Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Ordered an item on December 6th that showed in-stock. After many days, my order had not been processed so I created a ticket. Rosegal claimed the item was not in stock. Then a week later it suddenly showed as shipped, listing a FedEx tracking number. Five business days later, FedEx has still not received the item for shipping. Ordered with plenty of time before Christmas, and now my wife will not receive her gift.
Ordered several items and all were to small! One was stained! It took over a month to get them and I have tried to chat with someone which isn't working and tried calling the 888 number it says good bye and hangs up! Beyond mad at this point and still don't have all the items I ordered! DONT ORDER FROM ROSEGAL IT SUCKS!
Dear Susan G.,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We offer a comprehensive 30 Day Returns guarantee
Please check on https://www.rosegal.com/warranty-return/.
Items that can be returned/refunded or exchanged within 30 days of receiving.
Please submit a ticket in our Support Center, our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?
Many thanks,
Rosegal Customer Service
I will never order from them again! I bought something I loved last year and it took 6 months to get it. They don't mind taking your money and then telling you they are out of stock. So, you think I would have learned the first time. Nope... I tried again and now I'm getting the same song and dance after a month.
Dear Nancy M.,
We are sorry that you are experiencing issues.
Please note that each item has it's processing time displayed clearly on the web page.
We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment.
Most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability.
For more, please check on https://www.rosegal.com/shipping/
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service
This company is a joke. Ordered a shirt for my wife on November 29th. Purchased the expedited shipping for the shirt, which was supposed to arrive in 3-7 business days. It is now December 20th and I still haven't received the shirt. First time I called I expressed I wanted my money back for the expedited shipping or wanted to cancel the entire order. (This was before it was shipped.) I was told I would be called back the next day by management. Next day no call, checked on the order and it says "shipped out" I called and was told they couldn't cancel the order since it had been shipped out. I'll never order from this place again and I advise other to take caution ordering from this site! Once they get your money they could care less about you
Dear Dennis M.,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service
Rose Gal is a very good store,
Their prices are the best and their quality too.
I have already bought many items there, and the truth is that I have never had any kind of problem.
Rose Gal is always attentive to answer my questions and give me an optimal solution.
After sales service is very helpful and if something goes wrong they solve it quickly.
Today I do not think there is any store on the Internet that gives the
Quality and professionalism and service that Rose Gal gives. The
Promotions that Rose Gal has promotions are very good, and they ship
Very fast.
I recommend it 100% Rose Gal.
Rose Gal is a very good store,
Their prices are the best and their quality too.
I have already bought many items there, and the truth is that I have never had any kind of problem.
Rose Gal is always attentive to answer my questions and give me an optimal solution.
After sales service is very helpful and if something goes wrong they solve it quickly.
Today I do not think there is any store on the Internet that gives the quality and professionalism and service that Rose Gal gives. The promotions that Rose Gal has promotions are very good, and they ship very fast.
I recommend it 100% Rose Gal.
Many purchases are already in this store and they always meet
The prices are acceptable and the delivery times also
The customer service is very good
And in 24 they always respond
They are definitely a good store
ya van muchas compras en esta tienda y siempre cumplen
los precios son aceptables y los plazos de envio tambien
el servicio de atencion al cliente es muy bueno
y en 24 te responden siempre
en definitiva son una buena tienda
Stumbled across this site in late October while surfing for Christmas presents. Their site was full of what looked like great deals. I thought "how can I go wrong? I'll order some stuff now and be ahead of my Christmas shopping". So I placed an order for a snowman cooking apron and two large tablecloths on Nov 19th. NOVEMBER 19TH! 1 Tablecloth arrived fairly quickly (around 10 days later), but the other two items just arrived day before yesterday. DECEMBER 19TH! I thought "at least I got it before Christmas". I opened the cellophane around the snowman apron (which was intended to be a gift for my wife) and my first thought was "is this made of flag material?" because it was so thin. Then I found a square edged hole in the middle of the apron where it appeared something had punched through it and created a big "L" shaped hole. Now I'm pissed. There was no hole in the cellophane so it was done and the origin site before even being wrapped in cellophane, but they shipped it anyway. Now they want me to pay more shipping and wait another month for a replacement? A more likely scenario will be me torching this crap after posting this online and never ordering from them again.
Dear Richard S.,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service
Long time customer and will continue to be! The clothes are just So pretty!
Lots to choose from, clothes for every holiday season!
I am so upset with Rosegal! I ordered a hoodie December 1st and paid for expedited shipping. I sent a FB message asking about it and got an automated message, and then a few hours later I got an email that said it was shipping. I tried to get ahold of a real person and it took days. Days. Finally I was able to message a person and she said she couldn't help me. She just passed me off to another person. That person sent me a ticket that was vague and unhelpful. They said my hoodie is being sent so there is nothing they can do to refund my money. However, I looked and FedEx says that they have the ticket but it has not been shipped. Still. I tried to get my money back and cancel, especially since this was supposed to be here within a week, and they offered me 10% off an item in the future. What a joke. I am contacting the BBB to see what can be done.
Dear Delicia B,
Thank you for your review.
We apologize for your case.
All the messages you received are not automatic responses.
We will try our best to help you.
We have given the solutions for your case in the ticket AT18***27.
Please kindly reply us.
We are awaiting your reply.
Rosegal Customer Service
Do not be fooled or dazzled by their seemingly reasonable prices because in their fine print terms of purchase (which let's be honest, no one reads) you are responsible for paying customs duty and taxes and at the end of the day the total cost you pay for the item may not be worth it. As a consumer I like to know what I am getting into and this company doesn't clearly advise customers prior to purchase of this obligation, but the moment you have paid for your item you get an email advising you of your responsibility to pay these fees. It's an unethical way to do business.
Dear Stacy-Ann,
Thank you for your feedback.
We apologize for your situation.
For the taxes issue：
It is really out of our control.
Taxes are charged by the local Customs Office and country regulations are beyond our control. We suggest that you first contact your local Customs Office to know the import regulations in your country.
For your issue：
We have given the reply in the ticket T181***04 and please kindly reply us.
Looking forward to your reply.
Rosegal Customer Service
Beware! I have never had any issues with my credit card until after shopping on Rosegal. My credit card company alerted me of illegal useage in a location that I have never been. Also, after several weeks - still have not received my order. Researched Rosegal (after-the-fact) and found it to be "shady" to say the least. Read the following article. https://www.advisoryhq.com/articles/is-rosegal-legit/
Dear Bret B,
Thank you for your review.
We would like to again apologize for any inconvenience caused with your order from Rosegal.com.
Your order Z18****07 was delayed due to the stock issue.
But we have sent it to you and it is on the way to you now.
We also sent the delivery information to you and please kindly reply us.
Thanks for your patience and understanding.
Yours sincerely,
Rosegal Customer Service
The app as well as the Rosegal website are equly quick amd easy to understand. The whole process from ordering to reception was simple and easy. Great service.
I have ordered several items from the site and all have been delivered in perfect condition, the team are there to help and always reply ASAP and help the best they can
I ordered a dress, the shipping time about a month but then again it's coming to US from Hong Kong so I get it and no complaints... However my dress was too small, shoulda ordered 2 sizes up, one of the shoulder straps was damaged also didn't droop over shoulders like picture. The bust was not like the picture on website, similar but different. Waiting on my other dress to show. So we'll see how that one looks..
Dear Monica S,
Thanks for your comment.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We are so sorry to hear that you have been experiencing sizing issues.
For your case，we have sent you the message to you.
Please kindly reply us and we will give you the efficient solutions.
We are awaiting your reply.
Many thanks，
Rosegal Customer Service
Estoy muy contenta con mis nuevos pantalones simil cuero. Son de muy buena caidad y me conbinan perfecto con el sweter que tambien compre en Rosegal.
I bought 3 things. Knowing it was probably going to be poor quality. I had zero expectations. I purchased a coat, a shirt and another shirt. Sizing was XL, XL and 2 XL. None fit. Normally a size Lg to XL in shirts. The coat was the cheapest thing ever made. THE PICTURES DONT MATCH THE PRODUCT. DONT WASTE YOUR MONEY! The pictures show layered pieces, which are just sewn when you get them. I know cheap is cheap. This proves it.
Dear J P,
Thank you for your review.
We apologize for your situation.
All of our Rosegal clothing items must meet our quality checks before shipment.
We regret to hear that you have the quality issue.
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We regret to tell you that the order number you provided is not correct.
In this case，please check it again and provide the valid order number.
We can offer the proper solution.
We are awaiting your reply.
Rosegal Customer Service
Rosegal is known for a large variety of goods. Here you can buy clothes and goods for recreation. Very large selection of toys. Delivery of orders is fast enough. Rosegal store holds various promotions and discounts, which are regularly notified by e-mail. Delivery is fast, within a month.
Saw it on a Facebook Ad, bought a sweater, it arrived without any problems and Rosegal asked if everything is fine twice without being asked.
Not the first time I purchase goods in this store and there are no problems with delivery or with the quality of the goods. I bought both electronics and children's toys.
Bought several times on stocks of goods. Packaging of the goods does not cause any complaints. The goods came working without damage. I ordered both electronics and goods for children (puzzle). With the delivery time, no problems, sent immediately, well, there is already how the delivery systems themselves will work.
Ordered one item 10/29, did not arrive, sent ticket into customer service, attempted to track the supposed shipped order. The tracking did not provide much information at all. Decided to be patient and wait for the arrival over 25 days later. Still no order arrived. I contacted customer service several times, verifying address, checking with neighbors, friends and family. I even checked with the postal office. The package never arrived. I advised customer service of this and adv reship or refund. They responded with the item has been delivered. I advise of address, and explained again no packages from them have arrived to please research. Over a month later I still have no item, package, and have been offered only half of what I paid. I can request another reship but I would have to pay the shipping cost. I am out money for an item I never received. I have not been given any proof of delivery either. Please be warned, when ordering from this company if you have an issue you may not get your item or the resolution you want.
Dear Rebecca M,
Thank you for your review.
We regret to hear that you have not received the order.
It has been delivered successfully according to the shipping company.
Please kindly note that we will try our best to resolve the issue for each customer.
For your case，we have given the efficient solution already.
Please kindly reply us.
Thanks for your patience and understanding.
Many thanks，
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Olin C.,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service