Was given the ring set as a gift from my husband and I absolutely adore them! They are just beautiful. Delivery times were extremely quick. Really happy with the purchase & service and would def recommend buying any of their gorgeous pieces.
Jeulia is awesome! She worked with me in a timely matter and was super patient with my lack of knowledge about jewelry. The wedding rings came out beautifully! I can't wait to order other jewelry from her :).
Simple purchase process, shipping and tracking worked well. Beautiful jewelry and packaging. My wife is extremely happy with the one of everything in sizes to fit both ring fingers... great experience
Loved my ring! Fit perfectly, looks as advertised. Im a welder, so we will see if I can keep it looking gorgeous! I will rate again after Ive owned for awhile to let others know about how well it lasts!
My husband placed an order in November for my Christmas present. Free shipping was to take 9-25 days - well we have exceeded that. We have sent numerous online inquires because prior to the 800# being disconnected (major sign of fraudulent activities) when we would talk to someone on the phone they would disconnect the call as soon as we asked for the tracking information.
Online inquires, more than 8 now; have failed to produce a ring. Our USPS tracking number still shows 11/26/16 - post of origin is preparing to ship.
When I question them about the fact that it does not appear it has left their country, they tell us free shipping cannot be tracked - " so sorry sir."
SUCH a disappointment - I am not sure what the actual ring would have looked like but I was really excited about getting it. Now, I am pretty sure we will never see it.
Easy ordering online.
Excellent product quality.
Correct size.
Beautiful design
Fast service.
I will be ordering additional jewelry in the future. Waiting for just the right occasion to wear this pretty ring,
Website very helpful in viewing rings from all angles, especially on the finger. Sizing accurate, shipments are prompt and quality is great for the price. Really like the amount of styles to choose from; wish more champagne stones were available.
You do not deserve any star at all, my rings faded within a month of purchase looking as though I got them from a lucky pack off the streets. A plastic ring would have performed better. I am greatly disappointed.
Hi, Rudo. Thank you for your feedback and we apologize for any inconveniences you have experienced. We offer one year warranty, please feel free to contact us at service@jeulia.com or call us at 1-888-219-8158, our customer service will help you solve the problem soon until you are completely satisfied.
Ordered a gift paid the extra for faster shipping. The day it was to be delivered get and email stating package was shipped. Try to track it no information is available they just printed label. Called they said sorry we will give you 10 percent off next order. That's bull $#*!.
Ordered 12/6/2016, tracking gives no information other than "it was received". It is now 1/16/17, emailed 7 times. Two responses showing the same "canned" answer of "you can track your shipment with 'this' tracking number" I got nothing. The items I purchased were to be Christmas gifts. I have now asked for a refund. And have heard nothing back from them.
Hi, Rose. We are sorry to kept you waiting so long time. Yes, recently some orders indeed were delayed by USPS if you chose free shipping, we should have contacted you to let you know, apologize for any inconvenience has caused. We will take full responsibility for this delay, one of our customer service will contact you soon and confirm how you would like to proceed with your order. Please feel free to contact us at 1-888-219-8158 or online live chat if you need any further assistance.
My husband purchased this ring set for me as a belated birthday/ early 5 year anniversary gift and I could not be happier! We were both skeptical when purchasing, but the quality of the stone is so much better than expected! It fits wonderfully (though a little tighter than I was expecting) and looks like he spent more than he did! Overall, I would 100% order from jeulia again and I am already looking for new items to add to my wish list!
I am totally disappointed in this company. Their communication was horrible, customer care even worse. They were late shipping it out, shipped it to the wrong address, would not communicate and the jewelry was lost
Never order through them!
Hi Maraya - We are so sorry for the unhappy experience happened on you. Could you please tell us your order number so that I can check the details for you? Anyway, we will try our best to improve our service and I believe that your questions will be finally resolved. If you have any other questions or suggestions, please feel free to call us at 1-888-219-8158.
I am very pleased with the ring. It's beautiful. Advertisement says it's sterling silver but I don't see a "925" engraved inside the band. Maybe South Africa has different regulations for sterling silver. The Swarovski stone is gorgeous. The packaging was done meticulously. And they came in very pretty miniature gift boxes. I would recommend this shop. Keep in mind that my order took a while to receive because it was shipped from China, went through customs, and then need paid extra money, but they had refund me some. Thanks for your help.
I recently purchased a gorgeous ribbon ring. It is very well-made, they provided timely delivery, and I have received so much positive feedback from everybody that sees me wearing it. I will be purchasing more jewelry in the future!
I have purchased 5 rings from Jeulia and must say they are gorgeous. Postage does take awhile but what do u expect for free postage it states 25-48 business days. I will be placing another order for sure :)
Sent wrong size, said it was silver, but it's counterfeit alloy, sent 2 phone numbers that don't work. Terrible customer service, reps stubbornly defend the company's mistakes, run out of China and Hong Kong. False address and phone number in CA. No one there. Writes disconnected phone numbers on invoices and emails. Bad experience. Don't order from these frauds.
Hi, Ella. We apologize for your unpleasant experience. Our rings are made of sterling silver with rhodium plating. If your ring doesn't fit well, we can help you exchange for another size. As for the phone number, we have fixed our phone and it works well. If you have any doubts, please call us at 1-888-219-8158.
Please Do not order from this company as it is like throwing your money in the trash. I have gotten better rings out of Candles! I finally caved and ordered a ring and it was laughable. No one would wear this junk. Now trying to get my money back. Yet another joke I am sure.
We are extremely sorry that the products were not to your complete satisfaction, Ellen. According to our 30 days return policy, the item with size tag can be returning for refund. However, since you do not contact our customer service for refund, one of our customer service will reach out to you soon and assist you solve the issue until you are completely satisfied. We sincerely hope that this resolves the issue and does not hamper our relationship with you. We hope you will order from us again in the future and allow us to better serve you.
They clearly advertise 1-4 shipping for $20. However, when you clearly point out with documented proof that their delivery took nine days, they respond with, "be sure to choose free shipping next time." No refund of fees. We are looking into filing a class action suit.
Hi, Vra. Thank you for your purchase in Jeulia Jewelry. After checking, your order did take 3 days for shipping. We state that our delivery time includes the order's processing time and shipping time. If you have any doubts, please click here: https://www.jeulia.com/delivery-shipping.html to know more delivery information. Thanks.
Closed until Feb 4th?!?!?!?! What the hell?!?!?! I paid for expedited shipping and now that is a total waste! Ordered on 1/26/17... let's see how long this takes. Wish I had read reviews first! Never would have ordered! Closed for Spring Festival? IT'S WINTER!
Hi, A B. We are sincerely sorry for the inconvenience caused to you. We come back to work today. Your order is processing and we will try our best to send it out asap. Please wait with no worries.
My husband got me this ring in February of 2016. It was even more beautiful in person. Well worth the money. I wear it every day. Whether I'm cleaning or taking a shower, I wear it and it's not lost it's sparkle nor has it turned my finger green. I'd highly recommend it to any lady. There are so many rings on your site that I can't wait to get. Thanks for making high quality rings that people can afford!
Overview
Jeulia has a rating of 3.1 stars from 6,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 5th among Custom Jewelry sites.
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- City of Industry, CA,, United States
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Business History
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Tim. We are extremely sorry that your order was delayed by USPS. We take full responsibility for this problem, one of our customer representatives will email you to provide you with solution in this matter until you are completely satisfied.