I just love my new engagement ring we received.
It's more beautiful in person than the photos that were provided. I will definitely recommend this site to all my friends and order again myself.
Thank you
I have ordered quite a few pieces from Jeulia. The quality is outstanding. It looks like real white gold jewelry. I suppose if you wore them 24/7 the electro plate might wear off eventually, but they are very rich looking. I am well satisfied.
Jeulia exceeded my expectations for a ring I truly loved, to now be my absolute favorite. Hesitant at first, then hard to choose which one and they did not disappoint. You will get more than a second glance in this sparkler.
I ordered a ring for my gf from Jeulia in late November.
It's now January and it still is in China according to tracking. I'm very disappointed.
I've tried contacting them many times with no response. I'll never buy from Jeulia ever again.
Thank you for all the honest reviews. I was considering ordering from Jeulia, but after reading quite a few negative reviews about customer service, and China made products, I have decided not to waste my money. Buy American!
Made a $400 order... was so excited. The order was mishandled... their delivery system is seriously flawed. Did not receive consistent advice at all. Resolution took 3 weeks. Yet they've had my money for 1.5 months. NEVER AGAIN. Customer Service is very poor.
I would give them a solid ZERO... and will continue to blast them.
Hi, we are extremely sorry to cause you any inconvenience. Due to the recent peak season before Christmas, the processing time has delayed. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We are committed to providing the best quality jewelry to our customers, so we will strictly control the quality while stepping up production to ensure that the perfect jewelry is delivered to customers. We apologize this delay may bring inconvenience to you, and please contact our customer service at servie@jeulia.com if you have any requests.
Absolutely stunning ring set. They also provided custom engraving for my Husband. Came in a very nice gift box with a pull out drawer. Would recommend this ring and company to everybody! You will not be disappointed!
Ordering was efficient, product arrived within only a few days. Ring was disappointing compared to pictures-smaller and less impressive than displayed online. Would not have purchased if seen in person. 2 stars only for good service.
My husband got me this gorgeous white sapphire vintage ring set; even had our children's names engraved inside the band. So GORGEOUS! We will definitely purchase from Jeulia again! Shipping was awesome! Thank you so much!
Amazing job with a great service. I ordered a ring for my daughter just graduated from high school; got here so fast and she loved.
Thanks again. I will order again in future. Love this web, I'm really appreciated all the help.
Navvab.
Like my friend said, they have great shoe sales. Having bought a pair of earrings from here that fit well, it's a good deal. Very impressed! Their customer service was also extremely helpful and timely.
Got my ring the wrong size, now they won't give me a refund and their so called customer service is probably the worst I've ever experienced.
I hope this company goes out of business as it's nothing but bs. Stay away at all cost!
I ordered two rings, got them fairly quick! The rings look exactly as on the pictures, if not better! Extremely happy with quality, it looks like a very expensive ring, packaging is also awesome, Great experience, will order again!
Thank you!
Terrible customer service, not satisfied with product. Company need to have in bold letter of they horrible return policy. So at least client is aware. The worst experience that i've had since I have been doing online shopping.
Hi Marie - Thanks for taking time to share your experience. We are truly sorry our products fell short of your expectation and also sorry to hear that you were unhappy with our return policy. We want our customers to have a great shopping experience, so could you please contact our Customer Satisfaction Team and submit a support request, and we will do our best to provide you with a satisfactory solution.
Rarely purchase anything online because sizing is never quite right. But I went to local jeweller who helped me with sizing. Placed my order. It arrived very quickly and fits perfectly. Looks beautiful on my hand.
I ordered a ring that didn't arrive in time for Christmas. When it arrived, it looked like cheap glass. Called customer service and they kept me on live chat over one hour refusing to give me their return address! Returned the ring, confirmed with Post Office, now they say they don't have it! "Send picture" is all they will say. I sent the picture five times! I'm out my money and will be contacting the CA attorney general as there are many other complaints like mine. We need to stop these scam artists!
Hi, Alice. We are so sorry to inconvenience you due to our after-sale service. You could tell us your order number so we can assist you better and our colleagues will reply to your emails later. Please don't worry, we won't scam customers and will keep our word to solve your problem. If you need any prompt assistance, you can call us at 1-888-219-8158. Thanks.
I've only had it a few days, but this ring is exactly what I was looking for. I wanted something very thin and comfortable. Very happy with my purchase, will likely end up buying the white and rose gold tones as well.
Greetings from Baku, Azerbaijan. My happy day became even happier with engagement ring set from Jeulia! Beautiful rings, very good performance, nice packaging. Special thanks for the coupon code. I will definitely use it. Perfect service! Thanks!
Was given the ring set as a gift from my husband and I absolutely adore them! They are just beautiful. Delivery times were extremely quick. Really happy with the purchase & service and would def recommend buying any of their gorgeous pieces.
Jeulia is awesome! She worked with me in a timely matter and was super patient with my lack of knowledge about jewelry. The wedding rings came out beautifully! I can't wait to order other jewelry from her :).
Answer: This site is all scam. Don't order anything from here.
Answer: My wife received in a week, sent back within 24 hours. Their customer service should you choose to call them is unreal either their is no answer or you get someone with English skills like an infant. You can email them as well expect English translated the same way and single word or short one line answers that don't answer your question. When I emailed I got simple answers like" we real sorry you understand" we no able to refund you understand, thank you etc. you wasted your money sorry to say I went thru PayPal to get my 10 bucks.
Answer: Their photography is really good. The product looks awesome in pictures on their site. Way better than what you actually end up receiving. Of course we should know better than to expect high quality for such low prices so again, the old adage remains true. You get what you pay for.
Answer: The California address and contact information appears to be a "front" to make them sound like a legitimate company, but those who have gotten shipping confirmation show they are in fact shipping from China. My husband had money taken out of his account as soon as he purchased something, and thought it was being shipped from California to New Mexico but when he tries to check the status he gets a message that the "order could not be found". Buyer beware!
Answer: I've had mine for about a month. It was rose gold. Almost all of the coloring has worn off and the metal is so soft, it's really banged up and has tons of scratches all over it. When you get the package, they have value listed as $20.00. It's so beyond junk.
Answer: Need to contact the Better Business Bureau and others need to do same and get this place shut down
Answer: DONOT order anything from this company at all
Answer: Im not sure what you are looking for, but there is no gold in their rings, and the stones are inexpensive man-made materials (which, despite their gorgeous photos, have very little sparkle). You can get better quality costume jewelry at almost any regular store for a better price! Besides, if you try to return something, you will NEVER get a refund and will never even get anyone to answer their phone.
Answer: The rhodium plating on your ring should definitely last longer than a year. Although having said that, if the base colour of the silver has a really black colour to it, then you might start to see the silver colour coming through at the base of the ring, before the end of the first year. Normally you should expect the plating to last 2-3 years.
Answer: It took a bit to get mine after my husband kept emailing them till they finally replied. Ordered the skull engagement ring and I must say it was worth the wait it is beautiful. Only down side is it's supposed to be rhodium plated which is supposed to help it with not getting scratches but I bump the bottom of it and it's starting to come off already which is definitely a disappointment. Now you can see the silver peeking through):
Jeulia has a rating of 3.1 stars from 6,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 5th among Custom Jewelry sites.
Hi, Ryan. We are sorry to have you kept waiting so long time. After checking, now your order was stuck at the customs office, it would take few more days to clear the goods for import. We apologize again for the delay, one of our customer service representatives have replied your email and will resend you a new ring by express shipping. Please be assured that we will solve the problem soon and try our best to make you feel pleased, if you still have any other questions or suggestions, please feel free to contact us via email or call us at 1-888-219-8158.