I have had 2 returns be rejected from getting a refund. I wrote the first one off as an error and didn't complain but this latest one was due to Hairs/Fibers on the dress. I tried i on and put it back in the bag. I did not search the item so there could have been a hair on it but that is no reason to reject a refund as I guarantee they are going to sell the dress as its not damaged. SO I WANTS ALL BUYERS TO BEWARE YOU WILL LIKELY NOT GET REFUNDS FOR RETURNS.

Ordered 2 items for a summer wedding somewhat last minute. Items arrived to my door (Canada) in 6 days.
Dress was lovely size large and shoes size 7 (fit slightly big). Long story short they were a hit! Will order again :)

If you need an outfit or article of clothing for a special occasion, look elsewhere.
The shipping takes forever!
The website said it ships in 1-2 days,
So you'd assume 3-4 days after that to get to you. Nope! It's over 2 weeks! Ridiculous in today's online shopping world. When you track your shipping the graph just sits on the same location for days and days while you're trying to figure out what else you can wear for a holiday event once you realize your entire plan is blown by their freakishly sluggish shipping.

I love all of the items I have bought from Lulus. I was unsure about what kind of quality I would receive as well as if the items looked like they did on the site but they absolutely do. They have such a beautiful array of dresses and the quality is very good for the price. I ended up ordering two more times after I received the first item and fell in love with it.

The dresses are very well made; they thought of everything including built in bra is some cases. The try-on feature is an excellent idea; specially, their size do run small, so Do pay attention to the size chart even if it doesn't seem right according to you normal size.

The sizing was all over the place and so was the quality. I didn't realize the return policy was 30 days, thought it was 60. Bought them online and after I mailed them back, they said no refund. I'm out about $500 and the only thing they offered was to "donate" the clothes. Will never, ever order from them again.

I used only once, washed it according to the instructions and this happened. Also I left a review at lulus but they never published it. I learned that they're not honest with their reviews, they only publish the good ones. I won't buy again at Lulus.

After horrific experience with Doris Wedding and Hebeos I was so hesitant to order a dress online but Lulus renewed my trust.
I ordered 6 dresses- I'm wearing 2- return the other 4 with easy prepaid QRS code via UPS and quick refund into bank account.
If you order from Doris Wedding or Hebeos you will not be able to return it. Zero return policy regardless of what it says online. Both Chinese companies that are not held accountable by BBB. Awful. Awful. Awful. I'm donating 3 dresses to woman's organization at expenses of $600.
Please see attached photos which are screen shots from email correspondence from customer service Hebeos versus Lulus.

Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid for the 2 day delivery and they sent me a pink, Small size dress the cheapest quality and when I emailed them to ask to exchange for the correct dress they said they can't do it and that is what I ordered when I know exactly why I ordered. Worse experience ever. Now I have to go buy another dress because they won't even exchange it for the correct dress.

I ordered a wedding dress and bridesmaid dress. The dress is custom made and they did a beautiful job. Shipping and handling took exactly how long they said it would. I am very pleased to have done business with them!

The dress came on time and I gave them the correct measurements, but unfortunately it was a little too big. The customer service was amazing though. I got the dress for my sophomore prom and thankfully I have two more proms that will hopefully go well and I will be ordering again from this website. :)

I am not sure why they advertise the brand is made and shipped from the USA. While the item I received shipped from a US address the tag on the garment said MADE IN CHINA in huge letters. I don't have a problem receiving items from other countries that how the world works. I have a problem with the price point for the quality of the item. The dress I received is nice looking but it feels like I could have gotten a higher quality item from another store (that doesn't claim it's a luxury brand) for half the price. I am keeping the ítem because it is wearable (though they do run small) and honestly from the other reviews I've been reading recently I don't want to deal with the hassle of returning. I wanted to give an honest opinion for anyone doing research about purchasing items from this company. I won't be purchasing again from this site.

Lulus is an amazing option for and wedding/bridal events. Their dresses are absolutely beautiful and perfect for before and after ceremonies. They also sell beautiful elegant wedding dresses. Their dresses are also a perfect opportunity to buy brides made dresses. These dresses are reasonable prices and has thousands of different designs.

I recently made my first purchase from Lulu's. I'm 5' tall and don't have a typical body shape so I need to purchase multiple items to find the best fit (as do so many women), and often an item doesn't work for my body shape & needs to be returned. After making my first purchase from Lulu's I read their "excessive return" policy, which states anyone who makes frequent returns are banned from future refunds or returns. With this policy, Lulu's is outright excluding people who don't have the typical body shape & rely on purchasing & trying on multiple items in order to find a fit. Now I'm afraid to make another purchase at Lulu's because I'm afraid I'll be banned from refunds. So I will not purchase from Lulu's again & will continue purchasing at companies that have a fair return policy. NOT RECOMMENDED.

Miguel from customer service gave me back my full refund without any hesitation. I appreciate him for that. It's my first time shopping on the site, some of the clothes worked out for me some didnt. And I was nervous about the returns/ refund because I didnt know the policy's. Will be back shopping at lulu, thanks Miguel! Happy holidays
Phone call date: Wednesday December 13th 9:30am

I wish I had better things to say about Lulus. I bought some business casual pants on sale, and while they are definitely super cute, they're clearly made out of cheap materials. Of the three pairs I ordered, one's zipper broke immediately, and another has a giant tear in the pocket. Haven't checked the third pair but there's likely something wrong with them too. I think if you're going to go for fast fashion, you might as well go to one of the super cheap places, because honestly the quality is nearly worse.

I bought 5 items, wasted $150+ and could not get a refund on any! Cannot reach customer service on chat, text, or phone call - all robots that don't connect you. Call literally hangs up after a minute of wait time. They stop you from responding on the chat by blocking your area to type. They charge your phone carrier a fee to text.
All items came super cheap - shoes looked like they had glue coming out all seems. Ordered a small dress, it was XL with a S label sewed in.
Will never purchase again. Terrible experience.

I don't order online much as I've had things come months late and the fit be so unflattering once received but, if you're debating ordering from this site I'll be the one to tell you DO IT. I can't say enough good things about it. I just got a dress from Lulus that I'll be wearing to my graduation and the quality is just mint. I measured myself extremely carefully thinking that it would fit me either slightly too big or small but the size of the dress is exactly as advertised. It also came unbelievably fast, I've never been this satisfied with an online purchase before. A++

Not only does this site prove great quality purchase after purchase, but they are also stepping up their game recently with a "Wedding Guest" attire tab. They have mapped out exactly what dresses to wear for outside or inside weddings, all without upstaging the bride. I have shopped from Lulu's many times in the past, and also rely on them for a new spring or summer wardrobe, but with the first wedding I've ever attending coming up in October, I was thrilled to find that Lulu's exceeded my expectations yet again.

I have made numerous purchases, mostly shoes and dresses, from Lulu's over the years and have had a consistently good experience with them. They have very cute styles, their prices tend to be exceptionally good, and every order I've ever placed has shipped within a day, sometimes even the same day I placed it. I've only ever needed to make one return, and the process was easy and my refund was applied quite quickly after they received the return.