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2 Reviews by Zora

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Broke up my smallish order into mulitple waybills which would require me to pay $40 + in fees (on top of the customs charges) to DHL.

Rosegal support then lied in an attempt to get me to pick up the first of the packages, (and pay the $24 fee for $17 of items) telling me it would be destroyed if I refused it, when in fact it could be shipped back.

I checked with support again, they reassured me when I refused the package it would be refunded in full. I refused the packaged and sent it back, hopefully I get my whole refund, the process has been a huge pain.

EDIT: They signed for and accepted my return on January 28th. No refund for that half of the order yet.

EDIT 2: Have offered a "goodwill gesture" of $25 minus a shipping fee, even though they have received all of my returned items worth $38+




I placed two orders on October 8th, and as of writing on October 26th, one still has not shipped. According to their website, "Some items are eligible for 5-day shipping (unless it applies for consolidated shipping), while others can take 2-3 weeks from the time you click the Process Order button."

That seems to say some items that won't arrive in five days will arrive in 2-3 weeks, what they seem to be claiming on this review site is that how long it takes to PROCESS the item

I have received NO update email from them, no update at all 18 days from the order date, when their website seems to claim I should receive the item in the next 3 days.

I also used a gift card that I received from Shoppers drug mart, and they wouldn't apply it to the shipping cost! Therefore I ended up paying $6 to ship a trial-sized tube of lotion, when the actual price to ship such a thing is much, much lower. I just hope the thing come eventually.

Tip for consumers: Don't expect communication, or your credit from gift cards to actually pay for your order.


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