J W.’s Reviews of ModCloth & more

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Women's Clothing

“Cute product but shipping is ridiculous”

5/25/19

I want to start this review by saying I've never had a problem with any ModCloth products once they have arrived- however, that's were the good news ends. I've been shopping with ModCloth for years now and every year the shipping gets worse. It never delivers on time so if you ever need an item for an exact day I'd add at least a day or two to the estimated delivery (once it actually gets out of processing hell that is). This time they didn't even bother to bring my package to the office or my apartment. I'm lucky that I have kind neighbors that took the time to come find me otherwise after 9 days I still would be wondering what in the world was going on and fighting with customer service. I know that a lot of this has to do with the carrier provider selected for deliveries but this is truly disappointing from how things were run 5 years ago. Still plan to continue shopping here but I do hope that something is done about the shipping process eventually.

Otherwise the products are still cute and unique and overall fairly good quality with a few outliers.

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Jason B. – ModCloth Rep Over a year old

Hi, there. Thank you for taking the time to leave this review. I sincerely apologize for any shipping inconvenience! When it comes to processing orders, we do try to be as speedy as possible, but in times of sales we sometimes experience a delay, due to high volumes of orders. Please rest assured that we are always working to improve to avoid any future delays! I'm also sorry to hear that your packages tend to take longer than expected to be delivered after they have shipped. I will certainly share your feedback about this with the appropriate teams!