NZSaleReviews 673

Brought a 'refurbished' phone, the phone is simply second hand. The speakers are covered in dust and dirt, there is paint chips every where, there is a crack in the screen which would cost a refurbisher about $10 to fix so sending them with cracks is really not acceptable as a small crack in the glass will affect the use of the phone and if it gets a small bump it will just continue cracking. Lastly the service from this sight has been appalling, they completely ignore the point to your enquiries, shipping was over a week late and they only started doing something about it when confronted, this is the worst transaction i have ever had and i would definitely not recommend purchasing anything from this site as your are obviously just going to get shabby cheap quality.

I ordered my items on 2 March and was told I would receive it between 11-16 March. When nothing arrived by 16 March, I emailed NZSALE and received a response saying: 'the items have just been dispatched from the UK today (16 March) so please allow another 10 working days for them to arrive'. When I sent several more emails requesting a proper explanation like any other proper or professional business would give you, they kept sending me the same response with the following line added: 'sorry for the inconvenience' - which just pissed me off even more. No accountability at all from NZSALE which is pathetic! They're a bunch of twats that just care about getting your money and dont give a stuff about when you actually get your goods! It seems like they have been doing this to hundreds of other customers based on all the other reviews I've read and I know NZSALE will get theirs soon enough! I've already made formal complaints with the Commerce Commission and Consumer Affairs for breaches to the Consumer Guarantees and the Fair Trading Acts! I would encourage anyone/everyone in a similar situation to do the same to stop them from doing this to hundreds of others!

Ive spent about $2000 plus with NZ sale in the last three months and the time you have to wait for your goods is getting worse and worse. They give you an estimated delivery, im not sure why they do that because their dates are way off.Im still waiting for something i bought 2 months ago, still not arrived. There our pay system im not sure about that i seem to have paid for it before i get it because there shipping is so bad. There are many other sites can use with far quicker delivery times

False descriptions, they take your money, then tell you they can not get goods, about a month later.( even when it says they have goods in stock)
So they are getting interest on your money, which you dont get when they refund which can take up to 5 days to get.
Other shops only take your money when they send your goods.
The Commerse Commission should look into them

Have bought a lot from this company over the years, but their customer service has rapidly downhill. Their "contact" system is cumbersome, slow and obtuse, and designed to make you give up.
Bought a pair of shoes that failed on on the 3rd time I wore them, got told as 21 days had passed I wasn't entitled to a refund and it was "fair wear and tear" without even seeing the issue.
These guys thumb their nose at warranties, the fair trading act, and the consumer guarantees act, unsure how they are allowed to operate in NZ.

I felt strongly about writing a review after reading some very negative feedback about NZSale which I stumbled across AFTER I placed my order. I was very concerned however, quite the opposite. I saw a Quilt Cover which I missed out on as my decision making was too slow. But our of curiosity I thought I'd pop into their Te Rapa store. Ladies their great.
Although mainly clothes on shelves and looks like a typical outlet store. Never the less I explained my situation to the shop assistant and how disappointed I was and to my amazement they located the exact Quilt Cover and size... package was a little crinkled so once again got a further discount. Not bad for a popular white king bed cover along with the Quilt bought from NZSale for less than $90 in total for quality products.

False descriptions, lies, overpriced junk that is available on Aliexpress for a fraction of their 'discounted' prices. Avoid doing business with them. They told me it was a Swiss sports function watch with box and instructions... was a chinese watch (skmei), no box, no instructions and no battery and the face scratched. Claimed original price was $458 but discounted to $55 yet this watch is available on Aliexpress for $9! I gave one star because I can't give zero stars. DO NOT WASTE YOUR MONEY... IT'S A CON!
Stop press; I contacted the NZ Commerce Commission who found in my favour and were aware of these fraudsters.

I have ordered a pair of sandals on the 17 October 2017, which was to be delivered between 04/11-09/11/2017. Today is the 6/11 and it has not even arrived to the dispatch location. Quite clearly will not be here by the latest time promised. They don't inform you about delays unless you start emailing them and even then, you only receive apologies and explanations as how it is not their fault.
I don't care who is late. I have paid NZSALE, so it is their problem to manage their suppliers better or penalize them. But they rather take your money and promise anything, which they don't care to fulfill.
I am fed up and cant wait for Amazon to set up a distribution warehouse in OZ.

Henrieta

I have been waiting for an order that was meant to arrive 3 weeks ago (it said it would be delivered by 25/9/2017). When I first enquired with them, they said that due to fuel pipe leaks, flights had been cancelled, which I was fine with. Then when I tracked my order a few days later, it said it was with the courier driver ready to be delivered but after a whole week of waiting, I called the courier company and they said that they didnt have it and that it was still in customs. When I contacted NZSALE to tell them what the courier company said, they told me they had would get a someone to investigate my case and that it would take up to 3 business days. It has now been another whole week and I have messaged them twice with no reply or even an apology. Im really annoyed as I have ordered other things that said they would be here before tomorow but still dont have a tracking number.

In the last 7 weeks I've had problems 3 times with orders.

First Order - when it arrived they'd left out part of my order. Receive some generic insincere apology and excuse for why they can't send me what's been left out.

Second Order - They contacted me to say they couldn't send part of my order because they were out of stock even though it clearly said when I ordered it that they had enough. Once again I received some generic insincere apology and excuse.

Third Issue - The same order where they were out of stock is missing in transit. According to there tracking it left Australia for NZ last Thursday. That's a week ago. Once again generic insincere apology.

It's like they aren't even reading your emails and then copying and pasting something that's vaguely appropriate. This pisses me off more than anything. The cutomers service is absolutely shocking.

Prior to this I'd had no problems with orders. I've spent quite a bit of money on NZ Sale and this is the way they treat a regular customer. Even when I said they'll be losing me as a customer... nothing just another generic message.

Disgusting service!

I have had orders unfulfilled, never delivered and cancelled. Have bought a great deal through NZ sale over the last few years, but recently they have become unreliable and it's just frustrating paying for things and never getting them. The latest issue was an order that was partly missing items, which they can't give me an explaination for and want to issue a refund voucher which is no use to me as I am leaving NZ in two weeks so any voucher used to buy further items will be too late... I have requested a refund for missing items to my credit card as stated in their own Terms and Conditions # 24, but keep getting told that I can have a voucher. $115 wasted with nothing to show for it. NEVER AGAIN and will advise others not to use this site anymore.

I had my doubts over the amount of time for delivery but the wait was worth it given the price I paid for my products. The website clearly outlines how long delivery might take so you aren't mislead and well I am one happy customer who will definitely order products again... Love love love the items that I purchased. Would definitely recommend to anyone

I have had a terrible time with the customer service at NZsale. I purchased a refurbished iPhone6s for $600 and have been waiting for over 2 months now for it to arrive (which still hasn't come). I have spoken to many different customer service reps on multiple occasions about where my order is and why it is taking so long. The response I have had is not good and doesn't sound genuine or that they care about my order. I feel like I am being lied to and that I won't ever get my order. On their website it says my order has been dispatched but they have not sent me a tracking number/it doesn't seem to be working or that they are doing anything about fixing it. It has been a week and a half since my order was sent out and have had no phone show up or any update at all. I am extremely frustrated and upset by the service I have had. I would not recommend buying off this company at all! My order number ******* to make this right.