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In the last 7 weeks I've had problems 3 times with orders.
First Order - when it arrived they'd left out part of my order. Receive some generic insincere apology and excuse for why they can't send me what's been left out.
Second Order - They contacted me to say they couldn't send part of my order because they were out of stock even though it clearly said when I ordered it that they had enough. Once again I received some generic insincere apology and excuse.
Third Issue - The same order where they were out of stock is missing in transit. According to there tracking it left Australia for NZ last Thursday. That's a week ago. Once again generic insincere apology.
It's like they aren't even reading your emails and then copying and pasting something that's vaguely appropriate. This pisses me off more than anything. The cutomers service is absolutely shocking.
Prior to this I'd had no problems with orders. I've spent quite a bit of money on NZ Sale and this is the way they treat a regular customer. Even when I said they'll be losing me as a customer... nothing just another generic message.
Disgusting service!
Lyla A.'s review of NZSale earned 2 Very Helpful votes
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Empty.
I bought slippers. However they are too small. We used the size guide. And now I have to pay $10...
Hi Lyla, thank you for taking the time to share your honest review and please accept my apologies with the issues with these three orders. We are concerned that the responses were not quite right and would love the opportunity to put things right for you. Could you please reach out to us at Head Office on 04 974 7258 so that we can look into this and be able to do things better.