NZSale.nz reviews

They have the tools such as the tracking via phone app, but they need to use it. Recently, I have chased an item ordered in January with delivery 3 March - now 8 March and finally app is showing dispatched, but no tracking. When you purchase an item for a specific event, this lack of information is not helpful. Service has deteriorated.

I ordered items in January and it is almost MARCH and no sign of my order. I still have a missing shirt from this order number: 28442423; a missing coat, shirt and scarf from this order number: 28482261 and missing sunglasses from this order number: 28513008. I use this website a lot but it has become significantly worse recently and is almost unusable as a service. It is far too slow and annoying.

Failed to provide a refund when item was out of stock - provided a store credit instead (with a 6 month expiry deadline)
Received an email a month after purchasing items online to inform me that one item was out of stock and wasn't included in the dispatch. So they had effectively failed to manage their stock, and did not inform the purchaser of this at the time of sale. Also no offer to rectify or send the item once it becomes available.

They provided me with store credit for this (instead of a refund), stating that a part of the sale was composed of a voucher. This is despite the much larger proportion of the sale being topped up with my own money. I asked for a refund on part of the money I put towards the sale and they declined my request.

So as a consumer I'm now stuck with more store credit with a 6 month expiry, even though I don't intend to buy from them again, and I also didn't receive the item I spent time purchasing and waiting for,at no fault of my own. I'm also stuck spending more precious time just trying to get my own money back from them for an item I never received.

On the other hand, NZSale get people's money and no incentive to manage their stock better whatsoever.

Every time I called the wellington number, I have been put onhold for 20 so minutes and in the end I have to leave a message which no one ever call back. I don't know if there was anyone there....I have a credit for returning goods, but I can't use it for my new purchase. I left emails and messages, no one do anything, this is the kind of service I received.

NEVER buy anything from NZSale. I am lost for words about the appalling product I received and the abysmal follow up to my complaint. I paid for a pair of new shoes and received a disgusting pair of used shoes. The black pattern on the insole was partially worn off and there was blood/exudate over the bunion area inside both shoes. Thankfully I have received the refund but I am still waiting for a response to my complaint. How is it possible to receive 2nd hand goods being sold as new shoes? I will NEVER purchase anything from NZSale again.

Ordered an expensive fragrance for my partner. Originally due 22-27 November, according to order tracking the item was delivered into the uk warehouse on 14/11 and should have been shipped on 16/11. As I could see nothing happening, I followed up and finally it was shipped 28/11 to arrive in 7-10 working days. Except the parcel tracker doesn't work. Multiple emails and phone calls later, still no one knows where the parcel is and can give no update. All I get back are generic cut and paste answers (apart from the reply I got that was meant for another client not related o my order). So here we are, 12th December and still no parcel, no commitment to when it will arrive or even any inkling of care from nz sale. I don't generally complain but the service (or lack thereof) has been absolutely appalling.
Let's see how I go getting a refund...

I done afew small purchases, went well till I done big purchases and now they have a large sum of my money with no reply nor no items sent to me. I have sent over 20 messages with no replys I hate this site they are happy to send automated messages but not refund my funds hate them for the stress an the lack of customer care

I received the wrong order and straight away messaged them, not a single reply to date after my third message. It was meant for a Christmas present, now looks like I'll have to spend more money buying something else instead.

Really bad service - I paid for a product upfront that I haven't received and they can't even do the right thing by amending their mistake, let alone replying to my messages.

I do like their products, however I'm concerned to make anymore orders if this is what happens.

I bought a $35 piece of artwork from NZSale on Sep 3.

I received the wrong one on Sep 30 and contacted NZSale that same day. I said I was happy with either a replacement or refund.

After exchanging a few messages, I was told that NZSale could not provide a replacement and instead would send me a postage bag to return the item at their expense. They assured me that after receiving the package at their warehouse, they would issue a refund.

Almost a month later, this postage bag still had not arrived.

I messaged NZ Sale on Oct 31 and they replied on Nov 1 telling me to organise the return of the artwork directly with Castle Parcels myself.

After several emails back and forth with Castle Parcels, the local branch called me on Nov 12 and agreed to pick up the package the next day.

NZSale confirmed their receipt of the artwork on Nov 22 and gave me $35 store credit.

I messaged them that afternoon and asked for a refund instead. I also mentioned that the Consumer Guarantees Act 1993, Section 23.3, states "The obligation to refund cannot be satisfied by permitting the consumer to acquire goods from the supplier".

NZSale replied on Nov 23 with this message: "Based on your reason for return, you have not been eligible for a refund as per our Return Policy. Nevertheless, I'd be happy to assist you with a refund in this instance as an exception as I can see you are a valuable customer of ours."

I responded by quoting Section 2 of NZSale's Return Policy: "If the item you have received is so different from the description that you would not have bought it, you are entitled to a refund under the Law". I referred once again to the Consumer Guarantees Act 1993 as well as the Fair Trading Act 1986, and mentioned that my next point of contact would be the Commerce Commission if a refund did not occur.

I received an email from PayPal on Nov 27 saying that a refund of $35 had been actioned. This appeared in my bank account the next day.

NZSale replied to my last message on Nov 28. They said they were "extremely sorry" and "will speak with the warehouse team to find out if this is a genuine mistake".

All in all, my experience with NZSale has been arduous and frustrating. It took two months from the date I received the wrong item to finally get a refund.

NZSale's message sent Nov 23, which called me a "valuable customer" and implied providing a refund was a generous offer beyond their legal obligations, was simply insulting. It should not have required reference to trading legislation and mention of contacting the Commerce Commission for NZSale to finally acknowledge their error and credit a refund.

I never intend to shop with NZSale again and I recommend nobody else does. It just is not worth the risk given the many other websites available, such as AliExpress, for cheap clothing and other products.

How can they name their site NZSale when stock is processed in Shenzen and has been sitting 7 days at PB Transport still no idea when I will receive it!!! Getting pretty angry now!!
Not Recommended!!

Appalling Service! The site did not save my changes to delivery address so they sent item to the wrong address. When I followed up the item it took several messages on their website and a complaint through PayPal for anyone to even respond to me. When they did respond they were rude and less than helpful. We managed to retrieve the item ourselves by contacting the people at the address where NZSale had wrongly sent the item, but it was the wrong size. We arranged for a return and dropped it back to the warehouse where we were told that the sizing is often wrong and they could not process our refund as this would have to be processed by head office. Two weeks later we are still waiting for our refund, I have left messages on their website once again as there is no contact phone number for them (the only phone number I can find for them online has been disconnected) but surprise, surprise, nobody has responded to my messages! Two words - Never Again!!

After reading all the bad reviews on here I thought I better write a review!! I absolutely love NZ Sale all my work colleague's have now purchased from this site too!!I literally buy products from the site at least every other week sometimes 3 times a week!! I have never had any issues I've got exactly as it has been described and pictured remember to read the description if it says Pandora inspired it doesn't mean it's a Pandora bracelet although I think there are some Pandora products on there. I've brought 2 pairs of earrings, 2 Pandora inspired bracelets,10 summer cardigans from cotton on, A winter jacket with the biggest fur hood, amazing awesome quality, 4 pairs of shoes 3 were Chuck Taylors and the list goes on!! All have been great the only thing was the items being shipped from the UK seem to take the longest. But for what you pay who cares as long as you get it!! When your paying dirt cheap prices you'd just be happy when you got it for such ridiculous prices!! If you want guarantees maybe buy it from the actual shop and pay full price!! This site is awesome I will definitely be buying more products actually about to place a $200 order shortly. My work colleague returned an item that was too small and had no issues at all. Keep up the great work Nz Sale!!

They sell fake products, luckily I was familiar enough with the products I bought that I could spot that they were not the real deal, I let them know they were fakes and to their credit they let me return them, but it was a hassle and they still continue to sell the same fake products, so they're $#*!ty and unethical.

NZ sale are thieves! My partner and myself bought Samsung S7 Edges, turns out they are fakes. We continually get pop up ads. I took mine to a phone repair place but the repair didn't work. When I took it back he inspected it closely and said it's a fake

I thought of stopping buying products from NZSale long time ago, but what I mistake I made? I recently saw good reviews for this website so I thought that it is improved, I will give it another chance.

But......... I just bought a Pandora charm and another necklace, all is fake. Even worse, they feel so cheap. I don't think they are even silver.

STAY AWAY FROM THEM.

Bought a new iPhone 6+ In JUNE, phone arrived 7weeks later, faulty and missing some of the stated accessories. Contacted same day, took 2 weeks to get a returns number, they agreed to refund, so I posted it. I had to email to get an update 10days later as the money hadn't been returned, they replied saying it had been sent for repairs that day. I had already declined this as they said they use refurbished parts to repair and it was a brand new phone. I emailed to say as such and have sent 4 emails over the last 3 weeks to find out what is happening and have not had a single response. It is now SEPTEMBER!! $600 and no product. It's outright theft!!

Potential Small Claims Tribunal claim;
I initially purchased a dog bed which was too small, I sent it back and expected a refund. Instead you gave me a store credit.

I hate store credit because I'm then forced to purchase off people who clearly never intend to give refunds (as they should).

So to clear this store credit I purchased an item that required me to pay an extra $2. The PayPal checkout showed I needed to pay $2 and after I'd gone through the checkout you had actually charged me $8 which is close to fraud and theft.

I then phoned your store and the suggested the cancel the order and make a new order that used all the store credit.

I did this and ended up in the current situation where the item you sold me is not in stock and you are now ATTEMPTING TO GIVE ME A BLOODY STORE CREDIT!!!!!

I DEMAND A REFUND!!

You have advertised and sold items which you don't have and now you are attempting to keep my money as store credit which expires!

I demand a refund

So, it took over 10 (ten) messages for them to understand what was wrong with my purchase. (bought 5 items, 3 came wrong)

Now they want me to send the wrong goods back so they can give my money back, because they don't have the 3 items of my original purchase. (and they will only give my money back, as soon as i give the goods back) - and i'm struggling to find a box that fits everything to ship for them. :(

stay away people!

i just bought a blouse from NZ sale... arrived promptly, but dimensions are WAY off, its long enough to be an evening dress and the shoulder straps are in the wrong place, ill have to pay MORE MONEY to get a tailor to fix things

cheaply and poorly made products made to rob people

Appalling service, communication and packaging. Im used NZ Sale for the first time and Ill never use again. My items arrived later than the estimated time frame and they were all scrunched up and shoved in a courier bag. No care was taken to fold or protect them when I contacted them to see if this was an error, they werent interested and wouldnt respond. DO NOT VISIT NZ SALE - its just not worth it!

I have had several good experiences with this site. However I had to return my watch to be repaired in JANUARY and despite a number of emails to them I still havent Received it back. They no longer respond to emails and there doesnt seem to be any other way to contact them.

I'm a regular customer and I can say... don't waste your time and money buying in Nzsale. Most of the times they are fake sales and not real. They bring up the prices to later say they are applying a big discount. If you see a good item with a big discount and if you buy it, they make you wait between 3 or 4 weeks and then they cancel your order and refund for this item. But they don't refund the shipping cost. It happened to me more than 6 times in the last 6 months. After dealing with the automated customer service that doesn't read you messages I dealt with * (Customer Service Manager) to try to get the items I purchased. After 1 hour talking over the phone with her I finally got the products. And now, I have the same problem again.... very tired to deal with them again. DONT WASTE YOUR TIME WITH NZSALE.

*Personal information redacted by admin

They take your money and then tell you they can't supply , and then don't refund the money, just give a store credit. Another time I ordered black shoes and was sent brown, they obviously had no black ones left so hoped I wouldn't notice ! No apology or responsibility taken by them, just a store credit . I'll never deal with them again.