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I purchased 5 items. It took longer to get than other companies due to international shipping -something I did not know. Clothes are for skinny people only. Sizes 12-14 will not fit anyone who isn't a size 5.1st bah came with 2 items. I tried to cancel the other 3 but they said no. The 2nd bag arrived - same issue with sizes. Tried to get a return label - NO response for weeks-TURNS OUT THEY CLOSE FOR CHINESE NEW YEAR - NO NOTICE. Finally got hold of someone in mid February. Finally got them to cancel the final item. Promised refund but never happened. Finally got return label and then they said they never got it even though I had proof they had. Just one lie after another. Insisted my order was only $71.00 though I paid $82.26. Paypal thankfully helped with this issue. Finally got my refund after 3.5 MONTHS! DO NOT ORDER FROM HERE
T M.'s review of Rosegal earned 2 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear T M,
Thanks for your feedback.
We sincerely apologize for your case.
For the shipping issue：
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
For the size issue：
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
For your issue of the order ZZ18***06，we have sent you the message to you.
Please kindly reply us.
We are awaiting your reply.
Rosegal Customer Service
Dear T M,
Thanks for your feedback.
We sincerely apologize for your case.
For the shipping issue：
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
For the size issue：
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
For your issue of the order ZZ18***06，we have sent you the message to you.
Please kindly reply us.
We are awaiting your reply.
Rosegal Customer Service