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Jeulia

How would you rate Jeulia?
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Illinois
1 review
0 helpful votes
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WOW
February 18, 2021

I just love my new engagement ring we received.
It's more beautiful in person than the photos that were provided. I will definitely recommend this site to all my friends and order again myself.
Thank you

Date of experience: July 15, 2017
Oklahoma
1 review
0 helpful votes
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Good product. Good service.
August 2, 2017

I have ordered quite a few pieces from Jeulia. The quality is outstanding. It looks like real white gold jewelry. I suppose if you wore them 24/7 the electro plate might wear off eventually, but they are very rich looking. I am well satisfied.

Date of experience: July 31, 2017
Oklahoma
1 review
0 helpful votes
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Rare value, stunning design, uniquely Jeulia!
April 3, 2017

Jeulia exceeded my expectations for a ring I truly loved, to now be my absolute favorite. Hesitant at first, then hard to choose which one and they did not disappoint. You will get more than a second glance in this sparkler.

Date of experience: March 31, 2017
Ohio
1 review
2 helpful votes
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Boo
January 1, 2017

I ordered a ring for my gf from Jeulia in late November.
It's now January and it still is in China according to tracking. I'm very disappointed.
I've tried contacting them many times with no response. I'll never buy from Jeulia ever again.

Date of experience: January 1, 2017
Jeulia J. Jeulia Rep
over a year old

Hi, Ryan. We are sorry to have you kept waiting so long time. After checking, now your order was stuck at the customs office, it would take few more days to clear the goods for import. We apologize again for the delay, one of our customer service representatives have replied your email and will resend you a new ring by express shipping. Please be assured that we will solve the problem soon and try our best to make you feel pleased, if you still have any other questions or suggestions, please feel free to contact us via email or call us at 1-888-219-8158.

Ohio
1 review
8 helpful votes
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Thank you for all the honest reviews. I was considering ordering from Jeulia, but after reading quite a few negative reviews about customer service, and China made products, I have decided not to waste my money. Buy American!

Date of experience: June 24, 2016
Canada
1 review
2 helpful votes
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Made a $400 order... was so excited. The order was mishandled... their delivery system is seriously flawed. Did not receive consistent advice at all. Resolution took 3 weeks. Yet they've had my money for 1.5 months. NEVER AGAIN. Customer Service is very poor.

I would give them a solid ZERO... and will continue to blast them.

Date of experience: December 22, 2020
Jeulia J. Jeulia Rep
over a year old

Hi, we are extremely sorry to cause you any inconvenience. Due to the recent peak season before Christmas, the processing time has delayed. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We are committed to providing the best quality jewelry to our customers, so we will strictly control the quality while stepping up production to ensure that the perfect jewelry is delivered to customers. We apologize this delay may bring inconvenience to you, and please contact our customer service at servie@jeulia.com if you have any requests.

Kentucky
1 review
0 helpful votes
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Absolutely stunning ring set. They also provided custom engraving for my Husband. Came in a very nice gift box with a pull out drawer. Would recommend this ring and company to everybody! You will not be disappointed!

Date of experience: January 13, 2017
Georgia
2 reviews
0 helpful votes
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Good service, product so-so
February 18, 2021

Ordering was efficient, product arrived within only a few days. Ring was disappointing compared to pictures-smaller and less impressive than displayed online. Would not have purchased if seen in person. 2 stars only for good service.

Date of experience: September 28, 2017
North Carolina
1 review
0 helpful votes
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Mother's Day Gift Vintage ring set
May 14, 2017

My husband got me this gorgeous white sapphire vintage ring set; even had our children's names engraved inside the band. So GORGEOUS! We will definitely purchase from Jeulia again! Shipping was awesome! Thank you so much!

Date of experience: May 14, 2017
Colorado
1 review
0 helpful votes
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Amazing
June 8, 2020

Amazing job with a great service. I ordered a ring for my daughter just graduated from high school; got here so fast and she loved.
Thanks again. I will order again in future. Love this web, I'm really appreciated all the help.
Navvab.

Date of experience: June 6, 2020
California
1 review
0 helpful votes
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It's a good deal.
April 27, 2019

Like my friend said, they have great shoe sales. Having bought a pair of earrings from here that fit well, it's a good deal. Very impressed! Their customer service was also extremely helpful and timely.

Date of experience: April 25, 2019
California
1 review
7 helpful votes
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Got my ring the wrong size, now they won't give me a refund and their so called customer service is probably the worst I've ever experienced.

I hope this company goes out of business as it's nothing but bs. Stay away at all cost!

Date of experience: March 9, 2016
Florida
1 review
1 helpful vote
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Excellent!
December 7, 2016

I ordered two rings, got them fairly quick! The rings look exactly as on the pictures, if not better! Extremely happy with quality, it looks like a very expensive ring, packaging is also awesome, Great experience, will order again!
Thank you!

Date of experience: December 6, 2016
Florida
1 review
2 helpful votes
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Dissapointed
December 7, 2017

Terrible customer service, not satisfied with product. Company need to have in bold letter of they horrible return policy. So at least client is aware. The worst experience that i've had since I have been doing online shopping.

Date of experience: December 4, 2017
Jeulia J. Jeulia Rep
over a year old

Hi Marie - Thanks for taking time to share your experience. We are truly sorry our products fell short of your expectation and also sorry to hear that you were unhappy with our return policy. We want our customers to have a great shopping experience, so could you please contact our Customer Satisfaction Team and submit a support request, and we will do our best to provide you with a satisfactory solution.

Australia
1 review
0 helpful votes
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It looks stunning on my hand.
December 19, 2017

Rarely purchase anything online because sizing is never quite right. But I went to local jeweller who helped me with sizing. Placed my order. It arrived very quickly and fits perfectly. Looks beautiful on my hand.

Date of experience: December 16, 2017
New York
1 review
6 helpful votes
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This company is a scam so buyer beware!
February 26, 2017

I ordered a ring that didn't arrive in time for Christmas. When it arrived, it looked like cheap glass. Called customer service and they kept me on live chat over one hour refusing to give me their return address! Returned the ring, confirmed with Post Office, now they say they don't have it! "Send picture" is all they will say. I sent the picture five times! I'm out my money and will be contacting the CA attorney general as there are many other complaints like mine. We need to stop these scam artists!

Date of experience: February 26, 2017
Jeulia J. Jeulia Rep
over a year old

Hi, Alice. We are so sorry to inconvenience you due to our after-sale service. You could tell us your order number so we can assist you better and our colleagues will reply to your emails later. Please don't worry, we won't scam customers and will keep our word to solve your problem. If you need any prompt assistance, you can call us at 1-888-219-8158. Thanks.

New Jersey
1 review
0 helpful votes
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Super comfortable.
June 14, 2019

I've only had it a few days, but this ring is exactly what I was looking for. I wanted something very thin and comfortable. Very happy with my purchase, will likely end up buying the white and rose gold tones as well.

Date of experience: June 14, 2019
Azerbaijan
1 review
0 helpful votes
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Excellent
December 21, 2017

Greetings from Baku, Azerbaijan. My happy day became even happier with engagement ring set from Jeulia! Beautiful rings, very good performance, nice packaging. Special thanks for the coupon code. I will definitely use it. Perfect service! Thanks!

Date of experience: December 18, 2017
GB
1 review
0 helpful votes
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Fantastic!
July 2, 2017

Was given the ring set as a gift from my husband and I absolutely adore them! They are just beautiful. Delivery times were extremely quick. Really happy with the purchase & service and would def recommend buying any of their gorgeous pieces.

Date of experience: June 29, 2017
Japan
1 review
1 helpful vote
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Pretty ring
August 1, 2016

Jeulia is awesome! She worked with me in a timely matter and was super patient with my lack of knowledge about jewelry. The wedding rings came out beautifully! I can't wait to order other jewelry from her :).

Date of experience: July 31, 2016

Overview

Jeulia has a rating of 3.1 stars from 6,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 5th among Custom Jewelry sites.

service
290
value
274
shipping
288
returns
178
quality
268
This company does not typically respond to reviews
+572