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Ordered an item on December 6th that showed in-stock. After many days, my order had not been processed so I created a ticket. Rosegal claimed the item was not in stock. Then a week later it suddenly showed as shipped, listing a FedEx tracking number. Five business days later, FedEx has still not received the item for shipping. Ordered with plenty of time before Christmas, and now my wife will not receive her gift.
* Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Olin C.'s review of Rosegal earned 3 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Olin C.,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service