business logo of Lulu's

Lulu'sReviews 551

lulus.com
chic, professional, evening & party, general womenAge 19-25, 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!


lulus.com
+1 866-918-5858
USA
Lulu's is part of Lulu's Fashion Lounge Holdings, Inc.
Founded in 1996
Clothing item from Lulu'sFashion apparel by Lulu'sMerchandise from Lulu's clothing lineLulu's fashion product

Business Highlights

General

Parent Company: Lulu's Fashion Lounge Holdings, Inc.
Year Founded: 1996
Target Gender: women

Shipping

Shipping Cost: $5.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $35

Returns

Return Policy: not free
Return Instructions: items must be in new, original condition with all vendor tags attached and must not be worn, used, altered, or washed
Return Cost: restocking fee

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: chic, professional, evening & party, general
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 866-918-5858
Support Email: love@lulus.com

Payment Options

Payment Methods: card payments, PayPal, Google Pay, Shopify Pay, Apple Pay

Membership Programs

Rewards Program: TopCashback

How would you rate Lulu's?
grey star
grey star
grey star
grey star
grey star

Lulu's Reviews Summary

Lulu's has a rating of 3 stars from 551 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention live chat, free shipping and online shopping. Lulu's ranks 67th among Women's Clothing sites.

service
73
value
71
shipping
76
returns
55
quality
68

We monitor reviews for authenticity

California
1 review
3 helpful votes
Follow Christi J.
Unfollow Christi J.
Share Review
Report Review

Love lulus.com!
September 28, 2012

Love lulus.com! Awesome customer service!

Date of experience: September 28, 2012
Illinois
7 reviews
27 helpful votes
Follow Sonya P.
Unfollow Sonya P.
Share Review
Report Review

I love checking this site out because it's really unique and everything is so nice. The prices are a little high but I ordered a summer dress and a couple pairs of sunglasses. I loved everything I got and I still have the sunglasses (minus one that I sat on...) and the dress (my mom loves it). I would recommend this site!

Date of experience: October 18, 2011