Lulu's not only had great clothes for any occasion but they have awesome customer service. I'm not very tech savvy and I didn't see that the shipping notification came in a different inbox. I emailed them asking if there was something wrong with the order and they kindly explained to me that it had been shipped and had even given me the tracking number. They also emailed me back right away. I will definitely be continuing to shop at Lulus and spreading the word about their adorable clothing!

I actually received my order in a timely fashion however the size they put in the shipment was NOT the size I ordered. My email receipt and packing slip had the accurate size on them but what I got was not it. Ok, mistake no big deal. However, I have been trying to contact them for 3 days via email, phone calls, and live text on their website with ZERO response or follow up at all. I will be refusing payment and never ordering from them again.

I made the mistake of trusting this company.

I ordered a pair of black flats 3 months ago during winter and only tested the size but did not put it to wear immediately (since it's the winter and the outside is too cold for flats). I took them out recently and to my surprise after just a couple of wears the side has completely came apart and the bottoms of the shoes were worn very quickly.

I contacted their customer service and they refused to do anything. I attempted to review this item to warn future customers but could not even find this item anymore as their products seem to come and go quickly and there is no way to provide feedback what-so-ever.

I procrastinated buying a bridesmaid dress, and to my dismay I received it with a stain on the front. To be clear, the stain was likely from the place it was packed, not from wear. I contacted customer service asking them to be reimbursed for dry cleaning fees and they were more than happy to oblige $30 back on my $110 dress-impressive!). They also gave me 15% off my next purchase. All of the bridesmaids in the wedding party have ordered with lulus and we have all had fantastic experiences with customer service (someone was shipped shoes instead of a dress, oops). The way the one star reviews are worded lead me to believe that the reimbursement or promotions offered as reparation are less to those who do not approach these situations in a calm and open manner. Don't bite the hand that feeds.

Awful company. Paid over 200 dollars for my order. Its 44 days later and still no sign. All their customer service did was send me a tracking number, didn't even bother to check the tracking information themselves. Clearly shows no update to the tracking history since 3 days after I placed the order. Rang my local post office and they confirmed that its up to Lulus to check this out as they also have no further tracking information. Ive asked for a refund - no response from them. First and last time I will ever order from this company again.

Have ordered from LuLu's many times. I recently placed an order and they shipped me the wrong size. I understand that errors can sometimes be made and although unfortunate, I was refunded the amount for the dress, plus shipping and was also given a $15 credit! Very happy with the employee at Lulus who helped me resolve this issue and listened to my frustrations. Customer service is everything. I will continue to shop at LuLu's now that I know that this is how issues are dealt with.

I ordered a dress and it fit well and looked very nice, but after wearing it once it had ripped at nearly all the seams (and not because it was too small). I called to see if something could be done about this, because I feel like a dress should last more than just one wear. The woman who helped me was very nice and extremely helpful and shipped me a new dressed and gave me a label to send back my defective dress. Definitely the best customer service experience that I've ever had.

I bought a dress from lulus 6 weeks ago. L I tried it on briefly and it fit so put I put it in my closet, unworn with tags left on. I just pulled it out as I'm trying to pack for my upcoming cruise and noticed that the sides are longer than the back. It's an asymmetrical dress, but the back should be the longest part. The sewing is sloppy. It seems like a defect. I went online to try and initiate a return, and it would not allow me to do so. I hate to spend this much money on what feels like a defective item! 30 days is such a short time to use as a hard deadline for returns. I expect better quality in a dress at this price point!