Size chart is completely incorrect and sizes were far too big. Rather than pay for return of well over sized hoodie and chart in size guide, I ordered size down which was still too big.
Sent bellow complaint: Re: Order #AUS4******. I ordered according to your size chart for my wife but the medium track pants and hoodie are ridiculously too big. I need to get a smaller size, however do not feel I should pay the postage as the size chart is not accurate. Please explain how I can get a size smaller without having to pay the postage costs

Got the below reply:
As different designers and suppliers construct our garments, we are unable to provide specific measurements for all items. For reference for each particular product, we have noted the size of the model the size she is wearing and whether the item is true to size or oversized.

Kindly note that returns will not be accepted as faulty for irregularities with the sizing guide, as we have made it clear that this is a guide only.

(The size guide reflects body measurements, not the measurements of the actual garments).

Feel free to reach out if you have any other questions about our returns procedures!

I said this was unacceptable and got no reply.

This company is a rip off and should accurately reflect correct sized as I have oepederd 2 hoodies, shorts, t shirt and track pants and only the tshirt up is close to size guides. Now over $400 out of pocket and my daughters and wives birthday presents have been ruined by this company

I recently had an incredibly disappointing experience with White Fox Company, and I strongly advise others to avoid doing business with this organization. The level of customer service I encountered was nothing short of appalling.

Firstly, I received the wrong items in my order. Mistakes happen, but what followed was completely unacceptable. When I reached out to their customer service to rectify the situation, I was met with unhelpful and dismissive responses. Despite providing all the necessary information and proof, they outright refused to issue a 100% refund for their mistake.

Instead of taking responsibility and resolving the issue professionally, they insisted on offering partial refunds or store credits, which were of no use to me. The entire process was frustrating and time-consuming, leaving me feeling undervalued as a customer.

White Fox Company's handling of this situation demonstrates a clear lack of respect and concern for their customers. Save yourself the headache and take your business elsewhere. This company does not deserve your trust or your money.

I ordered a sweatshirt for my niece not realizing my wife had already done so too. I emailed them the same day and got an auto reply it may take 3 days to get a response. I got a response right after an alert that it shipped three days later. They were then able to email back and forth saying they will not help me. They stink.

Ordered sweats for granddaughter Dec 8 with 2-7 day express shipping. Order won't be delivered until after Xmas. They obviously cannot fulfill their orders in a timely manner as stated by other reviewers. Also, no returns…only store credit. I'll NEVER order from this ill run company again.

I'm continuously impressed with White Fox Boutique. I've ordered so many items from them, and each time I've been completely satisfied with the quality and fit. The quality of their clothes is amazing, especially for the price point. They're constantly offering great discounts for their clothing which makes things more affordable. I also have been so happy with their customer service team. They always respond quickly, are extremely kind, and help me find the correct size or answer restock questions. The only reason I'm giving 4/5 stars is that I do wish their returns process was better. As a customer from the United States, it's expensive to return any items to their base in Australia, and White Fox does not cover the cost. I hope that their returns process can be more seamless in the future! Otherwise, I would recommend this brand to anyone looking for cute, fashion forward, quality clothing for their wardrobe!

Although the products look great the process time for dispatch is horrendous and nothing like stated on their website. Despite placing my order almost 4 weeks ago it has still not been dispatched, yet I get emails every other day advertising more sales, discounts etc Please stop marketing more offers when you can't deliver on those you have promised already! I had an email to say one of my products is out of stock and has now been refunded, I am wondering if I will ever receive the other. It was a Christmas gift, ordered in November and has zero chance of getting here on time. Emails to customer service take days to answer. I would never use this company again.

I acquired a swimsuit a few months ago, used it during my summer holidays and my experience has been more positive than ever. The website is very easy to use for purchases, timely shipping, great prices, great choice and quality of clothing products, accessories, swimwear!

Placed order early March 2024. Received the items early April. Took a month, but okay. I get the items and the sweatpants are such horrendous quality - see attached pictures of the fabric on crotch area. I wore them once until I realized the issue. The pants are basically see-through and I emailed them about the problem. They asked for more pictures, and we were going back and forth for a week. After a week, they said alright please submit a refund request. Okay sure, I go to submit a refund request to see that I could no longer request a refund as that expired 5 days earlier - WHY didn't they tell me submit a refund request when I initially contacted them about a problem? This was intentional. It took a month to receive the products and after receiving I had FIVE days to submit a request for refund. Now they are not responding at all

Appalling behaviour from a company that calls themself professional! See attached photos … will never buy from them again!

Dresses were ripped, not nearly as close to what they were seen as on the photo. They refused to give me a refund to my original payment method and only offered 'gift card' why would I do that just to receive more sh*t quality clothes and even WORSE customer service!

When I asked for it to be taken to higher management my email was ignored. Not to mention almost 2 weeks to reply to my initial email!

Don't bother wasting you money or time!

Order a bridal shower dress 2 months before my event, two weeks before the month of my event I email them asking for and update on the shipping as it would not updated me. Their answer? Sorry don't actually have this dress anymore we forgot to remove it from our site… it's still up and for sale now… so I emailed them asking to speak to someone… months later still no response because they are a scam

I had ordered some clothes that I was planning on wearing to the Taylor Swift concert but didn't double check my shipping option before I paid. I quickly emailed their customer service to see if they could help me and Melissa was able to change it and my clothes are expected in the next couple of days with more than enough time before the concert! I am just so grateful she is such a lifesaver and so sweet. I cannot tell you how much I appreciate her. I have never ordered from this company before so they didn't owe me anything but now I have so much respect for them and will definitely choose to shop there first from now on!

I have ordered off of White Fox Boutique's website for the third time now. I have purchased products ranging from bathing suits, to tops, bottoms, and accessories such as hats and belts. None of the items I have received we're damaged, sized wrong, or anything shy of my expectations based on their photos and descriptions on the website. A wonderful place to buy from for excellent quality, fast shipping, and true to size, stylish outfits meant to stand out. Not to mention they also frequently release deals for price reductions!

I ordered on thanksgiving night and am still waiting for my order. Why offer Black Friday sales if you know you're not going to get items to your customers in time for Christmas a month later. I also tried ordering with the coupon code which for some reason did not take tried to cancel order they said nothing they can do I got a store credit. I had reentered the information a minute later and the coupon took that time but they still would not honor the cancellation. Website always sold out so it is impossible to even use that credit. I doubt I will get this in 3 days for Christmas and there is no excuse for a in stock item to take over 4 weeks to deliver.

Recently ordered from white fox for the first time and I am not satisfied. I purchased the blue tie-dye fall in line bike shorts for $50+ and the fabric felt like something you could buy off shein for $10 (should have done that). In addition to that, they are see-through when squatting and the main purpose for these shorts is to work out, they're "active shorts". On top of that, to return it costs $20, which amounts to $70+ wasted. Not buying from here again.

The clothes are cute! My items take about about a week to deliver to South Carolina when I use express shipping which is understandable considering they are from Australia. I think it is good to mention to size down when buying their oversized sweaters if you don't want it to be huge. I would love to see some more knitted sweaters and embroidered sweatshirts in the future. Overall, White Fox Boutique is one of my favorite clothing stores to shop at.

These clothes are made with high quality materials and production. I have been shopping on here for a while now and had not 1 issue with the many clothes I have brought. Delivery is impeccable with everything arriving within a couple days.

I could literally buy everything on this sight but instead I scroll through for hours adding everything I want then having to narrow it down to a realistic purchase... legit White Fox will have you buying bikinis in winter and jumpers in summer

White Fox has an easy to use website. I love that I can see the cart pop up with each item I add. The pop up gives me the option to checkout from there or keep shopping.

The websites quality matches the clothes. All together it is easy to use. All the options you need are at the top so you never feel lost.

Can't say enough how much I enjoyed my experience.

Oh, and the checkout process was quick and easy. They remembered all of my information and I didn't have to spend time re-entering my info. Such a Time saver!

Their size guide is completely off. All customer service had to say is that it's a general guide. The dress would fit a 10 year old. It was half the size of the measurements per the size guide. Now I have to return the dress for a credit and pay for return shipping from Canada. NEVER AGAIN.

Took my money, never shipped my order. No way to reach a customer service rep. Please don't fall into this trap - they are not legit, save your money!
UPDATE - I received my order well over a week after Christmas, too late for gifting as planned. Quality of product is meh. Customer service is horrendous. I stand behind my original review. Shop elsewhere where they care about you as a customer and are not just trying to get as much money as possible while sacrificing quality & service.

Terrible experience all the way around. White fox boutique ignored my email I sent about my order. They specifically stated they would get back to me about my email in 2 to 4 days. They never did. Also, I paid extra for express shipping I did not get my clothing in time. Even though this is a problem on their end, they will still not respond, their return policy stands as store credit only. I just want my money back. I am trying to figure out why all the good reviews for a white fox boutique. I believe the reviews to be fake. So if you want to have poor customer service, long shipping times, no way to get your money back and mediocre quality clothing at best, I totally recommend you buy with this company. As for me, I will never shop with them again after this first experience.