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George C.

Contributor Level

Total Points
92

1 Review by George

  • Lulus

12/9/21

I bought 5 items, wasted $150+ and could not get a refund on any! Cannot reach customer service on chat, text, or phone call - all robots that don't connect you. Call literally hangs up after a minute of wait time. They stop you from responding on the chat by blocking your area to type. They charge your phone carrier a fee to text.
All items came super cheap - shoes looked like they had glue coming out all seems. Ordered a small dress, it was XL with a S label sewed in.
Will never purchase again. Terrible experience.

Tip for consumers:
Dont

Products used:
None

Service
Value
Shipping
Returns
Quality
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Tiffany S. – Lulus Rep

Hi, George! Thank you for taking the time to leave your review. We are so sorry to hear of your trouble getting in touch with our team. This does not sound like a typical Lulus experience at all. If you could please provide your Lulus order number, we would love to personally reach out to ensure you are taken care of right away! We hope to hear from you soon. Xo

George Has Earned 12 Votes

George C.'s review of Lulus earned 12 Very Helpful votes

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