Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I paid over 100 bucks in clothes, and they ended up not fitting, and they're not accepting refund. They're saying it's too late but when I emailed them about the refund a while ago they didn't even respond to my emails. They scammed me out of 100 bucks. Somebody needs to get fired.
I have been trying to return a cardigan sweater I bought my wife for two weeks now. No customer support! I have submitted several "tickets" with no luck. Finally found a phone number and the Philippineo told me i had to contact customer support! Do not buy from this company!
Dear Richard D,
Thanks for your feedback.
We apologize for any inconvenience.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We are so sorry to hear that you have been experiencing sizing issues.
For your order ZZP18****747：
We have provided the proper solutions for you.
Could you please kindly reply us？
Looking forward to your reply.
Best regards，
Rosegal Customer Service
I placed an order beginning of December, got an email on January 8th telling me the delivery has failed (checking the tracking number it has been sent back to sender with no delivery attempt) they told me as "a gesture of good will "we can resend the order but I need to pay for the shipping again or I can ask for a refund but I have to pay for the shipping charges as the order has been sent back! Worst customer service and company, do not order from their site
Dear Marianne F,
Thank you for your review.
We apologize for your case.
We are extremely sorry to inform you that the delivery of your package was unsuccessful and your item was sent back to us.
Your goods are back in our warehouse. This is a delivery error that is unfortunately beyond our control.
We have given the efficient solutions for your case and please kindly reply us.
Thanks for your understanding.
We are awaiting your reply.
Many thanks，
Rosegal Customer Service
Response as expected - sounds good but having already spent 2 weeks emailing Rosegal directly about my problem and receiving responses that clearly showed they were avoiding the issue, I know their response is an empty publicity stunt.
Rosegal - Why state that you are certified 'secured' by renowned E-commerce service providers such as Norton and PayPal Trustwave?
This only means that in signing up to these service providers you have agreed to protect the customers information and credit card details.
It has nothing to do with the appalling issues that customers are experiencing
In ordering, buying, receiving and the quality of your products.
You are knowingly accepting orders and payment for goods that you no longer have in stock.
How can you state 'stock and availability shown on our site is for reference only'?
That is misleading. It means you are advertising something you do not have.
In my case, you failed to refund in full; after much argument, you stated that you had sent the remaining amount due to my PayPal account. PayPal confirmed that you had not.
You then stopped responding.
Dear Kit O，
Thank you for your comment.
As mentioned in the previous message，we will try our best to help you.
Could you please provide the valid order number for us？
The ro12345678 is not the correct order number.
Once we receive your information，we will proper the solutions for you.
Thanks for your patience and understanding.
Best regards，
Rosegal Customer Service
What happened? Have the group of friends who started Rosegal a) sold the company? B) fallen out? C) decided to dress trashy and cheaply?
If not, why are they not paying attention to all the honest bad reviews?
My experience with this company has been to discover their delaying and dishonest tactics! I should have read the reviews and trusted my initial instinct!
My advice is to avoid ordering from this company. Apart from not having your item in stock, you will need back-up from your credit card or PP, and plenty of patience and persistence to get any refund. Any response they give to these reviews are just a meaningless pre-typed response. It doesnt mean what it says! So, do yourself a very good favour and do not shop with Rosegal.
I ordered three weeks before Christmas and they didn't ship until after Christmas. It took five weeks to receive my order and it was the wrong size. O I forgot to mention I paid for expedited shipping. What a joke. I have requested twice for a refund for the extra cost of EX. Shipping. Crickets. Got me once never again. CYA
Dear Chris A,
Thank you for taking the time to write a review.
We apologize for any inconvenience.
All Rosegal products require a processing time.
It is necessary for us to inspect all items one by one prior to shipping.
Processing time takes usually 3-7 business days. Specific processing is indicated each item page.
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
For your case，we have completed the refund to you.
Please kindly reply us.
Thanks for your understanding.
Many thanks，
Rosegal Customer Service
Any of the 5 star reviews you see I would be suspect of. I bought a couple items from this website for my wife for Christmas. The pants I bought ripped a little when she put them on-a bad sign, to be sure. But they were cheap and would work for lounging around the house. But when put through the washer and dryer, the pants fell apart. I mean that literally, there were shreds of cloth throughout all my clothing, and the dye from the pants actually stained other articles. Mind you, this was a darks cycle, cold water. The pants were complete trash and stained other articles, which means they cost me way more than the headache of cleaning shreds of cloth out of all the other laundry. Avoid this site like the plague.
*Rosegal costumer support connected me very promptly and refunded my order. Additionally, they didn't request the items be returned but rather donated. I can appreciate their effort and am changing my review to reflect this. I still can't say I would recommend a purchase from this company, but Rosegal themselves may not be too blame, as they don't directly control their suppliers (but could possibly choose better ones).
Dear Matt B,
Thank you for your review.
All of our Rosegal clothing items must meet our quality checks before shipment.
We regret to hear that you have the quality issue.
We have offered the proper solution for your case.
We hope that the solution we offered you was to your satisfaction.
If you have any problem，please contact us.
Thanks for your patience and understanding.
Best regards，
Rosegal Customer Service
I ordered an article of clothing as a Christmas gift back in November. The item never even got processed until just a few days before Christmas, and I have now recently moved.
Customer service has not taken ownership nor responsibility for this matter, and are providing fake solutions, ie., go to your old place of residence to pick it up, or ask a friend to pick up your package.
This is unacceptable, and I have been back and forth with customer service several times, requesting a refund for a product which I now ordered a month and a half ago, and which I will not receive due to the change of residence.
Dear Jason F,
Thank you for your review.
We apologize for any inconvenience.
Please note that the delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
We already do our best to help you.
Please tell us your valid order number so that we can offer the proper solution.
Looking forward to your reply.
Many thanks，
Rosegal Customer Service
Do you shop with the company. I ordered 2 items in November. One being a christmas shirt. It did not arrive prior to Christmas so I went to the local Post Office to track it. It seems the delivery driver took it to the wrong address and the 2 months later I get told the item was returned to sender! After a email to the company I get a reply saying I can get a refund but they will deduct the shipping cost! OMG I should not have to lose out because the delivery driver cannot read. Would not recommend and would not shop here again!
Dear Ryan,
Thanks for your comment.
We apologize for this case.
We regret to hear that your package was unsuccessful and your item was sent back to us.
The returned fee is charged by the shipping company and it is really out of our control.
We have completed the full refund to you already.
Have you received the refund？
Thanks for your understanding.
Best regards,
Rosegal Customer Service
1. The 7-10 delivery turned into over 20 days!
2. Their sizing is all wrong!
3. Their customer satisfaction is FALSE! They don't care.
4. They charge YOU to send back and be recieved for a refund!
ITS CRAP QUALITY AND SERVICE!
Dear Vicki B,
Thanks for your feedback.
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We are so sorry to hear that you have been experiencing sizing issues.
We always do our best to help you.
For your issue：
We have completed the refund to you already.
We also sent the message to you.
We are awaiting your reply.
Rosegal Customer Service
I am very sad with the rosegal site. They told me to refer friends with the get it free activity and place orders and they didn't give me the free item.
Dear Lazaros M,
Thank you for your inquiry.
We apologize for this case.
Please kindly note that we will try our best to resolve the issue for each customer.
Please ensure that your friends register via your shared link and complete orders.
If they completed orders not via your shared link, we cannot track it.
By the way, you should ensure your friends register's ID is different with yours too.
Thanks for your understanding.
Many thanks，
Rosegal Customer Service
If I could give ZERO stars I would. Rosegal is a scam and I regret ordering from them. I placed an order on December 8 thinking it would be here by Christmas. It is January 2nd and still no order. I contacted them by Facebook Messenger and I got the standard comment that everyone else is getting. "The warehouse is currently seeing an increase in incoming shipments due to the holidays season coming that might slow down the process of your order. We are updating our stock availability to offer all of our valued customers the best products currently on the market... BLAH BLAH BLAH. PLEASE READ THESE REVIEWS BEFORE YOU ORDER FROM THEM! This company is a SCAM company. Quick to take your money and you'll be lucky to get what you ordered. Someone needs to shut these crooks down. I tell everyone who sees their ads not to buy from them because they won't get their items. Unfortunately Rosegal is laughing all the way to the bank and we are the suckers
Dear Steve K,
Thanks for your feedback.
We apologize for any inconvenience.
We are attempting to prepare your order for you as soon as possible.
However, please be aware that our warehouse is currently seeing an increase in incoming shipments due to the holidays season coming, that might slow down the outgoing process of your order.
For the status of your order，we have sent the information to you.
Thanks for your patience and understanding！
Best regards，
Rosegal Customer Service
I ordered two things from Rosegal; The first was a Christmas sweatshirt. It took a long time to finally get it, then when I did receive it, it was too small. Tried numerous times to contact them; they never responded. Ordered a knife that is a small credit card, cheap and doesn't work. I'm stuck with both bad products. DO NOT ORDER FROM THIS COMPANY.
Dear Julia B,
Thank you for your comment.
We apologize for your case.
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
All of our Rosegal clothing items must meet our quality checks before shipment.
We regret to hear that you are not satisfied with the items.
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
For your case，we have given the solutions for you.
Please kindly reply us.
Looking forward to hearing from you.
Yours sincerely,
Rosegal Customer Service
- price much more lower than in Europe
- everything as described
- good warranty - good support
- PayPal warranty
- when I received a damaged item I have it resent for free!
I really recommend this store. 1 of the best.
Compré tres productos. Todo llegó bien. Buena calidad y precio. Respondieron a mis preguntas rápidamente.
Nov 26th, I ordered several Christmas gifts, standard shipping. Given the shipping information on website, there was more than plenty of time to receive the order prior to Christmas. I received the bulk of order before Christmas. One item was shipping separately. When I finally received a tracking number, I logged on to find that the FedEx shipping label was created on DECEMBER 20! It still hadn't shipped. I tried to contact RoseGal.com via phone. The only calls being accepted were for "PRESALE". Forget the suckers who already paid for merchandise. It was then scheduled for Dec. 28th. Delivery. Today is Dec 29, and it is now scheduled for Jan 2,2019. I have doubts that it will ever get here. Sent an email to roseGal.com on Dec 20. As yet, no response. Next time I want to use a new online store, I will look at everything I can find online to ensure this does not happen again. Apparently, this is nothing new to this outfit. I would give it no stars if I could.
Dear Jennifer P,
Thank you for your review.
We regret to hear that you have not received all the items.
We have split your order and shipped it separately due to stock availability.
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
For your case，we have sent the message to you and please kindly reply us.
Once we receive your confirmation，we will check the delivery information for you.
We are awaiting your reply.
Best regards，
Rosegal Customer Service
No ship on one item, the other garment was undersized and cheap. No response to emails, phone number not working. This is not a legitimate business.
Dear Keith R.,
Thanks for your review.
We regret to hear that you have not received all the items.
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
All of our Rosegal clothing items must meet our quality checks before shipment.
We regret to hear that you are not satisfied with the items.
Please tell us your valid order number so that we can offer the proper solution.
We are awaiting your reply.
Rosegal Customer Service
One shirt was what online showed. Both cheaply made.the other fabric was wrong and color and took over a month for it yet I ordered at same time. Never will use this site again and they are trash fit is wrong also poorly made
Dear Kari A,
Thank you for your comment.
We apologize for your case.
All of our Rosegal clothing items must meet our quality checks before shipment.
We regret to hear that you are not satisfied with the quality.
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
For your issue，we have sent the message to you but we regret that you have not give the reply.
We will resend the message to you.
We are awaiting your reply.
Rosegal Customer Service
It's all rubbish. A waste of money and time. I ordered 6 ITEMS worth £94, a complete waste of time. They are CRAP. The material used and the way they are made are so disappointing. Never again!
Dear Mary g,
Thank you for your review.
We apologize for your situation.
All of our Rosegal clothing items must meet our quality checks before shipment.
We regret to hear that you have the quality issue.
We have sent you the message but we cannot receive your reply.
Please kindly reply us and we will give you the efficient solutions.
We are awaiting your reply.
Rosegal Customer Service
I ordered 3 items for Christmas Parties. What showed as a 14 day shipping has turn into a month on 1 item and God knows when the other two will arrive. They play games when you ask when will you receive your items by sending a bogus shipping date. BTW, only item I received was suppose to be a XXL Sweatshirt Hoodie which at best is a Large thick T-shirt. Please! Do not waste your money...
Dear Arthur V,
Thank you for your feedback.
We apologize for any inconvenience.
All of our Rosegal clothing items must meet our quality checks before shipment.
We regret to hear that you are not satisfied with the quality.
The order was delayed due to the stock issue.
For your case，we have given the solutions for you.
Please kindly reply us.
Thanks for your patience and understanding.
Many thanks，
Rosegal Customer Service
As many folks on the page have already stated, RoseGal is not to trusted, especially not around this time of year. I placed my order around three weeks ago, and the "4 day processing" is still not complete. Sent a support ticket, they haven't gotten back, and I highly doubt they will. Stay away from this site, and just use Amazon. Found my same order on there in two minutes.
Dear Olivia R,
Thank you for your comment.
We regret to hear that your order was delayed due to the stock issue.
We have given the solutions for your order.
Please kindly reply us.
Thanks for your understanding.
Many thanks，
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Howard B,
Thanks for your review.
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
For your case，we have given the solutions for you but we regret that we cannot receive your reply.
Please kindly reply us.
We are awaiting your reply.
Many thanks，
Rosegal Customer Service