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Started out as a loyal customer - NO MORE! I don't know who the incompetent people running this place are, but this is RIDICULOUS! Do NOT count on Lulu's to get your return right when you send something back. I returned a pair of leather sandals. Instead of crediting me the $138.00 I paid for them, they credited me $12 for the cheap, plastic pair they would not let me return (and I wanted to - ugh!). Then they argued with me and told me I was too stupid to know which sandals I returned. Then they gave me store credit (store credit? Really? So I can have the pleasure of a repeat experience with you?) for a partial amount instead of the FULL refund, because THEY screwed up! This loyal customer is GONE!
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Candie C.'s review of Lulus earned 8 Very Helpful votes
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Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid...
Hello Candice,
Thank you so much for taking the time to reach out and leave this review. We hope that we can learn from this experience and improve your outlook on us. I do see that we have refunded this item back to your original form of payment. We are very sorry for the less than perfect customer care you received and for any mistakes that we made on our end.
I have a supervisor reaching out to you as soon as possible to discuss this order, review and resolutions for you.
We hope that we can turn this experience around for you. Please let me know if there is anything else that we can assist you with!