Veronica T.

I placed my order 1/14/19 with Rosegal.com for 5 items. On 1/16/19, after not getting any sort of email that it had shipped, I looked at the status of the order, which said "processing."
When I clicked on "processing" it said it could take 3-10 days just to "gather" the order, and another 10-20 days for shipping.
I contacted them through customer support on their website and through Facebook messenger. The automated reply was the "remaining items" in my order that are apparently not in stock. The website said nothing about items not being available when I placed my order.
One of the items will take 7-15 days before it dispatches, and the other won't ship until January 31!
I am now trying to cancel the 2 delayed items and ship the other 3 that are available but no one will answer me on messenger or via email. I would like a refund for the items that are backordered since they failed to tell me this when I placed my order.
The customer service is unacceptable, and the website should state up front how long items will take to process and ship. If they don't have a product, it's easy to put "out of stock."
Give me my money back and send me the 3 items you do have. Also, answer your customers instead of spitting out an automated response.
I will never order from here again and am inclined to cancel the payment through my card.