Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 8th among Custom Jewelry sites.
Now is 9. 09. 21 and i still waiting my orders!
Packages aren't move from 2. 09. 21 (the first one), 3. 08. 21 (the second one) and Jeulia asks to wait, yes, one more time waiting, waiting, waiting and Jeulia doesn't try to check why packages still in China?! I am waiting from 2. 08. 21 and I don't know how long I will wait my packages from Jeulia!
Jeulia the company is lying about the delivery. Today the company informing me that my parcels have already been delivered to the post office.
I was surprised because all the parcel tracking systems show that the parcels have not yet arrived to Russia. I went to the post office, of course the parcels did not arrive. Sp the company is deceiving me!
I have been writing to them for a week that the status of the parcels is not updated. I asked to start a search, but they answered me, wait. Sp today they answered that the parcels were delivered but it turned out to be a lie. The company is not ashamed to blatantly lie to the buyer. The company has been lying to me for more than a month, at first they could not make an order for a long time, then they lied about sending the order, then they mixed up the tracking number, now they are lying about the delivered order. Please do not trust this company, especially if you are from Russia!
02. 08. 21 I ordered 2 rings. Now is 27. 08. 21! And I even don't now where is my order because track number is not available in any system! Jeulia asks to wait and to understand from 2. 08. 21 and not refund my money!
Horrible horrible company!
My fiancé brought me a wedding set ring and it started to turn he spent more than a hundred dollars for it I would not recommend anyone to buy from this website
I ordered a ring back in May and have never received the ring nor have I ever gotten a response back from the numerous emails that I have sent questioning where my ring is, I will never order from this company ever again... It's a scam...
Hi, thanks for all the messages. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try the best to provide you a satisfactory solution. Thank you for your understanding.
Quality jewellery really pleased with whole process dealing with Jeulia from purchase to delivery. Jewellery is as beautiful as on website
I love my jewelry that I have from you waiting on another one to arrive Jeulia is great! I will be ordering more
This is my second purchase from Jeulia. I love both of the rings that I purchased. Beautifully packaged and great quality and shipping is fast. I will definitely keep ordering from them.
I purchased my ring 4 years ago, and I have put it threw some hard times I have worked on cars, had a job changing oil to working in a warehouse, it has banged on every type of metal from stainless to iron, been caught on shelves, thrown across the room, and still no stones have fallen out it hasn't bent, needs to be cleaned to be shinny again but other than that it's still amazing.
I found the PERFECT wedding ring on Jeulia. It arrived quickly. Within DAYS! Upon opening the box it was even more beautiful than the picture. Absolutely perfect. Great customer service and amazing products. I highly recommend.
I got a beautiful ring at Christmas. Looked amazing. Within months had started to discolour and now 6 months later its so bad! Real silver does not do this! Even the 'gold tone' on the top has come off and discoloured. I would not get anything from jeulia again!
Hi, thanks for all the messages. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try the best to provide you a satisfactory solution. Thank you for your understanding.
So Happy with my Purchase, my order arrived in a very good time and is absolutely beautiful. I would 100% order from here again and would highly recommend them. Customer services was really good to so all round a a fantastic experience thank you
This was NOT an easy return. I purchase $530.45 worth of Jewelry on 1/3/3021. It took at least 3 weeks to get the jewelry. The piece were clean and nice but I felt they just weren't brilliant enough for the money I paid so I wanted yo send most pieces back. After emailing back and forth for about 3 weeks, I began getting frustrated because they kept asking the same question over and over. "Do you want to refund instead of sending back?" Even after I said no…. They still kept on and on about a refund. They finally asked for pictures. I sent them. They finally replied after a while after I emailed them and send me an address to ship back. I do not agree with the refund (they underpaid me my refund $191.23 and I do not recall reading a 35% restocking fees for returns…. But who knows…. It might have been in tiny print somewhere). I even asked fir a phone number to sort all this out with someone, and a phone number was never given to me. I do have the emails as well, if you want proof. I saved them. Seems weird that when asking fir refund, they just kept repeating themselves and then once I retuned the jewelry (I sent back in February, I believe) it still took them forever to refund me. I purchased these items at a discount and when I asked for a breakdown of what I paid fir each item, it took them at least 1 month after several times asking to answer me. Also, If I did not keep sending emails they would never have sent the refund. At the minimum, you would think they would send the refund when they received the product. They did not refund me until I emailed them several times. My refund finally came (after so much hassle) on 6/7. I am not the type of person to give a bad review. I purchase most everything online. It's a shame there are companies out there like this. And all I have to say is, I will never purchase from them again. And I hope the people never make the mistake I did.
Hi, thanks for all the messages. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try the best to provide you a satisfactory solution. Thank you for your understanding.
I ordered a ring from them on May 5 and paid for expedited shipping. Never received the ring. I filed with PayPal for a refund of the expedited shipping charge ($20.00), which I received; however, because I never received the ring, I want a refund of the $127.00 I paid for that. Here it is July 8, and still no ring. Trying to talk to them is futile. They play dumb like they don't know what you're talking about. I tried to go through PayPal for that refund, but once I received the shipping refund, I couldn't file for anything else. I'm out that money and no ring.
Hi Kathy, thanks for all the messages. We have already applied the refund of the rest amount for you. It will be issued within 1-3 working days.
If you paid by PayPal express, the refund will be immediately returned to your account once the refund is proceed. If you paid by credit card, while it may take up to 30 days for the money to go back to your original payment account, depending on the bank, please kindly check later. Any questions, please let us know through service@jeulia.com. Thanks.
I ordered a ring that was too small and sent it back to be resized, Jeulia took such great care of me. Got the ring I needed and it's beautiful! Can't wait to order more from them!
I bought 3 rings from them and the one the ruby fell out and the diamond is so scratched not like a real diamond also got custom ring made in gold and its all tarnished and silver all over it! Asked for money back and they wouldn't Give it back
Hi, thanks for all the messages. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try the best to provide you a satisfactory solution. Thank you for your understanding.
I got a wedding band from here and within a week the paint rubbed off. Looks like a marble piece of metal mow. The insets aren't visable now easily. They will repair it but I have to pay shipping and handling for a "repair" that will probably do no good at all unless they use a anodizing method. The return policy starts when they ship it so you get maybe 2 weeks before you can get a refund. Ridiculous
I won't buy from them again!
I would submit pictures but not will not load
Hi. We’re truly sorry you’ve had a poor experience with our product. We have an extremely rigorous quality control process but sometimes a few defective products may sometimes fall through the cracks. We offer 30 Days Return & Exchange Policy https://www.jeulia.com/30-day-return-policy.html and One Year Warranty Policy https://www.jeulia.com/one-year-warranty.html. Please contact us at service@jeulia.com for help. Normally, the refund will be issued once we receive the original order, thank you.
Thank you so much for exchanging my wedding ring. This one fits perfectly. And receiving plenty Admirers. Thanks again Jane warner.
Very happy with my Starry Night ring. However... one of the Starry Night earrings had a defective clasp. I messaged them about a return. They rejected it, requiring a video of the problem. Why would I want to return ONE earring unless it was defective? I admit, I've ordered a second pair to be able to wear the earrings and ring set, but once that arrives — hopefully in wearable condition — never again.
Hi Eileen, thanks for all the messages. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try the best to provide you a satisfactory solution. Thank you for your understanding.
Extremely cheap items. They literally look like the rings from the quarter machines. They also rip you off for shipping costs both theirs and yours so you'll end up negative $30 when you want to return. DO NOT PURCHASE. Go to the BBB and you'll see all the people they have scammed.
Hi, thanks for all the messages. Firstly we should say sorry that our product did not meet your expectation. We have an extremely rigorous quality control process, but the rings in person may have some differences from the picture because we usually show closer details through pictures. Even though, we have introduced the product descriptions including its stone and setting details on the product page. For the shipping fee, we do mention it in our return policy (https://www.jeulia.com/30-day-return-policy.html). And we marked the related content in red as: The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost. Your kind understanding will be appreciated.
And you paid USD9.9 for standard shipping, so we deducted USD9.9, but not USD30. Any questions, please feel free to contact us via service@jeulia.com. Thanks.
I got my ring at noon today, I did paperwork at work all afternoon and I noticed when I got home there was a stone missing already! That is bad. It didn't even last 24 hours. I won't order anything else from this place.
Hi, we are extremely sorry to make you feel disappointed with our product. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We have an extremely rigorous quality control process but sometimes a few defective products may sometimes fall through the cracks. We offer 30 Days Return & Exchange Policy https://www.jeulia.com/30-day-return-policy.html and One Year Warranty Policy https://www.jeulia.com/one-year-warranty.html. Please contact us at service@jeulia.com for help.
They have great customer service beautiful jewelry I highly recommend them for anybody to order from second time I've oreded from them and I'm not disappointed at all I will gladly order from them again
Hi Alma, we are so glad to receive your appreciation which encourages us a lot. Have a nice day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we’re truly sorry you’ve had a poor experience with our product, especially because of its special meaning. We have an extremely rigorous quality control process but sometimes a few defective products may sometimes fall through the cracks. We will do everything we can to resolve this issue and make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we may help you resolve this issue. Thanks and sorry again.