Waited 6-7 weeks for the item, after they said delivery estimate by 31st MAY. The item finally showed up on the 2nd JULY. They did refund my delivery upon request.
Get this though:
Wrote a review on trustpilot and they tried to have it removed because they're attempting to hide well deserved negative feedback.

Be honest with your customers about delivery estimates and maybe this wouldn't happen.

I have shopped with NZsale for years now and to be honest I love it, I've never had any issues and everything I've purchased has been great. Yes delivery can take a while, but they do give you an estimated day etc. Just recently things have changed to $9.99 nz shipping BUT free if you spend $100 on that same site :( It's a shame as I really appreciated the cheap delivery fees which in turn has stopped me shopping as much, prob not a bad thing lol. The other annoying thing is now when I log in a stupid grid of pictures comes up and I have to pick the squares that don't or do have certain pics in them! Why? My once guilty pleasure of online shopping is ruined. Miss the old NZSale.

Ordered 5 items on 27 December (30681841 ref) - all are now overdue. One has tracking which says I picked up the item (which I did not). Tried to follow up with "customer service" - took over three days for someone to get back to me, and the response was "tracking says this was delivered"... disgusting. I've had previous orders come through okay but I won't be using the site again - except to demand a refund (don't expect them to do so, though, they're clearly not interested in their customers).

Buyer protection - Commerce Commission will investigate yourr complaints so contact them!

NZ Sale have a responsibility to deliver on goods you purchase.

I read a lot of common themes happening here that need addressing further.

Don't delay but take action today! Your step forward may help another avoid the same mistake!

Commerce Commissioner NZ

Order 32999014
RAN: RT2039972

Hi there, I have already returned incorrect item. I have attached the picture of the item in the contact message and ask to confirm about the wrong item I have received.
I have returned the item only after getting confirmation from Tariq that I can return it as I was as packing error.
I have email Joanna Anushia as well and attached the picture of the item but no response.

It's been 7 days today since the item has been received by Olga and I am still waiting for my refund.

I am a happy customer of NZsale since 2014.

Thanks

I order my watch and pay it. In the previous status said stock arrived then when I checked it again its cancelled now and refunded. I didn't received any money!

Kindly annoyed that i paid $207 for this and they didn't return my money!

I'm very disappointed! Give back my money

I have been buying from NZ Sale for over 10 years but I don't buy from them as often now as it takes months (and yes I really do mean months) to receive the items. This is even before Covid 19.

Great website for Flash sales. Have purchased from them multiple times and haven't had any issues. Some items postage is quite long but all my products have always arrived within the delivery date so no issues there.

I have been buying from NZ Sale for years and on the whole I'm pleased with what I get. However my last order was for a rose coloured knitted cardigan boho style, looked fab in the photo. After paying on 3 March and waiting it arrived on 8 April from China. Open packet to find a baby pink ugly thing that looked like granny had knitted it! It was nothing like the photo but a cheap rip off copy. I did not expect this from NZ Sale and complained - they immediately refunded my money and said no need to return which makes me think they have had lots of complaints, but they are still selling this brand on the website. (The Knits Shop)

They have taken months in delivering my order with one order which is still missing. I have contacted them multiple times as it says order dispatched a month ago and still no tracking details and I haven't received my parcel yet. They are coming back with standard reply saying it's been raised with warehouse and logistics team but haven't heard anything back from them. It's me who email them all the time to get an update and they never contact me on their own to let me know the progress of my order.

I had a small issue with a price of an item which was very quickly resolved by the NZsale team, thank you very much again! All other purchases have been received perfectly.

Saw a bunch of amazing deals here and decided to go all in and just have the time of my life! Recommend!

Worst online experience ever.
Order #30473723
This order was placed on 22/11/19 with a delivery dates 9/12/19 - 14/12/19.
It is now 3/01/20 and still nothing has arrived. Online booking states this was dispatched on 23/12/19. I have had no response to the email I sent querying the status of my order. Will not be shopping here again.

They communicated with me when I made a slight change in my order to make the order right, they were very good and I will order again, thanks.

This mini scale took more than 3 weeks to get here. Though it looks as if it should weigh to. 01 gms, it is not even accurate to. 5 gms. Very disappointed.

I placed 2 orders in the 1st week of January 2020 it is now 2nd week of February 2020 no orders no refund. I've been checking the tracking and the number is non existent and found out 1 order after a month has just been cancelled with no communication from NZ sale and no refund has been deposited either. This website is shocking i will never use them again shoppers beware!.

Really impressive selection with very good or pretty good pricing (depending on brands). Usually pretty spot on with delivery times and the customer service department are anyways in hand to answer any questions. Easy to buy from and return items. This is not a site you regret being a member of a month down the track. They don't hassle you with endless emails either. Generally a pleasurable, easy, worthwhile customer experience

They will answer you promptly when it suits them but if you send a message querying an error made in their behalf they either don't reply or will send a unhelpful reply that is in no way related to your query. They will send you in circles worth their replies sometimes sending the same reply within the feed three+ times. I have even caught them lying about placements of orders. One will tell you it's on the way so they won't refund you but then next day they will say they are still waiting for suppliers to send the items to their warehouse. Too many lies, dishonestly and unhelpful customer service team. Might as well deal with robots, hang on, you pretty much are!

Have tried to email them multiple times with no response, as it has been nearly 3 weeks and they haven't even shipped my item.

I had my doubts over the amount of time for delivery but the wait was worth it given the price I paid for my products. The website clearly outlines how long delivery might take so you aren't mislead and well I am one happy customer who will definitely order products again... Love love love the items that I purchased. Would definitely recommend to anyone

Bad customer service! I ordered 24pcs tshirt on last january 24,2020 that cost me 355$. I received a parcel for 4 tshirt on february 21,2020. I message them regarding the missing item they told me they are doing their investigation at the courier! Waited for weeks and nothing happened! I rang PBT courier and ask them about the missing parcel and if anyone lodge a complain with it and PBT courier said no one lodge a complain! And they said the parcel was long along the way. And they told me to message NZ Sale so they can claim a lost and refund me. I message MZ Sale and got no reply until now march 3,2020. I also told them I have a flight home by march 9... Where is my order? You are ripping off people with their hard earned money!

I've been using nzsale for awhile. You do get some great deals but be careful ad there is also some s#*#... for example jewelery they claim is originally hundreds of dollars and sell it for next to nothing. Ive sent every bit of jewelery back as it's all been cheap and nasty quality
In the last 2 weeks I have ordered a bar leaner and 4 stools and a foot and calve massager. Both items were reasonably expensive, order accented and paid for only to find out days later, they can't fulfill my order. I don't believe they ever had the items to sell in the first place and I messaged and told them that.
Be prepare to have orders cancelled on you

I placed an order early November, est delivery was late November. Nothing came have emailed, Facebook messages and just get generic answers if any. They make out it has been dispatched but since when does it take 2 months to come from the states. Want a refund so I can buy else where as was for christmas but no answer now I will have a very disappointed child at christmas. DONT WASTE YOUR MONEY.