LMarie S.

I must echo the many, many reviews on this site that have reported slow processing times, issues with shipping, and slow-to-respond "Customer Care." I have ordered from ModCloth twice and while my experiences haven't been as negative as a few of the ones posted here, I am really displeased with the way ModCloth treats their customers. It's been a week since my most recent order and I still don't have shipping information.

The last time I ordered, it took as long to get shipping information, which was changed on the day I was supposed to receive my package. I got it the next day. About three days after my order, when I hadn't gotten shipping information, I inquired as to the whereabouts of my package via email and got a response on the very day I finally received my order. Chats and phone calls to ModCloth were utter wastes of time. So, if you do have an issue, you're likely to wait for some attention from "Customer Care."

The clothes are cute, but perhaps overpriced. I didn't pay full price, however, so I can't complain personally. I waited until there was a sale.

In general, I'm pretty unsatisdied with the service and don't expect to order from ModCloth again.