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Absolutely horrible experience. Ordered on 25th November, order when through online, no order confirmation or email or order number given. Basically untraceable apart from the money leaving my bank. Tried emailing and no response. My daughter wrote on socials and they want her to write my private information public on that instead of reply to emails. I'm flabbergasted at how people say this company is so reputable. Customer service is non existent unless they think their followers will think twice about ordering so they sweet talk on social media but ignore private talk. No number to call, no refunds allowed. No anything. My next step is reporting fraudulent transaction to my bank as this has went on long enough. Only proof of purchase I have is my bank transaction. Never has any other company did that
Tip for consumers:
Don’t expect any customer service at all. It’s a shambles of a company! Clearly too big for their boots and trying to be bigger than they can cope with which actually makes them smaller than they should be.
Products used:
Not had the order. Not even had a receipt but took my money quickly!!
L M.'s review of White Fox earned 8 Very Helpful votes
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