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I have been waiting for an order that was meant to arrive 3 weeks ago (it said it would be delivered by 25/9/2017). When I first enquired with them, they said that due to fuel pipe leaks, flights had been cancelled, which I was fine with. Then when I tracked my order a few days later, it said it was with the courier driver ready to be delivered but after a whole week of waiting, I called the courier company and they said that they didnt have it and that it was still in customs. When I contacted NZSALE to tell them what the courier company said, they told me they had would get a someone to investigate my case and that it would take up to 3 business days. It has now been another whole week and I have messaged them twice with no reply or even an apology. Im really annoyed as I have ordered other things that said they would be here before tomorow but still dont have a tracking number.
Kayla N.'s review of NZSale earned a Very Helpful vote
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I bought slippers. However they are too small. We used the size guide. And now I have to pay $10...
Hi Kayla, thank you for sharing your concerns on your recent NZSale experience. Allow me to take this opportunity to apologize that your orders are still to be received and that you have not had a helpful encounter with our team. So that we can investigate the whereabouts of your orders, as well as to review the correspondence that you have had with the team, could you please call our Head Office on 04 974 7258. If you are unable to get through to a representative, please be sure to leave a message with your contact details and we will give you a call back