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Nicole P.

Contributor Level

Total Points
81

1 Review by Nicole

  • Lulus

9/29/21

Honestly, I'm very upset with my purchase. My dress was expensive and is cheap and pretty ugly. Duties are extremely high for Canada, so I highly recommend you don't order from here if you want to pay $75 on top of your order.

Shipping
Returns
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Tiffany S. – Lulus Rep

Hi, Nicole! We’re truly sorry to hear of your disappointment in the dress you received and that your purchase ended up costing more than expected.

Duties and taxes are imposed by your country's government because you are importing items. They are not related to Lulus.com, so we cannot predict their cost or control how you are charged. We also have a disclaimer at checkout to give our international customers a heads up that customs fees may apply, as we never want these fees to come as a surprise!

If you have any concerns about the amount you paid for customs fees we suggest contacting your respective Customs Department directly. As they calculate and collect these fees, they should be able to provide further insight.

If there is anything we can help with from here, please do let our Customer Care team know and we would be happy to do what we can.

Best, xo

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