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If I could give a negative Star I would have, Never in my life have I every felt so ripped off,, back in Nov I bought 3 hoodies for $75.90 USD for family members for Xmas, was told 8 day shipping, (now get this I paid through Pay pal,) and they still managed to mess up my delivery address. So they said to pay the $3.00 to resend the package so I did, Xmas passed and still no package. So I gave my family members pictures of the sweaters and advised them, there on there way. Well Feb now passed and I messaged them, and they told me they held off on sending them, because they said I didn't pay the $3.00. They said to prove that I paid it, they will resend it well I did send in the prove but asked to cancel the order, and to refund me. There Idea of good Customer service is to cancel the order and give me a partial refund of $51.54.
* Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Robert M.'s review of Rosegal earned a Very Helpful vote
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Robert M,
Thanks for your feedback.
We sincerely apologize for this case.
We always do our best to help our customers and we work very hard to satisfy our customer.
For the issue of the order ZZ18***81：
We are extremely sorry to inform you that the delivery of your package was unsuccessful and your item was sent back to us.
Your goods are back in our warehouse. This is a delivery error that is unfortunately beyond our control.
The fee of resending items is charged by the local post office and it is really out of our control.
We regret to tell you that we have not received the payment from you.
We have arranged the refund to you as your request.
We have sent the new message to you and please kindly reply us.
Thanks for your patience and understanding！
Rosegal Customer Service