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I placed an order beginning of December, got an email on January 8th telling me the delivery has failed (checking the tracking number it has been sent back to sender with no delivery attempt) they told me as "a gesture of good will "we can resend the order but I need to pay for the shipping again or I can ask for a refund but I have to pay for the shipping charges as the order has been sent back! Worst customer service and company, do not order from their site
Marianne F.'s review of Rosegal earned 4 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Marianne F,
Thank you for your review.
We apologize for your case.
We are extremely sorry to inform you that the delivery of your package was unsuccessful and your item was sent back to us.
Your goods are back in our warehouse. This is a delivery error that is unfortunately beyond our control.
We have given the efficient solutions for your case and please kindly reply us.
Thanks for your understanding.
We are awaiting your reply.
Many thanks，
Rosegal Customer Service