Gina H.

I have purchased MANY items from Modcloth - most are quite overpriced, so I shop there almost exclusively during sales. Or sometimes I'm willing to pay the higher prices depending on the uniqueness of the clothing, since they do have a lot of items with really fun patterns and styles. For the most part, each time I have had an issue with them, everything has been resolved very quickly. However, I am a little disappointed in the quality at times. Also, more recently, I had a return for about 150$ worth of merch in my car which was stolen when my car was broken into. I reached out to Modcloth shortly after the memorial day sale I missed, hoping for a coupon promo code or something so I could place another order, and explained the situation of how my return package was stolen. I figured I had nothing to lose by asking, and while I didn't necessarily expect them to just hand over a coupon, I've been a customer for about a decade... they could have at least replied. I found this quite rude to just ignore me after I have bought so much from them, and it's definitely making me think twice about ordering again.