Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I ordered a dress for Christmas on thanksgiving and paid for 5 day shipping so I would have it in plenty of time. I received one email saying they received my payment and no other email followed. I called customer service and found out the dress was out of stock. I was so mad that I did not receive an email informing me of the situation. Now I am told it's going to take 10 more days to get the dress, today is December 11th!
I saw an item on an add and thought it would be perfect for my Girlfriend. I ordered the product using PayPal on November 29th and even paid for expedited shipping. I was shown 7 to 10 business days for shipping. The website also states that this company is open 7 days a week " first clue".
The payment was immediately deducted from my account and I recieved an order processed email. After 10 days I still haven't received a shipping email so I contacted customer support which by phone they state that the can not take calls about current orders only new orders "second clue". I put in a customer support ticket and they respond in an hour and say that my item is out of stock, but will be restocked in 3 days. The options I am given by the company is either wait or exchange.
I go back to the website and check to see that my item is listed "out of stock", it was not listed such. "third clue". I contacted support again and asked them about this and they replied that most of there items are not in stock. "forth clue".
Now after the wait period is 2 days past over I still haven't received a shipping email. I contacted the company again and they wrote that the item is in but that I need to wait 3 days for the shipping label to be generated. Another stall in my opinion.
Having now read other reviews and how bad this company is at refunds "fifth clue". This adds up to be that this is just a resale scam where people create a good looking web site. Steeling product information and pictures from other sites and stores.
My sixth clues came that I tried to find the distribution center for this company online there is no listing or address for them in any country.
Finally the last clue was when I was able to get on Amazon and buy the exact same product. For 1/2 the cost and in less than 5 days it has arrived at my door. I still as of today have not recieved my order from Rosegal.
Dont be fooled like me this is not a real store it just people with good internet knowledge marking up products, shipping it to themselves then re shipping it to the end user. This can all be done from a garage. And they are at the mercy of the real companies and there shipping that's why they are constantly late with shipping orders
NOT A REAL COMPANY!
Dear Aaron V,
Thanks for your feedback.
We apologize for the stock issue.
Please note that we are a proper registered company that has been around since 2007.
We Rosegal are certified " secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave.
We are updating our stock availability, to offer all of our valued customers the best products currently available on the market.We are working around the clock to resolve this issue.
Stock and availability shown on our site is for your reference only.
While we strive to provide the most accurate and timely information, availability may keep changing due to the high demand.
For your order，we have sent it to you on December 12,2018.
Thanks for your patience and understanding！
Many thanks，
Rosegal Customer Service
Terrible online store, won't ever order from them again. Slow, promises made but not kept, excuses like black friday made everything slower. Deceitful ads about delivery dates.
Dear Kevin D,
Thank you for your feedback.
We apologize for the stock issue.
Stock and availability shown on our site is for your reference only.
While we strive to provide the most accurate and timely information, availability may keep changing due to the high demand.
We also feel disappointed with the supplier and it if really out of our control.
For your order，we have cancelled it and refunded to you as your request.
Have you received the refund？
Thanks for your understanding.
Rosegal Customer Service
** They asked me to edit my review and I am doing so. They have offered me a full refund. I dont have the money yet, but it should be coming. And I appreciate that.*** I saw the questionable reviews and decided to risk it. Haha not worth it. Two came with holes along the seems and all 5 tops had tiny arm sleeves that were disproportionate to the rest of the piece. So none fit and two have holes I messaged them and have to send pictures back before a refund will be considered and it's for sure not going to be an easy process if I ever get my money. The package shows it hasn't shipped so I can't file a claim since they say I don't have it but I'm holding the items. And once piece never came at all You get what you pay for lol if I ever see my $75 I'll update this and keep y'all posted.
Dear Lauren,
Thanks for your reply.
We apologize for your case.
For your order Z1811291214066818：
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
All of our Rosegal clothing items must meet our quality checks before shipment.
We regret to hear that you have the quality issue.
We have completed the refund to you already.
Please check your account.
Thanks for your understanding.
Rosegal Customer Service
For my first time I purchased with this company, I am satisfied with the speed in which my items was shipped and I received them in time. What I wasn't satisfied with, was having 3 items be shipped in pieces. 2 of them came together and then one by itself. All in all I will be shopping again.
Nice prices, fast shipping, good contact. I can say only good things about this shop. You can buy there a lot of goods with free shipping. I have bought a lot of items there without any problem. I can recommend it for everyone.
Ordered 3 items. Payed for extradited shipping. Long story short, they keep saying item popular, so delayed, will ship on 11/2 other items will ship 12/6. But when that day came, not one item was shipped So now they say will ship on 12/19. Yet not 1 of the items showed out of stock or delayed on their website, ever. And of course one item was to be for Christmas. Extremely poor customer service and out right lies regarding product availability and status.
Dear Hollie H,
Thank you for your comment.
We sincerely apologize for the stock issue.
The order was delayed due to the stock issue.
We have cancelled it for your as your request.
Have you received the refund？
We have already submitted this issue to our related department and we will surely improve it in the future.
Thanks for your understanding.
Many thanks，
Rosegal Customer Service
I placed an order 2 weeks ago and it still hasn't shipped. I contacted their live chat and the support rep and she said it could ship tomorrow or could be another 15 days. Since i'm in a similar industry, I know that you should have an inventory tracker to see exactly when fulfillment will arrive and the support rep could have easily given me expedited shipping to try and help get it to me sooner. Lastly, when I asked the support rep to speak to a leader/superior within the Rosegal, I was given a generic Rosegal domain which is a terrible response. They have some serious holes with your company that need to be addressed.
Dear Matt c,
Thank you for your comment.
We apologize for any inconvenience.
We are updating our stock availability, to offer all of our valued customers the best products currently available on the market.We are working around the clock to resolve this issue.
For your order，we have sent it to you and please check the delivery information.
Thanks for your patience and understanding.
Best regards，
Rosegal Customer Service
I placed my single item order with Rosegal and received confirmation that they received the order on November 14th. After not receiving shipping notification by the 27th I requested they cancel my order and issue a refund. I received an email on the 28th stating they could not give a refund because the Item has shipped and I was given a Fedex tracking number. After checking the tracking number for 5 days and seeing only "SHIPPING LABEL HAS BEEN CREATED" I notified Fedex and I was told that they have not received the package from Rosegal. I again requested cancelation because now it is too late to receive my order in time for the event I wanted it for and all I got for a reply was "Thank you for your patience". It is now December 6th and still "SHIPPING LABEL HAS BEEN CREATED". Apparently this is not unusual for Rosegal, my wife placed an order on November 8th and still has not received her order and if you read other reviews they are similar. Hey Rosegal... just sending a package to your shipping department does not mean it has shipped and I question if you even really did that. Just a way for you to deny refunds is how I see it!
Dear David,
Thank you for your review.
We apologize for any inconvenience. For your order Z18****88，we have sent it to you already.
You can see the delivery information in the tracking website.
We will send the delivery information to you and please kindly reply us.
We are awaiting your reply. Many thanks，
Rosegal Customer Service
I love shopping at Rosegal for one very simple reason: Their dresses actually fit according to the size chart! If I order a dress on Rosegal I know that its going to fit. The dresses are a great price, they fit me (an actual size woman), and they arrive on time. Can't give them enough stars.
The Rosegal shop is known for a large number of various goods. Here you can buy clothes and goods for recreation. For children, a large selection of toys. Delivery of orders is fast enough. Rosegal store often holds various promotions and discounts, which are regularly notified by e-mail. Delivery is fast, no more than a month.
They told me I will received my package on time for an event I hosted! I even said I needed the package on a previous day to make sure I get it on time. After waiting and waiting and some back and forth messages... no package. They said to be patience I will get in time! After all those messages, I still don't have my package, and the event was this past Saturday! The message of today, be patient!
Dear Isange,
We are so sorry to hear that you have been experiencing shipping issues.
Please note that the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other extenuating circumstances. The shipping time frame is valid regardless of the tracking site updates and availability.
We have received the information from the shipping company：
Due to strikes in Canada, the packages will be delayed, please wait patiently.
We have sent the delivery information via ticket AT18***70 and please kindly reply us.
Looking forward to your reply.
Many thanks，
Rosegal Customer Service
I received the Christmas curtains. They came with curtain hooks and shower curtain hooks. They didn't pack enough metal hooks or plastic hook rings. Not enough to hang the curtains. I had to cut both ends of casing at top to slide the curtain Rod through. It looks ok. But not worth what I paid. A bit disappointed. Seems more like a shower curtain. Not what I ordered.
Dear Kathy,
Thank you for your comment.
All of our Rosegal items must meet our quality checks before shipment.
We regret to hear that you are not satisfied with the item.
For your order，we have completed the refund on December 6,2018.
Have you received the refund？
We are awaiting your reply.
Rosegal Customer Service
I wish I had read reviews before I bought from this site. The merchandise is so cheap! It takes a long time to get it. Be careful with clothes. Size XL is actually a size 8 in USA. Grrrr never buying from here again! Look at the photo. This hat has a dangerous mechanism that is not secure and can be swallowed by a child. It should not be sold. The pocket holding the mechanism opens up (not glued) and the mechanism can be taken out!
The family birthday sign I bought is so cheap. I would never give it as a gift!
Dear Evelyn,
Thank you for your review.
All of our Rosegal items must meet our quality checks before shipment.
We regret to hear that you have the quality issue.
For your issue，we have completed the refund on December 4,2018.
Have you received it？
Looking forward to hearing from you.
Many thanks，
Rosegal Customer Service
I'm very happy with my orders, received them very quickly and they are best quality. Highly recommended to everyone.
My package spent 3 weeks in China saying shipped. Then finally in Chicago, Ill., for 2 weeks saying in transit. Still never received item.
Dear Randall,
Thank you for taking the time to write a review.
Rosegal offers many different shipping methods to meet the customers shipping needs.
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
For your order，according to the shipping website the package has been delivered.
Have you received it？
Looking forward to your reply.
Rosegal Customer Service
Rosegal store surprised me with a great variety of products and regular discounts. Delivery of goods about three weeks, it is also happy, support responds within 24 hours.
This store has products for all ages, including children. Also a great selection of clothes for overweight people. Delivery of goods is fast. Technical support responds in a timely manner.
DO NOT USE THIS COMPANY!
They obviously sent me the wrong size. Possibly that was a child's large, but certainly not for an adult. Told me to give the garment to charity... it costs more to ship it back than it's worth. After going back and forth with people who speak no English, they promised to refund my money in 7-14 working days. They did not.
They claim to have the best customer service. Where? I saw none of it.
DO NOT USE THIS COMPANY!
Dear Mark M,
Thanks for your comment.
We apologize for any inconvenience.
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
For your case，we have completed the refund to you already.
Thanks for your understanding.
Rosegal Customer Service
Магазин Rosegal известен большим количеством разнообразного товара . Здесь можно купить и одежду и товары для отдыха . Для детей большой выбор игрушек . Доставка заказов достаточно быстрая . Магазин Rosegal частенько проводит различные акции и скидки , о чем регулярно приходят уведомления на электронную почту . Доставка быстрая , не больше месяца .
The Rosegal shop is known for a large number of various goods . Here you can buy clothes and goods for recreation . For children, a large selection of toys . Delivery of orders is fast enough . Rosegal store often holds various promotions and discounts , which are regularly notified by e-mail . Delivery is fast, no more than a month .
Dear Klod k,
Thank you for taking the time to write your review.
We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
Магазин Rosegal известен большим количеством разнообразного товара . Здесь можно купить и одежду и товары для отдыха . Для детей большой выбор игрушек . Доставка заказов достаточно быстрая . Магазин Rosegal частенько проводит различные акции и скидки , о чем регулярно приходят уведомления на электронную почту . Доставка быстрая , не больше месяца .
The Rosegal shop is known for a large number of various goods . Here you can buy clothes and goods for recreation . For children, a large selection of toys . Delivery of orders is fast enough . Rosegal store often holds various promotions and discounts , which are regularly notified by e-mail . Delivery is fast, no more than a month .
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tanya c,
We regret about this situation.
The order was delayed due to the stock issue.
We are attempting to prepare your order for you as soon as possible.
However, please be aware that our warehouse is currently seeing an increase in incoming shipments due to the holidays season coming, that might slow down the outgoing process of your order.
For your order，we have sent it to you and we will send the delivery information to you.
Please check your email.
Thanks for your patience and understanding.
Rosegal Customer Service