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Have bought a lot from this company over the years, but their customer service has rapidly downhill. Their "contact" system is cumbersome, slow and obtuse, and designed to make you give up.
Bought a pair of shoes that failed on on the 3rd time I wore them, got told as 21 days had passed I wasn't entitled to a refund and it was "fair wear and tear" without even seeing the issue.
These guys thumb their nose at warranties, the fair trading act, and the consumer guarantees act, unsure how they are allowed to operate in NZ.
Paul R.'s review of NZSale earned a Very Helpful vote
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I bought slippers. However they are too small. We used the size guide. And now I have to pay $10...
Hi Paul R, thank you for taking the time to let us know your feedback and review and we are sorry to hear that you do not feel supported in your shopping experience with NZSale. Could I please ask you to call our Head Office on 04 974 7258 so that we can review your query and the correspondence you have received from our Team. We would love to hear from you so that we can look into this further and set things right.