Not only does this site prove great quality purchase after purchase, but they are also stepping up their game recently with a "Wedding Guest" attire tab. They have mapped out exactly what dresses to wear for outside or inside weddings, all without upstaging the bride. I have shopped from Lulu's many times in the past, and also rely on them for a new spring or summer wardrobe, but with the first wedding I've ever attending coming up in October, I was thrilled to find that Lulu's exceeded my expectations yet again.

I ordered a dress for an event and was sent not only the wrong dress but the wrong size. I've been ordering from Lulu's for years and unfortunately this isn't the first time this has happened. I was happy enough with the look of the replacement dress, but it's two sizes too big and will need to be taken in. There is no time for a return because I fly out Wednesday and the correct dress (if they even send the correct dress, I really don't trust their warehouse at all at this point) isn't due to arrive until Tuesday. I can't wait until Tuesday to find out if the dress arrives or not as I need to make alterations to the dress I have. I was happy with the customer service in that she did try to work with me and give me options, but I feel like in a case like this where I'm going to have to go spend more money because of the company's mistake they could at least offer some store credit or something as an apology.

Honestly, I'm very upset with my purchase. My dress was expensive and is cheap and pretty ugly. Duties are extremely high for Canada, so I highly recommend you don't order from here if you want to pay $75 on top of your order.

Extra charges!
I ordered 7 outfits on lulus.com. The total was 375.00 US dollars. Converting to Canadian is never fun but I was excited for my purchases. I was SHOCKED when I went to pick up my order from the post office that I had to pay an additional 135.00 to receive my package. This is extravagant. I order online often from other sites and have never encountered anything like this. Extortion. I will NOT be ordering from this company again... and if you are from Canada or anywhere outside of the USA I would seriously reconsider your purchase. The savings do not equate.

I was very excited to order from here after my friends' recommendation. I had two events 6 and 8 weeks out, so I ordered 3 dresses and express shipping to be safe. After a month the package never came. When I contacted lulus they took a week to investigate and then told me my package was lost. They said that I should shop somewhere else because they couldn't guarantee anything would arrive on time. Why would you offer different shipping methods then? I really wanted to try these dresses but they talked me into a refund. I was hoping they would offer better solutions. Incredibly disappointed. Will not be shopping here again and neither will my friends.

I have made numerous purchases, mostly shoes and dresses, from Lulu's over the years and have had a consistently good experience with them. They have very cute styles, their prices tend to be exceptionally good, and every order I've ever placed has shipped within a day, sometimes even the same day I placed it. I've only ever needed to make one return, and the process was easy and my refund was applied quite quickly after they received the return.

This is my new fav store to shop at. I love everything I have ordered from this site. Customer service is wonderful and helpful. They don't get upset when you try to return something, like other places do (Yandy). They provide return shipping labels, so returning is easy! The quality of the clothes is good. I'm very petite, and the xs size fits me perfectly. They also send me 15% off after every order. If I had to say one bad thing about the store, is that some items are overpriced. I still love it though. I'm waiting on 2 orders right now. I love LULUS!

I have zero negative things to say about Lulu's online store. And frankly, I'm very appalled by all the recent negative feedback. I have been shopping at the site for only 6 months and have made over ten successful transactions, but most importantly have been more than pleased with my purchases! They're the whole package; up to date fashion, great deals, and above average customer service! I will recommend this company to any chic gals!

Just be aware, that you need to pay a huge duty/tax. I ordered dresses for $180 CAD and paid an additional $77 CAD in duties. Dresses are made in China and are of medium quality: better than Shein, but worse than H&M or Le Chateau. I will not be ordering again. Customer service was nice, and dresses arrived in 10 days.