Terrible customer service. I've been waiting for a response about an exchange since December 21st, and nearly two months later, there's still no progress. I understand the Christmas period might have caused some delays, but this issue started well before then—it's ridiculous! I've used their "Contact Us" form on their website four times with no reply. Also, a heads-up: their sizing is way off—their small size is massive!

White Fox Boutique is a total scam! The sizes are completely wrong. I ordered an XS, and it looked like an XL! I had no choice but to return it, and guess what? They deducted $20 from my refund for return shipping. Absolutely ridiculous. Never shopping here again

White Fox Boutique is a scam. They failed to disclose customs fees during purchase, and when the shipment was returned due to unpaid duties, I never received my order. The customs fees were more than the cost of the order itself, and when I contacted customer service, they offered store credit instead of a refund. This lack of transparency and poor customer service is unacceptable. Do not shop here!

My daughter is distraught after using her Christmas money to buy from this business. She spent £39 on two items and only one was received in her parcel. The company took 30 days to respond and came back saying their stock take was in balance so no item was unaccounted for so no refund would be issued. I have helped her email asking again, I will update on the outcome, but I would be cautious using a business with such terrible customer service. If you have a similar problem, get your bank to issue a chargeback.