I'm just getting more and more frustrated with MyHeritage. I mailed in my DNA samples at the same time as my friend. I literally took BOTH envelopes to the post office TOGETHER on the SAME DAY. They both arrived at MyHeritage on May 22,2018, an hour apart, according to the tracking numbers. My friend received an email from MyHeritage the SAME day, saying his DNA had been received. Two days later, mine still hadn't been checked in.
I called and the rep was polite, but he said the packages are scanned in by hand, and that it could take up to two weeks to get checked in! I was worried that mine had gotten lost. Luckily, I got an email an hour or two later saying my package had been checked in.
A few days later, my friend got an email that MyHeritage was working on his DNA, and a video of the lab. I didn't get the same email until June 1st.
On June 3,2018, my friend got an email that his DNA results were ready. I'm still waiting for mine, four days later. It says my results should be in June 14th-21st. But that's just an estimate, not a guarantee. There are 4 stages, starting with extraction. Mine has said they are extracting my DNA since June 1st. I wish they had better communication. I'm starting to worry there's something wrong with my samples.
The whole reason I did a DNA test is because my family lied to me about who my biological father is. I have no way of knowing that the other person they claim is my father truly is(he's dead). Supposedly my real biological father was Italian, so I'm waiting to see if my results will show that. Also, I'm hoping that someone else on my father's side of the family has taken a DNA test with MyHeritage.
I don't understand why two samples received the same day would receive such different levels of processing. It's like a lottery system whose DNA gets worked on.
Dear Sarah,
I'm sorry to read your low star review and I do sympathize with your long wait time.
Your DNA kit tracking is indeed something to be concerned about and therefore I will do my best to help.
I'd like to clarify that MyHeritage does not 'promise' any time frame of when the results will be processed but we do give an 'estimation' of about 4 weeks but in some cases, it may take longer.
DNA research is a very popular trend at the moment and at times we may have a backlog of kits that have arrived at our lab but are waiting to be scanned. Each kit that is sent to us is processed carefully to ensure you and our DNA community get the most accurate results.
Please keep in mind that with DNA testing in general, some samples may need further analysis while others may be easier to read. So there may be scenarios where some kits get processed faster than others. There are various reasons why this happens and to my knowledge, extra time is taken into account if, for example, the lab finds biological variability or a low concentration of saliva in the sample.
Nonetheless, your concern is my top priority and I would like to personally track your results to give you more precise assistance.
In order to do so, I must verify your registered MyHeritage account.
Therefore, please e-mail me personally at rafael.vipsupport@myheritage.com so I may assist you with this as soon as possible.
I'll be looking for your e-mail.
Sincerely
Rafael
MyHeritage