Costumer service was rude. They sent me a damaged opened package with what looks like worn clothes and refused to give me a refund. Product wasn't cheap either!

They are scamming people. They offer prices in CAD, and specifically offer selecting a US+Canada+Mexico storefront. They specifically cater to Canadian customers while concealing the fact that there is an import tax on your goods shipped to Canada. They conceal the fact that the parcel is shipped from Australia - the website title says 'White Fox Boutique US', which is plain false as the storefront is not based in the US in any way. They then coerce people into accepting the import taxes by refusing refunds when the parcel is already en route, which means that the first time the customer is notified of there being an import tax (by the shipping company), it's already too late to cancel the order. The website makes every effort to appear that you are ordering from a US store, and only mentions the import taxes somewhere deep in their TOS.

I ordered a crop top and they sent me an empty package! I brought to my local ups and they said to reach out to company they should have insurance and help me solve this issue…I emailed them and took them 4 days to respond with them telling me there is nothing they can do and didn't help me at all with what I could do to solve the issue. I will never order from here again.

Bought a hoodie and sweatpants for my granddaughter for Christmas. Washed in cold water and laid flat to dry. The hoodie and pants had big spots that faded after washing. After numerous emails and pictures was told that because the items were not turned inside out to wash they would not replace. Thus should not of made a difference. Will not purchase anything from them again. Material should be better quality for the price.

SCAM ALERT! I never received the order. This is a SCAM. 1st, they said it would take 3 to 5 business day to arrived, I placed the order December 7 to arrive before Christmas, it didn't happen, I had to improvise another present, later it showed as delivered on the 24th, that never happened. When I did the claim, the answer was "Once an order has been dispatched from our warehouse, it is in the hands of the shipping company to safely deliver the shipment. We recommend contacting your local police department if you believe that your package has been stolen as White Fox Boutique is not liable for lost/stolen packages."
After several email back and forth I had no help at all. They didn't send the products and I didn't get a refund. TOTAL SCAM!

My wife bought a shirt for our daughter from this corrupt business. The shirt had a large clean slice on the sleeve like it was the top shirt in a box that was opened with a box cutter and they cut too deep and sluced the shirt. The shirt came this way and they will not refund us our money. My wife sent several emails back and forth with customer service with photos of the slice and they refuse to do the honorable thing and offer a refund for a junk piece of clothing that cant be repaired or worn. The only thing its good for is a shop rag to check my oil with. DO NOT BY FROM THIS UNTRUSTWORTY COMPANY. THEY HAVE NO MORALS.

Absolutely terrible product and customer service. I can't believe they've created a hoodie that is hand wash only for a start. Even after hand wash at 30 degs, inside out, the font still bubbled and peeled off. Complete waste of money. I have no idea how their products sell so well and can only assume those with font still in tact after washing are counterfeit. When the counterfeit products are better quality than the genuine you know something is off! 😂🤦Please save your money!

BUYER BEWARE! I purchased several pairs of clothes (hoodies, jeans) for my daughter at Christmas. 3 of the 7 items did not fit so I had to return. The return process via the app was very buggy and did not work so I had to email. This was on 12/26. On 1/6 I received an email apologizing for the delay and asking me to re-explain everything I had already sent 2 emails about. I did. And still have not received any return communication. I'm now stuck with clothes that do not fit. Very poor customer service and experience. Avoid if you can. I imagine they will eventually lose enough US business because of how poor they treat customers.

I ordered a couple of items for my daughter for Christmas and I was never made aware that I couldn't return any of the items. I've sent multiple emails and nobody has gotten back to me. If this is the way they do business, it's pretty sloppy. No wonder they have a 2.5 star review. Unbelievable. I will never order anything from this company.

Order 28th November, 3 items missing from my order. Status changed to refunded for the items but received no refund. Emails and messages go unanswered for weeks. Finally a reply saying it's resolved but refers to a completely different order! So nearly 2 months later still out of pocket for Christmas gifts that never arrived! No customer service to speak to. Spent hours on this. Why are they still allowed to trade with literally thousands of complaints?

I have emailed
Numerous times
No response. Do not buy from this company it is a scam.purchased and paid for a sweater never received it they do not even no where it is. Will
Not refund it ether

Do not buy from White Fox! Material is garbage!
I ordered a size small White Fox hoodie and matching sweatpants for my daughter. When she received it, she was super excited even though it was far bigger than ridiculously big on her.She wore it one time. I washed it by itself on the delicate cycle, then I hung it up to dry. The material fell apart in my hands! The washer was filled with pieces of black material. The outfit was absolutely ruined! Again, I washed it on the delicate cycle,cold water, and hung to dry! The material is absolute garbage. It cannot be worn again. I have emailed White Fox 3 times. The first time they apologized and told me this was certainly not up to their standards. They asked for more photos. I have sent multiple clear photos, a copy of my receipt ( over $100) along with the customer order on it. The only message I received after that was to ask for more photos and asking if that was the correct order number. I replied yes, along with my order number and more photos again. I told them the material was like SHEIN and Temu. If I wanted to order from them, I would have. I have asked them for a phone number, I've asked for a refund…. NOTHING! They do not respond. It is the WORST customer service that I've ever seen. The material is absolute garbage and no matter what, they will not respond.I cannot stress this warning enough… DO NOT BUT FROM WHITE FOX, unless you just want to wear it once and burn about $120 I would love to give these THIEVES A NEGATIVE FOUR STARS but, that's not an option.

Never again, poor on every level. Can't be bothered with customers,.don't respond or refund. It's been almost a month of asking, email, using chat and nothing!

DO NOT ORDER FROM HERE. SCAM. FRAUDULENT COMPANY IN VIOLATION WITH ACCREDITED BUSINESS PROGRAMS. Would give ZERO starts, if a possibility. My daughter ordered from here in December and we never received a product. Tracking shows it was returned to sender, although the address used is my actual address. This scam company is refusing to issue my daughter a refund when a product was never received and to no fault of our own. They state they will issue store credit when they get the product back. It's been over 2 months since ordered and over 6 weeks since lost shipping. If we were returning the product and issued store credit, fine, that would be one thing. Not the case here! WE NEVER RECEIVED A PRODUCT and are not making a return. Please do not do business with this unethical "company."

I have NEVER dealt with a company with such poor customer service. All I wanted was to exchange or get store credit for a few items that were the wrong size that I purchased for my granddaughter for Christmas. They DO NOT reply to emails; except for automated replies that say they have received my message & will get back with me - they never do. Oh, the automated replies also say don't send additional messages because I will lose my place in the queue. And no phone number to try that route. It's now February 11,2025 & I began my attempt on Dec 27,2024. Definitely long enough for the issue to be resolved. I will be giving the items to charity & purchasing something else for my granddaughter. I am not the type of person to get online & register complaints, but their service is nonexistent & I felt I just had to share in the hopes of saving someone else frustration & money. Bottom line: If you have any problems with merchandise from White Fox, you won't get your money refunded. I do not recommend White Fox.

I ordered a ton of products from them for my daughter for Christmas because it was all she wanted. I ordered everything on black Friday and the website said guaranteed Christmas delivery. Not only did her order not come in until after Christmas, effectively ruining her Christmas morning, but the tracking didn't tell me it would be late until December 23rd leaving me no time to make other arrangements! Of course, I have reached out to them several times and only get an automated response saying they got my email and would get back to me. What a joke, don't trust them!

I ordered a hoodie for my grand daughter in mid November for Christmas. It never arrived and it is near impossible to get them to respond to my emails. After three attempts I gave up. They should not be in business!

Ordered almost a month ago. Items never left Australia. No refunds. No remedy to the situation. They are giving me the run around and lying about when it will ship out. It feels like a big scam. Please don't support a company that treats people this way and steals their money. Then they post their vacations all over social media. They get rich off screwing people over.

I have NEVER dealt with a company that has such absolute abysmal customer service. When I realized it had been 3 weeks since I ordered (and was charged) and I still hadn't gotten my package, I went through my emails to try and find my order info. I realized I never even received a confirmation email, an order number, tracking number, nothing. They don't respond to emails, went to social media to try and find a way to contact them, and there I found thousands of people with the same, if not worse, problems. To not even issue an apology to these people is inexcusable. You can't just take people's money and then ghost them. Please, if you're considering ordering from them, give your business to a company that actually appreciates their customers instead.

I ordered a hoodie for my niece 4 weeks ago. When I purchased the item it said shipped within 5-9 days and that I would get an email. No email. SO I have emailed them multiple times and received no response. This item was paid for and expected by Christmas.