Gilt City

I had a $300 voucher for Dr. Perricone and their web site would not accept the code. I reached out to Gilt City twice and was told completely different information. They told me to contact Dr. Perricone directly. When i went back into my Gilt City account the voucher was no longer in my account! I FINALLY got a hold of someone and they sent me a pdf of my certificate and I placed my order. I spent over 2 hours chasing this! Never again!

The customer representative said he will refund through credit card -- did not happen. I purchased a voucher for Puritans.com, which then in the next hour realized cannot be applied to all Puritan's products and called customer service the very next availability. The representative said he will refund through credit card, which I made sure by asking. He did not do that, and I did not get a notice about this, until I noticed it in my bank statement and callled. He then said it was "policy" that it cannot be refunded. Why can't you said that from the beginning? Also, "policy" is an excuse for not caring for the issue you have.

I just purchased something from giltcity. The voucher cost me $88 for $220 on another website. I think that is a steal. There is absolutely NO REFUNDS, so make sure you really really want it. It is like livingsocial/groupon, but a lot less overwhelming. It is also a discount towards LUXURIOUS items/experiences. Also, read the fine print (shipping prices vary) and go to the purchasing website and check shipping. It can be as low as $5 or more. Be wary. My purchase will be coming in soon. I will update.

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I purchased a voucher from gilt city for a lobster boil for 2 for John Dorey's restaurant. When we arrived and got seated we were told that the lobster boil was no longer available. It was replace with a bouillabaisse to share which we did not want. The manager offered to credit us the amount we paid for the voucher toward our check. After the credit our bill was still $100 not including the tip. When I complained to Gilt City all they offered was a $10.00 credit to be used within 3 months. That offer was unacceptable considering the amount of money we spent. I have no intention of using the $10 because I don't think I will be patronizing them again.

They have the worst customer service. Groupon is MUCH better. I bought a voucher for a salon that closed and did not open. It took over a week to get a refund. The worst was when I bought a voucher for a restaurant that did not open for dining. I paid $75 for two people. I can't use it because the restaurant is not open. The restaurant will only allow me to take out $75 worth of food, but not the promotion I paid for. It is useless to me. They won't give me a refund. I have disputed it on my credit card. Hopefully, it will work out.

I bought a voucher for Sabon nyc from gilt city, for a 100$ voucher for 50$. Sabon has free shipping on 69$. After adding 104$ worth of stuff, the 100$ "voucher" applied as a coupon code, taking 100$ off, but free shipping did not apply. Contacted sabon, they explained the same thing. Do you know the cost of shipping at sabon? It is 19.99$ So i basically paid 50$+23.99$ totally 73.99$. Needless to say I will not be shopping at gilt city or sabon again.

After writing my initial review of Gilt and their customer service on 9/12/2015, I received a message from Gilt CS rep Laura, on 9/13/2015, apologizing for the experience, and would like to look further into the issue and provide a satisfactory resolution. I have since then replied two times to Laura at Gilt, but have not heard back from Laura or Gilt as of today 9/17/2015, nor any action has been taken to remedy the issue. Once again, Gilt has exemplified their poor customer service.

Make sure you read all the fine print as they won't allow you to return any deal which you accidentally purchased not seeing that the deal was for NEW customers only. Even though they admit to being able to refund such purchases in certain circumstances they made it clear that they would NOT refund my purchase, even though I made it clear to them that I couldn't use the Voucher and hence the deal as I was NOT a new customer.