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I have had a terrible time with the customer service at NZsale. I purchased a refurbished iPhone6s for $600 and have been waiting for over 2 months now for it to arrive (which still hasn't come). I have spoken to many different customer service reps on multiple occasions about where my order is and why it is taking so long. The response I have had is not good and doesn't sound genuine or that they care about my order. I feel like I am being lied to and that I won't ever get my order. On their website it says my order has been dispatched but they have not sent me a tracking number/it doesn't seem to be working or that they are doing anything about fixing it. It has been a week and a half since my order was sent out and have had no phone show up or any update at all. I am extremely frustrated and upset by the service I have had. I would not recommend buying off this company at all! My order number ******* to make this right.
Bianca M.'s review of NZSale earned 3 Very Helpful votes
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Empty.
I bought slippers. However they are too small. We used the size guide. And now I have to pay $10...
Hi Bianca, Thank you for taking the time to write your review and share your experience. I apologise for all the issues with the late dispatch of these iPhones, we have had issues with our supplier which has been the cause for delay with dispatching these to you. Once orders are dispatched it can take several days for tracking information to be updated from our partners and confirming the status of the orders. I have called and left a message this morning and sent a message via your NZSale account advising that your order has been lost in transit and we have approved and processed you a full refund today. My apologies again for the time it takes for the investigation into your lost order and for any inconvenience and disappointment this may of caused.