Laurence D.

I placed 2 orders for the Black Friday and received them (partially) end of December, beginning of January. I was not in a hurry so it is fine for that.
But very disappointed by the quality. The price is not that cheap for what you receive.
An automn/spring cardigan so thin that you can see your bookshelves from 2 meters away.
A top with felt pen marks on the wrong side that you can see on the right side
An XL carding who can fit to your daughter who wears M (and I carefully check the chart size).
A package never received due to a post issue and returned to Rosegal.

I have to pay return fess, ok, that is part of the game for many web sites, but:

The customer service is trained to question over and over your motives to return asking pictures and to avoid a straight answer.
Even when their are in fault they like the defect top with felt pen, they do NOT completely reimburse you.
I paid in euros and their offer is in USD (so I will be charged for the exchange rate and not them).
For the returned package NEVER received, same $#*!. They ask me to pay some part of new shipping fees or they reimburse me partially!

I paid with Pay Pal and will open a claim with them to get items fully reimburse and in Euro.