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2 Reviews by Zora

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Rosegal

Rosegal

2/14/19

Broke up my smallish order into multiple waybills which would require me to pay $40 + in fees (on top of the customs charges) to DHL.

Rosegal support then lied in an attempt to get me to pick up the first of the packages, (and pay the $24 fee for $17 of items) telling me it would be destroyed if I refused it, when in fact it could be shipped back.

I checked with support again, they reassured me when I refused the package it would be refunded in full. I refused the packaged and sent it back, hopefully I get my whole refund, the process has been a huge pain.

EDIT: They signed for and accepted my return on January 28th. No refund for that half of the order yet.

EDIT 2: Have offered a "goodwill gesture" of $25 minus a shipping fee, even though they have received all of my returned items worth $38+

EDIT 3: After weeks of fighting and sending photos of the promises made by their own support team, and pointing to the negative reviews I've left about their site, they refunded me in full, then offered a $10 coupon which I doubt I will ever use.

EDIT 4: They have tried to remove my review on another site by again lying and saying that I wasn't a real customer. I sent in all the evidence of more than 6 weeks of back and forth proving it was a real experience and it was terrible. They have now written about this review and asking for me to change it. I will not, this place and their service is awful.

BeyondTheRack

BeyondTheRack

10/26/14

I placed two orders on October 8th, and as of writing on October 26th, one still has not shipped. According to their website, "Some items are eligible for 5-day shipping (unless it applies for consolidated shipping), while others can take 2-3 weeks from the time you click the Process Order button."

That seems to say some items that won't arrive in five days will arrive in 2-3 weeks, what they seem to be claiming on this review site is that how long it takes to PROCESS the item

I have received NO update email from them, no update at all 18 days from the order date, when their website seems to claim I should receive the item in the next 3 days.

I also used a gift card that I received from Shoppers drug mart, and they wouldn't apply it to the shipping cost! Therefore I ended up paying $6 to ship a trial-sized tube of lotion, when the actual price to ship such a thing is much, much lower. I just hope the thing come eventually.

Tip for consumers: Don't expect communication, or your credit from gift cards to actually pay for your order.

Service
Shipping

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