So I have ordered for about three years from Modcloth but they are getting ridiculous! The past 2 orders I have had items were "oversold" and I get a 10% off code. 10% doesnt make up for the hassle, Like I had a wedding to go to and I had to run around to find a replacement dress and its just really disappointing work on your stock for goodness sakes! I get my hopes up on a cute outfit and then nothing, I have spent alot of money on your site but if this is the best you can do I'm going else where!
**** Update*** my 10% off code doesnt even work... Is this the best you can do... The items i bought during the 40% off sale are done and gone with and the code doesn't even work the one to make up for the fact you don't know your own stock!

I've seen ads for Modcloth for a long time. They definitely have very unique and cute clothing. I ordered a wallet and a bathrobe, which I was really excited to get. I paid $8 for shipping and then waited almost two weeks to receive my package. The items that arrived were a laughably low quality. The bathrobe was a cheap material, which came with loose stitching in several areas. The wallet was also made of a cheap material, came with dirt spots that stained the inside of the wallet, and loose threading in multiple areas. Both of these items are the exact quality I would expect from Walmart, but unfortunately, cost me about four times more money than Walmart items would have. I will not be buying from Modcloth again and would not recommend it to anybody. There are better, much more high quality online and brick and mortar stores out there.

Modcloth's business model is unorganized and ridiculous. My order sat in "processing" for an unusually long amount of time, so I decided to call and see what was up. Apparently my box had been pushed off to the side unlabeled and totally unaccounted for, and it took me CALLING to push things along. By the time I called, they apologized and said it was "unlike them" to lose an order like this, but tried to get together what they could after their negligence. By the time they finished locating my order, half of the items they had charged me for were no longer available. I have never had a shopping experience with so much negligence. The order is still super late, half missing, and the staff really couldn't care less. I haven't even received it yet, so honestly who knows what I'm in for. This company is just terrible.

I placed an order on a dress on june 10th and here we are june 20th still no dress. It took a full 3 days for it to actually ship. The order was placed during the week, so theres no excuse of even a weekend interfering. Its seemingly forever in transit. Its literally coming from two states away. Modcloth seems to be lost, where most websites I order from with equal quality and priced clothing offer FREE shipping on all orders, they still charge (quite a bit at that) for very slow service. $11 shipping on ONE dress that cost $24? Thats criminal. And to add insult to injury its taking 2 weeks to get it. I used to love this site and order all the time but their shipping and prices have been really deterring that. After this dress is received, I'm sad to say theyve lost a decade long customer.

I have purchased MANY items from Modcloth - most are quite overpriced, so I shop there almost exclusively during sales. Or sometimes I'm willing to pay the higher prices depending on the uniqueness of the clothing, since they do have a lot of items with really fun patterns and styles. For the most part, each time I have had an issue with them, everything has been resolved very quickly. However, I am a little disappointed in the quality at times. Also, more recently, I had a return for about 150$ worth of merch in my car which was stolen when my car was broken into. I reached out to Modcloth shortly after the memorial day sale I missed, hoping for a coupon promo code or something so I could place another order, and explained the situation of how my return package was stolen. I figured I had nothing to lose by asking, and while I didn't necessarily expect them to just hand over a coupon, I've been a customer for about a decade... they could have at least replied. I found this quite rude to just ignore me after I have bought so much from them, and it's definitely making me think twice about ordering again.

I must review them because of their high quality and excellent product. I just got A-Line Dress. The best thing is that it has high quality fabric with affordable price and seller has sent me the exact same product that was shown in the website.
Thanks for providing a quality product.

I want to start this review by saying I've never had a problem with any ModCloth products once they have arrived- however, that's were the good news ends. I've been shopping with ModCloth for years now and every year the shipping gets worse. It never delivers on time so if you ever need an item for an exact day I'd add at least a day or two to the estimated delivery (once it actually gets out of processing hell that is). This time they didn't even bother to bring my package to the office or my apartment. I'm lucky that I have kind neighbors that took the time to come find me otherwise after 9 days I still would be wondering what in the world was going on and fighting with customer service. I know that a lot of this has to do with the carrier provider selected for deliveries but this is truly disappointing from how things were run 5 years ago. Still plan to continue shopping here but I do hope that something is done about the shipping process eventually.

Otherwise the products are still cute and unique and overall fairly good quality with a few outliers.

I ordered a metal belt, which arrived with two giant kinks in it, plus there was no way to even clasp it shut. It was very obviously defective. So I returned it with the shipping label included in the box for returns and made sure to note on there why I was returning. They then refunded only the price of the item and I had to call and fight with them to get the shipping refunded as well. After I wrote a review saying all of that, they emailed me and said that they do not post reviews about items delivered in less than satisfactory condition. That is completely dishonest, and I will never shop there again. Companies should not be able to just choose to not share bad reviews.

I bought a dress from this company several years ago and was quite pleased. I recently purchased 4 tops and a pair of shoes. The tops were all size L. I take a M or L. They were way too small especially in the bust. Cheaply made. Not cut right. Made in China. The shoes were so cute but I would rather have wooden shoes. They had no give. No arch at all. Felt like starched cardboard. The styles are unique but are probably made by child labor. Never again unless they can prove some sort of quality to their clothing.

I purchased a huge wool coat and a few other items. I only bought the coat bc I saw that they offer free returns. When the items came, the coat was HUGE. It is not at all what I expected. In the box was a fedex return label. I called customer service bc where I live, there is no fedex drop off aside from drop boxes, and this is a HUGE box. She said that within 24 hours the warehouse would be emailing me a usps label. It never came. Two days later, after emailing to say never receiveced, someone emailed me the "label" only when I opened their attachment, it just took me to their website about how to return via fedex. So now it appears that I am going to have to pay over 20 to send back this item due to their apparently being unable to provide a return label that I can use. It is a shame because they have some really cute clothes. I was hoping this would be a long-term relationship, but that cannot happen now. Had I known I would have to pay the large shipping price for the coat, I would never have taken the chance. I emailed the csr back and said that the attachment didn't work, but I am very doubtful that I will ever get my usps label from Modcloth. So unless my item will fit in a fedex drop box, I cannot order there again. Not worth the additional expense and all the trouble.

I was wondering why my order wasn't shipping, googled "ModCloth shipping taking forever" and landed here. Looks like I'm in good company. Good luck, friends!
Bless the poor woman whose job it is to respond to all of these reviews. I know it's not her fault. But ModCloth, c'mon. This isn't your first rodeo. Blaming this shipping debacle on the (annual and predictably busy) holiday season is pretty ridiculous at this point. Just admit "we f@#*&ed up" and get better.

I must echo the many, many reviews on this site that have reported slow processing times, issues with shipping, and slow-to-respond "Customer Care." I have ordered from ModCloth twice and while my experiences haven't been as negative as a few of the ones posted here, I am really displeased with the way ModCloth treats their customers. It's been a week since my most recent order and I still don't have shipping information.

The last time I ordered, it took as long to get shipping information, which was changed on the day I was supposed to receive my package. I got it the next day. About three days after my order, when I hadn't gotten shipping information, I inquired as to the whereabouts of my package via email and got a response on the very day I finally received my order. Chats and phone calls to ModCloth were utter wastes of time. So, if you do have an issue, you're likely to wait for some attention from "Customer Care."

The clothes are cute, but perhaps overpriced. I didn't pay full price, however, so I can't complain personally. I waited until there was a sale.

In general, I'm pretty unsatisdied with the service and don't expect to order from ModCloth again.

A week ago, I purchased two dresses for a work- related event being held tonight. Last night (one day shy of a week post- order) I was informed that my order had not shipped and no date was given as to when it would ship. The 10% off "gift" offered by Modcloth (to make things better) seemed like a slap in the face- considering the fact that I now have nothing to wear- and was not given any time to come up with something. At the very least, I could have been notified earlier- thereby giving me time enough to find something else. Instead, what I received as an empty apology and a mere pittance off that can't make up for the stress and frustration caused by a company that obiously should not be in business. Stay away from Modcloth!