A week ago, I purchased two dresses for a work- related event being held tonight. Last night (one day shy of a week post- order) I was informed that my order had not shipped and no date was given as to when it would ship. The 10% off "gift" offered by Modcloth (to make things better) seemed like a slap in the face- considering the fact that I now have nothing to wear- and was not given any time to come up with something. At the very least, I could have been notified earlier- thereby giving me time enough to find something else. Instead, what I received as an empty apology and a mere pittance off that can't make up for the stress and frustration caused by a company that obiously should not be in business. Stay away from Modcloth!
Hi, Erin. Thank you for taking the time to leave this review. I sincerely apologize for any trouble with this order. I know that the shipping delays during this past holiday season were frustrating, and I am very sorry for the disappointment. Please rest assured that I have shared your words with the appropriate team, and if there is anything we can do to help, we'll be glad to assist at modcloth.com/help.