Be aware that NZ sale changed their return policy recently that makes return / refund very difficult. They used to state clearly if a product is refundable but now they simply show on page refer to our return policy. When you do request a return they decline it without giving reasons. After much persuing and probing their robotic answering system, you find out because it is from a warehouse stock so no retuen is allowed.
Hi Lily W, thank you for your recent review and sorry to hear that you have not found our returns easy. May I please ask you to call us directly on 04 974 7258 so that we can answer any queries you may have regarding this