NZSale Reviews - 570 Reviews of Nzsale.co.nz

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How would you rate NZSale?

Top Positive Review

“Enjoyed NZsale so far”

Ladi S.

7/3/19

I have been using NZsale for 5 years now and my experience has not been that bad. I have bought some very nice stuff from them that gets very good remark and I have also bought some shitty stuff from them which I did return and got refunded. Yes, delivery takes long sometimes to receive orders but hey, I am not in a hurry and they eventually arrive anyway. Their prices seem to be reasonable too compare to other sites. Overall, I am satisfied with NZsale

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Top Critical Review

“Receiver faulty + incorrect item, they they wouldn't pickup for refund for weeks”

Lucy L.

3/9/20

Received a bottle of shampoo leaky + incorrect product. Want me to have 20% discount to keep it??? I disagree, then asked me to book a courier with their contracted courier, who never pickups. Then asked me to post at at my own cost, and redeem the cost as their voucher to shop from them again in 6 months?? Again, I refused. After that, they promised to contact their courier themselves, email after email, said they would follow up with the courier, now over 3 weeks, they started ignoring me. I am sure NZSALE don't believe there is a thing called LAW in NZ. Will try to use social media and organise as many purchasers as possible.

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Reviews (570)

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customer service (31) delivery times (11) shopping experience (14) love shopping (9) 2 months (11) 3 weeks (9) new zealand (9) order (134) quality products (11) love nz sale (10) 2 weeks (9) item (134)

Lucy L.

1 review

0 helpful votes

“Receiver faulty + incorrect item, they they wouldn't pickup for refund for weeks”

March 9th, 2020

Helpful (0)

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Blake S. – NZSale Rep 3/9/20

Hi L Lucy, thank you for rating us and I am sorry to hear the experience you had with us pertaining to your order. We would love to get this investigated for you, please provide us with the order number. Looking forward to your reply.

Cate M.

1 review

0 helpful votes

“Disgusting customer service”

February 2nd, 2020

Ordered 5 items on 27 December (30681841 ref) - all are now overdue. One has tracking which says I picked up the item (which I did not). Tried to follow up with "customer service" - took over three days for someone to get back to me, and the response was "tracking says this was delivered"... disgusting. I've had previous orders come through okay but I won't be using the site again - except to demand a refund (don't expect them to do so, though, they're clearly not interested in their customers).

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Blake S. – NZSale Rep 2/4/20

Hi Cate, thank you for sharing your review. For invoice number 37366792, the item is on the way to you. You can track them on http://track-ozsale.omniparcel.com/MYD1262502. For invoice number 37366791, you can expect them in another 3 to 5 business days. You can track your parcel at https://www.nzpost.co.nz/tools/tracking/item/LZ979958303NZ. For invoice number 37366789, you can expect the parcel in another 5 to 7 business days. You can track your parcel at https://www.nzpost.co.nz/tools/tracking/item/AQ980787875NZ. For invoice number 37366790, you can expect them in another 3 to 5 business days. You can track your parcel at https://www.nzpost.co.nz/tools/tracking/item/LZ979314691NZ.

Rose B.

1 review

0 helpful votes

“My order cancelled and I did not received refund”

March 9th, 2020

I order my watch and pay it. In the previous status said stock arrived then when I checked it again its cancelled now and refunded. I didn't received any money!

Kindly annoyed that i paid $207 for this and they didn't return my money!

I'm very disappointed! give back my money

Helpful (0)

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Blake S. – NZSale Rep 3/9/20

Hi Rose, thank you for rating us and I am very sorry that the order has been refunded. This has happened because we have run out of stock for the item. The funds will be credited into the original payment method in another 5 to 7 business days. I am sorry for the trouble.

Mike C.

1 review

0 helpful votes

“Worst online experience ever.”

January 2nd, 2020

Worst online experience ever.
Order #30473723
This order was placed on 22/11/19 with a delivery dates 9/12/19 - 14/12/19.
It is now 3/01/20 and still nothing has arrived. Online booking states this was dispatched on 23/12/19. I have had no response to the email I sent querying the status of my order. Will not be shopping here again.

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Blake S. – NZSale Rep 1/5/20

Hello Mike, Thank you for writing to us. I am sorry that you are without your order. I have checked on this and can see that this order was dispatched on 23/12/2019. I am unable to view any tracking information and as such I have lodged this with our team to investigate on the whereabouts of your order. Please allow 5 working days for me to hear back from them and I will get in touch with you about the order. I am sorry for your experience with us.

Paula W.

1 review

0 helpful votes

“Orders cancelled no refund”

February 4th, 2020

I placed 2 orders in the 1st week of January 2020 it is now 2nd week of February 2020 no orders no refund. I've been checking the tracking and the number is non existent and found out 1 order after a month has just been cancelled with no communication from NZ sale and no refund has been deposited either. This website is shocking i will never use them again shoppers beware!.

Helpful (0)

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Blake S. – NZSale Rep 2/4/20

Hi Paula, thank you for your message. I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you.
Hope to hear from you soon.

Mitchell S.

1 review

0 helpful votes

“Terrible communication”

February 4th, 2020

Have tried to email them multiple times with no response, as it has been nearly 3 weeks and they haven't even shipped my item.

Helpful (0)

Thank you

Blake S. – NZSale Rep 2/4/20

Hi Mitchell, thank you for your rating and I am sorry that the item you have ordered have not reached you yet. Please let us know the order number and I will investigate the order status for you. Hope to hear from you soon.

Ladi S.

1 review

0 helpful votes

“Enjoyed NZsale so far”

July 3rd, 2019

I have been using NZsale for 5 years now and my experience has not been that bad. I have bought some very nice stuff from them that gets very good remark and I have also bought some $#*!ty stuff from them which I did return and got refunded.

Yes, delivery takes long sometimes to receive orders but hey, I am not in a hurry and they eventually arrive anyway. Their prices seem to be reasonable too compare to other sites. Overall, I am satisfied with NZsale

Tip for consumers: Take time when selecting any item

Helpful (0)

Thank you

jem v.

1 review

0 helpful votes

“you ripped me off!!!!”

March 2nd, 2020

Bad customer service!!! I ordered 24pcs tshirt on last january 24, 2020 that cost me 355$. I received a parcel for 4 tshirt on february 21, 2020. I message them regarding the missing item they told me they are doing their investigation at the courier!!! waited for weeks and nothing happened!!! I rang PBT courier and ask them about the missing parcel and if anyone lodge a complain with it and PBT courier said no one lodge a complain! And they said the parcel was long along the way. And they told me to message NZ Sale so they can claim a lost and refund me. I message MZ Sale and got no reply until now march 3, 2020. I also told them I have a flight home by march 9... Where is my order????????????? You are ripping off people with their hard earned money!!!!!!

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Blake S. – NZSale Rep 3/2/20

Hi Jem, thank you for your review and I am sorry that you have not received the complete order. These items are being shipped directly from our supplier. Hence, could you please confirm the name of the items that you have received for me to check on the missing items for you. Looking forward to your reply

shelly b.

1 review

0 helpful votes

“free delivery! yea right”

March 8th, 2020

I have shopped with NZsale for years now and to be honest I love it, I've never had any issues and everything I've purchased has been great. Yes delivery can take a while, but they do give you an estimated day etc. Just recently things have changed to $9.99 nz shipping BUT free if you spend $100 on that same site :( It's a shame as I really appreciated the cheap delivery fees which in turn has stopped me shopping as much, prob not a bad thing lol. The other annoying thing is now when I log in a stupid grid of pictures comes up and I have to pick the squares that don't or do have certain pics in them!!! Why? My once guilty pleasure of online shopping is ruined.. Miss the old NZSale.

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Blake S. – NZSale Rep 3/9/20

Hi Shelly, thank you for your feedback. The terms and conditions have changed where the order should be $100.00 and above per location for the order to be entitled to the free shipping promotion.

Jodie L.

1 review

2 helpful votes

“Terrible Customer Service”

December 19th, 2019

I placed an order early November, est delivery was late November. Nothing came have emailed, Facebook messages and just get generic answers if any. They make out it has been dispatched but since when does it take 2 months to come from the states. Want a refund so I can buy else where as was for christmas but no answer now I will have a very disappointed child at christmas. DONT WASTE YOUR MONEY.

Helpful (2)

Thank you

Blake S. – NZSale Rep 12/19/19

Hi Jodie, thank you for your message and I am sorry that the order has not reached you yet. Could you please let me know the order number and I will check further on the order status for you. Looking forward for your reply.

Nicky T.

1 review

0 helpful votes

“Good product and price, very slow delivery”

December 29th, 2019

Updated status - have received one of two orders, it was ten days late however we have it now and the price was very good and the item is perfect. Still waiting on item two, which was due by 25 Dec, but I'm confident it will turn up sometime! It would be great if NZ Sale could give correct timelines for delivery, and repair the tracking system which doesn't seem to work. I do understand it's the busy season, but when it says three weeks for delivery and takes a month, it's not great.

Helpful (0)

Thank you

Blake S. – NZSale Rep 12/30/19

Hello Nicky, Thank you for messaging us. I have checked and part of your order has been delivered today. The other part of the order is still on its way to you . Please allow 7 to 10 business days for the order to reach you. Have a great day.

Azmina B.

1 review

0 helpful votes

“No purchase history or receipt record”

December 27th, 2019

I have made many purchases on the site and there are some really good deals when you do your research.

It would be very helpful if there was a record or history of purchase with pictures and prices of the items purchased to refer to .They email you confirmation of your purchase and sometimes the picture and price are there and sometimes there is no information about what you purchased.

I like to look back on my purchases and how much I paid for items.

Helpful (0)

Thank you

Blake S. – NZSale Rep 12/29/19

Hello Azmina, thank you for writing to us. We love hearing on how we can improve our customer experience. I will forward your feedback to our team for their consideration. Have a great day!

Dilpreet S.

1 review

0 helpful votes

“Worst online shopping retailer”

February 12th, 2020

These people are rip off, sometimes selling products over 10 times the price of actual market rate. Their shipping was free if you spend $50 now they have increased it to $100 NZ sale couldn't get worst than this.

Helpful (0)

Thank you

Blake S. – NZSale Rep 2/12/20

Hi Dilpreet, thank you for your message. Please be informed that free shipping is only applicable if the order is $100.00 and above from the same location. For the pricing, it might differ as the supplier decides the price. However, I will pass on your feedback to the relevant team.

Jelena W.

1 review

1 helpful vote

“Pandora necklaces ( the are selling goods they do not have)”

January 3rd, 2020

Ordered these on 7/11/19 with approximate delivery 07/12-12/12/19, goods were supposedly dispatched on 30/11/19 but there was never tracking option available for this items. I contacted them on numerous occasions and was advised at first that items are on La customs, than that as the seller send them directly to me they do not know how to help but they will look into it, than I got at least 3 generic messages saying how they have launched investigation and I will need to allow 5 working days for them to look into this.As it is 4/01/20 today they had more than enough time to conduct any investigation till this point if they were really conducting one,all of my request to be reimbursed and for them to keep the goods which they OBVIOUSLY don't have ( and most likely never had in first place) have been persistently ignored despite the fact that there are laws in NZ that bind them to do so if they can not produce goods they have sold- which is a case here. I can not believe that in NZ scamming site like this is allowed to operate legally. I also on 2 occasions ordered Kate Spade shoes that they could not deliver due to "issues with US supplier " but they kept my money for them for as long as they could, had swimming suits that came and were not what I ordered.....all in all if there are people there looking to be scammed NSsale is the way to go. I am closing my account with them as soon as this Pandora issue is resolved and I get my 190$ back if I ever do, as there is no deal good enough to justify being treated like a full by dishonest business while they keep your money hostage for almost 2 months.

Helpful (1)

Thank you

Blake S. – NZSale Rep 1/5/20

Hello Jelena, Thank you for writing to us. I am sorry that you are without your order and that you are still waiting to hear back from us. I have checked on your order and can see that you have been waiting a long time. I have checked and originally the parcel had no tracking scans and that was rectified after being raised the first time. Since then, the parcel seems to be stuck in international transit and I can see that our team member has lodged an enquiry with our delivery partners for them. Regrettably, we have not heard back from the team as yet. I have now raised this again with the delivery partner and will get back to you within 3 working days. I am really sorry for your experience with us.

Denisse R.

1 review

1 helpful vote

“After 2 months and I don't have my order”

December 23rd, 2019

I'm so frustrated they should advise they won't make any order for Christmas I order mine 2 months ago and they told me that I should look around my house... really??? this Happen to me twice and I want my money back what a horrible feeling you can't trust in them they are si polite when they answer but they haven't solved my problem

Helpful (1)

Thank you

Blake S. – NZSale Rep 12/23/19

Hello Denisse, Thank you for your message. I am sorry that you are without your order. Can you please advise your order number and I will help check on this for you? I look forward to hearing from you.

Susan T.

1 review

0 helpful votes

“Authenticity suspect”

March 11th, 2020

I am a bit suspect of these guys its my

I am a bit suspect of these guys its my first shop with them and will be my last. GUYS if you can use Afterpay then do so because Afterpay wont associate with them if there are to many complaints however, i hear what alot of you are saying about customer service and if you note on here they give no answer to your complaints except to say we will investigate. As for authenticity i find it hard for any company to sell something for just over a hundred dollars when the normal retail is over a thousand. A bit suspect if you ask me and we all know how china does fake rip offs which is where im betting these items, the SO AND CO watches are actually coming from. It will be interesting to see if i even get mine its on its way its been dispatched but we shall see. For all there mucking around its not worth the cheaper price. By the way you can ring them if you ring their stores. It goes to customer service but be warned the asian who always answers the phone isnt really helpful he just wings it.

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Blake S. – NZSale Rep 3/12/20

Hi Susan, thank you for taking your time and rating us. We can assure you that all products all authentic and we take all measures to ensure this. However, if you feel suspicious about the product after receiving them, let us know and we will definitely investigate that for you, but usually, this doesn't happen as all our products are real. Could you please let us know the order number and I will check on the order status for you. Looking forward to your reply.

Trish M.

0 reviews

0 helpful votes

“Very poor”

March 31st, 2020

While I do not buy from them often, they have asked for me to review my order so I am happy to oblige and give them the 1-Star rating they deserve.

I ordered on March 12; 2 pairs children's gumboots. Paid using Afterpay.

On March 31, they email two emails, both sent at 10.27am. 1st was the order was dispatched, showing both pairs of gumboots. The second was to state that the smaller pair (the main reason o bothered to order in the first place) was not available, so was cancelled. I had no offer to cancel the rest of the order, or to substitute with another item of identical value.

They simply offered me a $10 credit - to use by 30/04 - after I stated I would not be buying through them again.

In the mean time, they have not even yet refunded the money to Afterpay for the boots they have not sent (so I could now report them for fraud).
Which I have less to pay than they have to refund me, so I have no idea where the extra money will go (as credit in Afterpay, or as credit to my credit card?)

I would not have ordered 1 pair and paid $10 shipping as I could get new boots for them locally for the same price but with no additional shipping, so would have had both pairs and the extra cost for post in my pocket.

I am disappointed with this experience. It seems they're not as good as they used to be and as a result I will not be viewing their ads, emails or page in future.

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Blake S. – NZSale Rep 3/31/20

Hi Trish, thank you for your rating and I am very sorry for the experience. Could you please let us know the order number and we will definitely look into the matter for you. Looking forward to your reply.

Donna M.

2 reviews

0 helpful votes

“Terrible”

December 5th, 2019

My parcel has been in transit for 1 week no tracking number given. I have emailed them 3 times no response. Now it says its been delivered Not. Not a happy customer.

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Blake S. – NZSale Rep 12/5/19

Hi Donna, thank you for your rating and I am sorry that you have not received the order despite it has been marked as delivered. Could you please let me know the order number and I will check further for you. Hope to hear from you soon.

Anna G.

1 review

1 helpful vote

“Terrible, slow and difficult to contact”

December 15th, 2019

Just don't use them is my advice! Waited almost a month for a simple online order - never received it, communication very poor and now waiting a full refund. It shouldn't be this hard. Ruined christmas!

Helpful (1)

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Blake S. – NZSale Rep 12/16/19

Hi Anna, thank you for your review and I am sorry that you have not received the order yet. Could you please let me know the order number and I will check further on this matter for you. Looking forward for your reply.

Patricia W.

1 review

1 helpful vote

“Unbelievably bad”

November 10th, 2019

Item is 3 weeks late. They refuse to do anything and have even declined a return reque so I will never get my money back even if it turns up one day! Absolutely appalling.

Helpful (1)

Thank you

Blake S. – NZSale Rep 11/11/19

Hi Patricia, thank you for your rating and I am sorry that the item arrived late to you and the return request was declined. I would love to check on this further for you, could you please let us know the order number. Looking forward for your reply.

David L.

1 review

1 helpful vote

“Honestly just don't do it haha”

November 5th, 2019

I read all the negative reviews and tried to risk it anyway. Low and behold they held onto my money for 2 weeks, didn't order the product. This was for a $600 designer item as well, not just toothpaste or makeup. Realised my risk didn't pay off and tried to cancel but my messages were either ignored, or was given vague nonsensical replies. I had to contact the 3rd party payment app I used as a safeguard in order to get a refund as their customer service base actually responds to messages, unlike NZsale. Then they finally reply to my message with a lie saying they had no stock after I get my refund. Trying to "smooth things over". If you're on the fence about using them I guarantee you'll absolutely regret it

Tip for consumers: Stay well away, it may look worth it, but it's not worth the trouble

Helpful (1)

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Blake S. – NZSale Rep 11/6/19

Hi David, thank you for your review and I am sorry that you have not received the order yet. Could you please let me know the order number and I will check further on this matter for you. Looking forward for your reply.

D P.

1 review

3 helpful votes

“I don't trust them”

October 19th, 2019

I bought 100 crayons deal on 26/09/2019. Expecting to receive up to 15/10/2019. On the 9/10 my order got canceled and I wasn't told. I contacted them and they blamed the supplier. TODAY is 19/10 and they has EXACTLY the same deal going on!!!! Why couldn't they asked I I wouldn't mind waiting for 4 FOUR more days? Or even 10 more days?
I wouldn't give any stars as a review if I could

Helpful (3)

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Blake S. – NZSale Rep 10/28/19

Hi D P, thank you for your review and I am sorry to hear that you have not received the order. Could you please let me know on the order number and I will check further on the matter for you. Hope to hear from you soon.

Jaymie G.

1 review

1 helpful vote

“Terrible service would not recommend buying from nzsale”

December 22nd, 2019

Terrible service, ordered a gift early, on the 3rd of December it said on the website that they had the item in stock, I find out later they did not have the item in-stock, then they finally receive the stock on their end on the 12th of December, and still have not shipped the item to me. So the item has been sitting there for 12 days on their end not doing anything. To rub some salt in the wound they have spent most of the lead up to Christmas advertising a buy now and receive before Christmas promotion but obviously that was never going to happen for most of their customers as you can tell by reading the other reviews, so a bit of false advertising on their part, that i'm sure the commerce commission would love to hear about. The majority of this time I have tried to deal with their support staff but they genuinely feel like a bot who seem to neglect the main points of issue you bring up with them, and seem to not want to come to any solution. Overall I would not recommend purchasing anything from nzsale, as they seem to offer a poor lack luster service.
You would be better off purchasing the same items directly from china your self.

Helpful (1)

Thank you

Blake S. – NZSale Rep 12/22/19

Hello Jaymie, Thank you for writing to us. I am sorry to hear about your experience with us. As we source products from around the World delivery times will vary. We will use our best efforts to ensure your order arrives as soon as possible after the end of the sale. Delivery will be made via a number of partners and the estimated delivery times will be indicated within each specific sale according to the dispatch location. We use the best possible estimated dates given the information we have been provided by our suppliers and partners, however many factors are outside of our control and we cannot guarantee delivery within this time frame. I once again apologise for the delay in the delivery of your order.

Mary j.

1 review

0 helpful votes

“Awosome”

October 7th, 2019

they communicated with me when I made a slight change in my order to make the order right, they were very good and I will order again, thanks.

Helpful (0)

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Lauren e.

1 review

3 helpful votes

“Terrible unethical service”

May 15th, 2019

Placed the order. 2 weeks later was informed it had been cancelled as they don't have stock. Advised that I'd get refunded in 3 to 5 business days. Day 5 no refund. Queried and told another 3 to 5 business days. Now I'm on day 5 with at least 10 messages sent to them and still no refund. I'm going to the NZ police as I'm now considering this as theft.

Helpful (3)

Thank you

Blake S. – NZSale Rep 5/26/19

Hi Lauren e. Thank you for taking the time to write to us with your experience and feedback . I'm sorry ti hear that your're refund hasn't been processed yet. I would like to check and have this resolved for you. Please revert back with your order number for me to look into this.

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Q&A (16)

Question:

Placed order 30/11/2019 still haven't received

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About the business

Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80% on ladies, ...

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Flash Sales, Discount Shopping
#3 in Flash Sales
Takapuna, Auckland, New Zealand
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NZSale

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“Enjoyed NZsale so far”

“Receiver faulty + incorrect item, they they wouldn't pickup for refund for weeks”

Reviews (570)

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Q&A (16)

Placed order 30/11/2019 still haven't received

Hi i would like to ask about my order no. 30554445 i am reading the review and i am getting concern.

Hi can you check this order?order 30414335

What is the address for returns

How long does it take for someone to reply to a contact message on the site? i have sent messages about the wrong sizes received - no one will reply

How can i use the credit on my account?

What is the return policy ? any number where i can call.

Hi there i am looking into buying a refurbished iphone 8plus grade a. what is the quality of these products like?

Delivery time to nz

Does nz sale refund you if an item was lost by pbt couriers? pbt have told me to go nz sale to make a claim as they have declared the item lost.

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NZSale

NZSale

Overview

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“Enjoyed NZsale so far”

“Receiver faulty + incorrect item, they they wouldn't pickup for refund for weeks”

Reviews (570)

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Q&A (16)

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