Heather m.

I procrastinated buying a bridesmaid dress, and to my dismay I received it with a stain on the front. To be clear, the stain was likely from the place it was packed, not from wear. I contacted customer service asking them to be reimbursed for dry cleaning fees and they were more than happy to oblige $30 back on my $110 dress-impressive!). They also gave me 15% off my next purchase. All of the bridesmaids in the wedding party have ordered with lulus and we have all had fantastic experiences with customer service (someone was shipped shoes instead of a dress, oops). The way the one star reviews are worded lead me to believe that the reimbursement or promotions offered as reparation are less to those who do not approach these situations in a calm and open manner. Don't bite the hand that feeds.