I just have to put in a great review for an awesome customer service experience I received from lulus that I have never received before.

Just for the record, I always receive great customer service when dealing with Lulus but this one has really set the bar!

I ordered a skirt from their online store which was mailed to me however, in receiving the product, I realized the zipper had a defect and couldn't zip all the way down. I called their customer service line and explained it to them. They mentioned I take a picture and send as an email attachment to them but before I got around to doing that, they already emailed me the return label to send the item back. That was the first gold star*!(their sense of urgency).

When I finally emailed, I received feedback from an amazing representative that first apologized for the inconvenience, asked me to verify my address to send a new skirt out and gave me a $15 voucher for the inconvenience. 2nd gold star*!

Now this was what took it home for me- I was asked how soon I needed the product and I mentioned I wanted to wear it on Saturday if it was still feasible, seeing that it was the end of Wednesday and I still had to process the return on my end to send it back to them. Before I knew it, my package was sitting by my front door when I got back from work the following day(thursday!)

Lulus is amazing and I took the time to write this out because their customer service speaks volume about who they are and how much they value their customers. Also, did I mention that I love their clothes?! I will forever be a lulus customer and thanks for the great service. Super excited to rock my skirt this weekend!

Shop at lulus.com!

UPDATED REVIEW: Spoke with a manager on the phone and will let me return garment and get a refund. Yay! Thanks Lulu's, I really appreciate the resolution (although I would have preferred not to pay shipping, at least they will refund my money). I was browsing on their site last week for an upcoming event and am happy to go back and purchase knowing they will correct their wrongs!

OLD REVIEW: I have shopped at Lulu's several times - I love their dresses, the price point is good and the shipping is pretty fast. Safe to say, I would've been a customer for life.

UNTIL NOW. I wore a jumpsuit ONE TIME and hand washed it per the instructions on the garment -- the white became totally stained from the black pants. They won't replace per their policies as stated:

"We do not replace damaged or defective merchandise that was:

-damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects, etc.)
-damaged by misuse, general wear, or activities other than the intended purpose

Please note the life expectancy of any product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Products damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced."

Yea, those are totally legit policies in regards to refunds and replacements, however...

MY SITUATION IS NOT DESCRIBED BY ANY OF THE ABOVE. Clearly they don't believe in customer retention or backing their products -- instead they hide behind this policy even when the situation isn't the customer's fault and simply followed what their recommendations were.

Shame on you, Lulu's.

Ordered a drsss on the 15th and delivery date was given between the 20th to the 24th and I was concerned that the tracking information kept saying shipping label created waiting for package on the end of the day on the 19th so I contact lulus to live chat the representative Louise kept saying I am sorry and the package was sent today to post office and package will still take 8 to 10 more day to delivered so it wouldnt be here by the 24th when I have a wedding on the 27th and It wont be here in time

I would say I am between a 4 and a 5. I have shopped a lot at Lulu's online, so I have quite a few different experiences. My review is for those wary to try on of these side Facebook advertising online only clothing stores. I have tried a few online only clothing stores, and I think we all know most of the time what you receive in the mail is low quality, thin pieces with falsely advertised colors and patterns, which you wear 1-2 times and ditch later.

My thoughts on Lulu's:

-The styles are pretty chic and original / or chic and in fashion, and I always get lots of compliments. I MEAN a LOT of compliments.
-I have quite a few dresses dating back 3-4 years and they have held up well against time.
-I buy Lulu's for the styles they offer - the fabric is good but not great aka the fabric could def be of higher quality. In some ways it is on par or slightly better than what you get from Macy's, but way above Kohls, but def a tad below Express and American Eagle and perhaps even Modcloth. Then again I think generally speaking Lulus is cheaper than Express, and perhaps still even slightly cheaper than the ultimate Express coupon-er. AE items also tend to shrink over time - Lulus doesn't.
-Lulu's is expensive but its a steal when you find dresses on sale, and they do ship you a coupon after every purchase. Maxi's are always a bit more expensive in the 80-120 range for normal nice maxi's for going out or shopping in style, 40-80 for daily maxi wear, and 100-200+ sometimes for formal wear. But these dresses I don't wear 1-2 and forget about them in the back of the closet, I have worn them over and over again.
-They are true to size - I am 5'2'' and change and between 115-120 lbs depending on the time of year and an extra small fits me well. I have had to get some dresses tailored (but only if I really like the style and its worth the $ in the end). If you are in the 100-110 range expect to have things fit loose in some areas or get it tailored. Again, sometimes with these dresses I have found its def worth it. All in all, I like Lulu's because they offer a lot of styles for smaller / shorter women (A line, etc), that compliment our figure rather than fit poorly - aka hits below our waist instead of our waist and makes us look way thicker than we actually are.
-I have tall friends that also have found a lot of styles that compliment them well.
-They do arrive with a return label in the bag.
-Standard handling and shipping is within 5-10 days I have found. A bit on the long side, esp considering how much you spend sometimes to get free shipping.
-I only have had experience with the jewelry (which is cute - a cheaper version of Francesca's but I have had a piece for a year now and it has not tarnished) and shirts and dresses.

All in all, I would say give Lulu's a try.

I purchased a long bubble sleeved shirt on final clearance recently, I believe for $7? Anyways, if something comes from a warehouse that doesn't smell absolutely terrible, I don't wash it and just wear it out as is and that's what I did. Well, I don't know what the manufacturer did after completing the shirt, but they absolutely did NOT rinse the dye out bc throughout the day, the dye in the shirt stained absolutely everything that it touched a dark grey/purple. I chalked it up to being my own fault bc you're normally supposed to wash clothes before you wear them. Well, I go home to rinse out the color in my sink before I wash with my dark colors load and I spend the next 30 minutes kneading the shirt under warm running water and the dye just keeps on purging and purging and purging from the shirt? Eventually, even though I didn't see a lighter difference in the colored water that kept on POURING from the article of clothing, I decided to throw it in the wash anyways. It stained absolutely everything that went into that wash. My dark reds are now an even darker red, and my grey shirts are even darker? Shrugged my shoulders and moved on, hey, it added some life into my older shirts, whatever.

Found out that the shirt I ordered also wasn't preshrunk so it's a decent size smaller now, as well. Whatever, I ordered a large fitting size so now it fits differently but it doesn't look bad.

HOWEVER. THE REASON WHY IM WRITING THIS ONE STAR REVIEW TODAY. IS THAT EVEN AFTER MY 30 MINUTE PREEMPTIVE RINSE AND A WASH IN MY WASHER ON HEAVY LOAD WITH THE MOST AMOUNT OF WATER AND SOAP? AFTER ALL OF THAT. ITS. STILL. STAINING. MY. THINGS.

Final sale means no returns, I can't comment on the shirt on the website itself bc it's no longer offered, plus, it's only $7. So I'm keeping it. I just can't wear it bc it stains my skin and my bras while I'm wearing it.