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NZSale.nz Questions & Answers
Here's what consumers have asked with answers from NZSale.nz staff and previous consumers.
11 questions answered
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12 questions sorted by: recent | popular | fewest answers
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Hi Sheryl, thank you for your message and I am sorry to hear that you have not received a response for your queries. Could you please send a photo of the item received that shows the size to attachment@mysale.com. Please include the order number as well. Looking forward for your reply.

By Blake S., NZSale.nz Representative
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Hello Tania, Thank you for your question.To use a store credit, promotional code or voucher simply browse our sales: 1. Add your favourite items to your cart 2. Click "Äpply Voucher" at the payment details section 3. Select the amount you'd like to redeem which is available in your account during the checkout stage. From here, we'll deduct the value of the credit from your order. You can view your available vouchers and their expiry by visiting the My Vouchers section of your Account. Please note that vouchers can only be used on sales event items and not their postage. Any leftover or unused vouchers will be reinstated on your Account. Be sure to keep note of the 'use before' date that is listed on your Account to avoid missing out! Should you apply a voucher to your order and not complete the transaction, it may take our system up to 15 minutes to refresh and to return your voucher back to your account. Make sure you click on the voucher before you confirm payment as it's not possible to add a voucher after you've completed your order!

By Blake S., NZSale.nz Representative
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Hello Shipra, Thank you for your question. I apologise for the delayed reply. You can find our return policy here : https://www.nzsale.co.nz/ReturnPolicy.aspx?cid=10

By Blake S., NZSale.nz Representative
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Hello Oskar, thank you for your question. I apologise for the delayed reply. All information on product is available on the website under the product information.

By Blake S., NZSale.nz Representative
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Hi Bruce, our estimated delivery times are listed directly on the site, and beside each individual item along with which warehouse they are being dispatched from

By Blake S., NZSale.nz Representative
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Hi Brydie, any issues you have with lost items please do reach out directly via your account and contact us, we will raise this directly with the respective couriers

By Blake S., NZSale.nz Representative
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Hi Lynelle, once your request has come through our team will send you through the details on how to return your item to us, if this has not reached you, please do send us through a message directly via your account and "Contact Us' so that we can send through all of the information

By Blake S., NZSale.nz Representative
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Hi AS, all of our products are 100% authentic

By Blake S., NZSale.nz Representative
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Hi Rhonda, thanks for messaging in, these dates are only estimated as transportation and other factors are beyond our control, so we are not able to guarantee delivery times. These estimated dates are when we expect the orders from this sale to be delivered. Once you place an order you can track this directly via your account through to your door, and if you have any queries please just send us a message directly via your account and contact us as our Team is here to help

By Blake S., NZSale.nz Representative
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Hi Angela, thanks for messaging in, we source goods from numerous sources around the World, with teams in Australia, USA and across Europe, we have access to the best international brands. We deal with many brands directly or with their official suppliers and therefore able to offer this amazing deals

By Blake S., NZSale.nz Representative
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