to pay return fess, ok, that is part of the game for many web sites, but:

The customer service is trained to question over and over your motives to return asking pictures and to avoid a straight answer.
Even when their are in fault they like the defect top with felt pen, they do NOT completely reimburse you.
I paid in euros and their offer is in USD (so I will be charged for the exchange rate and not them).
For the returned package NEVER received, same $#*!. They ask me to pay some part of new shipping fees or they reimburse me partially!

I paid with Pay Pal and will open a claim with them to get items fully reimburse and in Euro.

Honestly, there is nothing bad I can say about Rosegal. I made many purchases from them and every time I was more than satisfied! The prices are so great and affordable, especially when they give you some good deals, what happens a lot. I was also really surprised by the quality which is great and a lot of cheap clothes turned out to look and feel so expensive. But the best thing is that you don't have to worry about shipppment, since they deliver so fast and you can always track your order (and it's accurate).