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how can i use the credit on my account?

asked by Tania V. on 5/13/19

1 Answer

Hello Tania, Thank you for your question.To use a store credit, promotional code or voucher simply browse our sales:

1. Add your favourite items to your cart
2. Click "Äpply Voucher" at the payment details section
3. Select the amount you'd like to redeem which is available in your account during the checkout stage.

From here, we'll deduct the value of the credit from your order. You can view your available vouchers and their expiry by visiting the My Vouchers section of your Account.

Please note that vouchers can only be used on sales event items and not their postage. Any leftover or unused vouchers will be reinstated on your Account. Be sure to keep note of the 'use before' date that is listed on your Account to avoid missing out!

Should you apply a voucher to your order and not complete the transaction, it may take our system up to 15 minutes to refresh and to return your voucher back to your account.

Make sure you click on the voucher before you confirm payment as it's not possible to add a voucher after you've completed your order!

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