RosegalReviews 6,117

I recived fast my order i recomended this online store the clothes are good i loved them i purchase more clothes in this store

I ordered bunch of stuff here during Chrismas
Firstly I ordered everything in size S small so it fit me very well. Usually I ordered Small size clothes so it's good that they are fits S to me. I think I like that
Okay, the next thing I have to say that prices was so inexpensive and I was very excited ordering stuff. I ordered for more than $300 and I got all the stuff in 3 weeks because of Chrismas. Usually Rosegal shipped in 2 weeks
I really recommend to buy here

Horrible company. I paid extra for faster shipping( expected 5-10 day delivery). After 20 days the product hadn't even been shipped. When I reached out to them they said some of the products are unavailable so I have to wait 10-17 more days. I then asked them to refund my shipping fee since I paid expedited shipping, however, they said Processing is different from shipping so they can't refund my money unless I also wanted to change shipping. Really Rosegal? Cheating your customers is why you have 3000 1 star ratings.

I placed an order of approximately $60 through this company on 12/27/18. On 1/22/19, I checked the status, as I still had not received the order. Status showed that the order was still packed in the warehouse. After waiting for over 30 minutes to speak with a representative on live chat, I was told that they were out of stock and had to reorder before they could ship and it would take another 72 hours to ship out my order. No one from the company ever communicated with me regarding the status of my order. I was able to cancel the order, since it had not shipped. Will not wait to ensure that my card is credited appropriately. I do not know how this company stays in business with this type of customer service. It appears that this is a common practice since I have now been able to read the reviews.

So far I have made several orders from Rosegal and I like their service because they are very cheap and reliable. Rosegal has a wide variety of products and many options for the same type of product. Delivery charges are mostly free. Also, I am able to track my orders via tracking ID and add insurance to my orders. My orders range from Christmass pillow cases, backpack, home decors etc. At Rosegal you can find all sort of things over there by great prices.
Rosegal Customer Support works very well. When I ask a question they are very quick to respond and do everything they can to solve problems or clarify my doubts.
Rosegal online shopping App is available on Android mobile phone. It works as expected and it is very customer-friendly. I use it all the time.
I must say that Rosegal is certainly on of the best option to do my shopping online.

Ordered and cc charged 11/24/18. Item appears to be stuck in the same place in China since 12/08/18. Customer service says, "be patient". I not longer even want the item because of their poor service, and don't believe it will ever arrive. I just want my money refunded, period. Worst customer service ever. 1/28/19 Update. Money has been refunded to my cc acct. Don't believe that would have ever been accomplished were it not for sites like this one. Thank you!

I placed my order 1/14/19 with Rosegal.com for 5 items. On 1/16/19, after not getting any sort of email that it had shipped, I looked at the status of the order, which said "processing."
When I clicked on "processing" it said it could take 3-10 days just to "gather" the order, and another 10-20 days for shipping.
I contacted them through customer support on their website and through Facebook messenger. The automated reply was the "remaining items" in my order that are apparently not in stock. The website said nothing about items not being available when I placed my order.
One of the items will take 7-15 days before it dispatches, and the other won't ship until January 31!
I am now trying to cancel the 2 delayed items and ship the other 3 that are available but no one will answer me on messenger or via email. I would like a refund for the items that are backordered since they failed to tell me this when I placed my order.
The customer service is unacceptable, and the website should state up front how long items will take to process and ship. If they don't have a product, it's easy to put "out of stock."
Give me my money back and send me the 3 items you do have. Also, answer your customers instead of spitting out an automated response.
I will never order from here again and am inclined to cancel the payment through my card.

Buy at ROSEGAL. It's the enjoyment and the pleasure. No, I'm not exaggerating, I'm totally realistic.

An exeptionally large of offers, a wide range of prices and quality of goods, when the photo on the advertisements wholly corresponds to the purchased item is what creates a loyal and constant customer. All of this is offered by ROSEGAL.

I would like to emphasize the company's orientation to large-scale offerings. ROSEGAL understands the reality - the average woman can not have 55 kilograms, spend 2 hours at the fitness center every day, because, she is busy, burdened with houseworks, the children's obligations. Altough she doesn't much the standrds of fashion creators and anorectic models. The average woman can look stylish and beautiful thanks to confortable and adorable clothes, offered by ROSEGAL.

The relationship between ROSEGAL and their customers is highly professional, delivery is done within a short time, communication with customers is permanent and flawless.

Instead of the conclusion - I am a permanent and loyal ROSEGAL product buyer and intend to be in the future, too.

I wish I would have read all of the reviews before I bought over a dozen pieces of clothing. I have been trying for weeks to get someone to assist me in returning a few items, but they completely ignore me.

They lie on their site and say that you can return things. You CANNOT. If I was you reading this, move on. Don't be like me where you have thrown away your money. I guess I will donate all of these clothes now that don't fit me. I am not happy at all!