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I ordered express shipping for my wedding shower and the box never showed up. I was devastated, so I contacted them for a refund. They basically said I have to start an investigation with UPS which could take 8 days then they would consider a refund. What I ordered was not super cheap so it was really challenging to figure out a back up plan. I ended up having to where the same dress I wore to my engagement party. Here I am 15 days later with no refund. I do NOT recommend, I will not shop here ever again.
Tip for consumers:
Don't.
Products used:
Never got them
Samantha L.'s review of Lulus earned 5 Very Helpful votes
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Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid...
Hi Samantha!
Thank you for your review. We are so sorry to hear of your disappointment in this claims process. Shipping carriers are liable for lost packages and we do have steps in place to hold them accountable. We've reached out personally via voicemail and email to ensure you're taken care of with an immediate resolution.
We hope to get in touch soon!