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Over 2 weeks later and Modcloth finally issued a return on my first order but instead of returning 2 items and initiating 1 exchange, they just returned all of my items. THEY CAN'T GET ANYTHING RIGHT AT THIS COMPANY. I'm not going to even deal with this exchange and take my money and run. Do not shop here!
I've ordered from Modcloth before over the years without issues (they have such cute clothing). However, not sure what's going now, but have had terrible service with my latest 2 orders.
With 1st order, I didn't get any notice my order was shipped until a day before it arrived. I returned 3 of the 5 items (with 1 being exchanged for a different size). The return was delivered to them over a week ago with NO communication from Modcloth. Did online chat with a Modcloth rep and found out "they are behind on returns and you can call to make a 'quick return'." So tried to call customer service and the wait time was 54 minutes! Screw that. With the 2nd order, again, no communication about shipping until the item was a day out from being delivered. One of the items was completely inaccurate -- wrong item and wrong size. Will be returning since I have no more patience with dealing with their returns and exchanges. Super disappointing and I am done with this company!
Tip for consumers:
Beware, period. Your order may not have been fulfilled accurately and it takes forever to A) get a return/exchange processed and B) get a hold of customer service via phone
Ten W.'s review of ModCloth earned 4 Very Helpful votes
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Hi, there. Thank you for taking the time to leave this review. I sincerely apologize for any inconvenience with your past orders, or any trouble with getting in touch with our team. During our most recent sales, we received an extremely high volume of incoming calls, chats, and emails, and have been working hard to get replies to everyone, as quickly as possible. We absolutely never want to leave you with an incorrect item, and would certainly like to take care of it for you, right away. Wait times shouldn't be as long at this point, so if you could please reach out to us via phone at 888-495-9699, or give us a chat, we'd be glad to assist, ASAP. We are available from 8am-11pm EST Monday-Friday, and 8am-9pm EST Saturdays.