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I ordered a dress for Christmas on thanksgiving and paid for 5 day shipping so I would have it in plenty of time. I received one email saying they received my payment and no other email followed. I called customer service and found out the dress was out of stock. I was so mad that I did not receive an email informing me of the situation. Now I am told it's going to take 10 more days to get the dress, today is December 11th!
Tanya C.'s review of Rosegal earned 2 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Tanya c,
We regret about this situation.
The order was delayed due to the stock issue.
We are attempting to prepare your order for you as soon as possible.
However, please be aware that our warehouse is currently seeing an increase in incoming shipments due to the holidays season coming, that might slow down the outgoing process of your order.
For your order，we have sent it to you and we will send the delivery information to you.
Please check your email.
Thanks for your patience and understanding.
Rosegal Customer Service