I had an excellent experience with Lulus; they put me at ease by connecting me to a stylist. Once I spoke to the stylist, which was the same day I requested one, she went over a few dresses with me. I ordered 2, one for the ceremony, the other for reception, & I was SO satisfied with both. I'm so happy with Lulus, their prices, & material, & customer service!

I ordered express shipping for my wedding shower and the box never showed up. I was devastated, so I contacted them for a refund. They basically said I have to start an investigation with UPS which could take 8 days then they would consider a refund. What I ordered was not super cheap so it was really challenging to figure out a back up plan. I ended up having to where the same dress I wore to my engagement party. Here I am 15 days later with no refund. I do NOT recommend, I will not shop here ever again.

I love and adore this site. So many cute items and at a decent price for us CND. I had to stop buying from them though because the duties are so much! It's too bad. I order three dress and had to pay over $90 duties. I did have to send 2 back(1 was on sale so I couldn't) and I did fill out the form for our government duty free and they did give me back $60 because I had to return them. It; s too bad! LULU can you please figure out a way to work with them. So much more business would be had here.

I have been ordering from Lulus for a while now and have ordered tons of clothing from them. I have never had a problem with returning clothing or exchanging. I recently received a pair of pants that tore the first time I wore them. I reached out to customer service unaware of what to expect and I must say aside from them responding quickly, they really wanted to make everyting right. Thank you so much Lulus! I appreciate everyone one of you for your quick response and giving me all my options.

Clothing all looks really cheap and poorly made... fabric does not lay right on the body. Sizes are extremely disproportionate; you can be an xs in one dress, small in the next, and medium in the third, and they still may all look bad. Clothing does not form to body the right way, prepare to have to get everything altered. Pictures online with the models are very misrepresentative of the clothing. One good thing is the return process is easy, which is great because I had to return EVERYTHING!

Started out as a loyal customer - NO MORE! I don't know who the incompetent people running this place are, but this is RIDICULOUS! Do NOT count on Lulu's to get your return right when you send something back. I returned a pair of leather sandals. Instead of crediting me the $138.00 I paid for them, they credited me $12 for the cheap, plastic pair they would not let me return (and I wanted to - ugh!). Then they argued with me and told me I was too stupid to know which sandals I returned. Then they gave me store credit (store credit? Really? So I can have the pleasure of a repeat experience with you?) for a partial amount instead of the FULL refund, because THEY screwed up! This loyal customer is GONE!

Houston, TX has certainly grabbed on to this amazing site of stylish clothes, So simple and yet effective. I'm loving everything all the way to the basic designs so so in love with how you guys really take the time to put the shoes together so well with each set of different styles & accessories. Big thumbs up to you guys, and I cant wait to buy another set and not have to go in store and spent hours trying to put something together.

XOXO, Diana

UPDATE: Customer service reached out to me within an hour of posting this review and replaced my items immediately and refunded my shipping. THANK YOU! So happy and pleased :) Can't wait for my items and to spread the word about Lulus!

First time ordering from this site and paid extra to get my clothes shipped early since I was going on vacation and wanted the items for the trip (obviously). The package says delivered but it clearly wasn't. Contacted customer support and all they could do was open an investigation with UPS and have me wait 8 days and then maybe they could give a refund or send a replacement if the dispute is resolved... WHAT? I've never had such awful customer service. This has happened before and other companies will immediately send me a new package with the same items while they investigate.
Maybe you're a small company, but please 1) give me a refund for the shipping and 2) expedite a new order so I'm left a happy customer...

I loved this dress when I seen it and was skeptical with ordering online but after looking at the reviews I had to give it a try. I am in love with the quality and shipping time. I went to David's Bridal to compare and still chose my Lulu's dressbover them all.

I attempted to return a dress I ordered. I read through the instructions in the email which state We want to make this easy. Just print your return label, place it on your package nd drop it in the mail. I do as stated and drop it off at my local post office. This was 4 days ago so I decided I want an update on the status. I plug in the tracking number to google to find out this is actually a UPS tracking number not USPS. Now I am concerned and reach out to lulus via chat and phone. I explain that nowhere in the instructions did it specify it had to be dropped off at a UPS store/facility. The representatives told me I have to drive back to the post office and try to locate the package. This is turning out to be a nightmare and not easy as stated on their site. In the middle of planning a wedding this is very time consuming and stressful.

**UPDATE**
Lulus promptly contacted me and issued me a refund and addressed my concerns.

After ordering a dress for my engagement pictures, there were shipping issues preventing me from receiving my dress when I needed it. LuLus was a dream to work with- their response time in getting back to me was insanely fast- even on a weekend. They were polite and made me feel like helping me was a top priority. They made everything right to ensure I received what I needed even though it was a shipping issue and was not directly their fault. After receiving the dress, I was not disappointed- great quality, beautiful dress! I would recommend Lulus to everyone!

After I wrote my review, I realized there was no way Lulu's could have shipped my order on March 12th as the customer service rep told me on the phone, because that was a Sunday and UPS doesn't ship on Sundays. But anyway, after my review posted, Karen J. E-mailed me a stock response about Lulu's return policy along with a free shipping label. At that point I was frustrated, but Lulu's managed to turn things around.
When I emailed Karen that her e-mail solved nothing, she said my credit card would be refunded instead of receiving store credit if I shipped my items back. So I did. After Lulus received it, I was contacted by Tiffany on 5/15/17, who said if I let her know which items I returned, they would refund my card immediately, even before opening the package. She was very nice.
Today is 5/18/17, and my card has been refunded in full. I appreciate all the work Lulu's put into resolving this order.