I have bought in this shop many items and I till now I am very pleased with
Service, the quality of the products and shipping. There were one incident that
I did not receiv my package. I sent information about it to Rosegal service and
After a few days they refunded all the cost to my account. So I strongly
Recomend to make shopping in Rosegal shop.
Dear Andrzej K,
Thank you for your order and we are sorry to hear that you have met some troubles on using the products.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follo.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team