Putting the customer first! We had to get a replacement set for my wife. We found one that ended up being too big. That was my fault. They fixed it for me and I was even able to upgrade for a very small fee. Like 13 dollars. It was not an up sale my wife just liked another set better.
In a time where businesses are hurting and cutting corners on quality of service Jeulia has set the bar. Thanks a ton! I will surly be back.
So here it is, the day of my wife's birthday and surprise surprise "Order Processing." So they'll charge you the day you place the order, or at least place a hold on the funds. Not quite sure as my financial institution shows the funds removed. Either way no gift and out the money from what I can tell. In all this time I've received a response stating they will seek to process my order as quickly as possible. Glad I made other arrangements elsewhere.
FINIALLY spoke with a person, more like scam artist. So Sabrina, this is her English name, told me that a portion of my order had processed but wouldn't ship until the remaining portion was ready. She also told me that orders can take 8-18 business days to complete processing due to COVID... When I requested a cancellation Sabrina told me she'd be happy to but there would be a 30 percent cancellation fee. Purchase at your own risk, they don't hold their Chinese sweatshop kids accountable to ensure customer satisfaction.
Every ring I have bought from jeulia looks stunning and is great quality. I've had some of mine for over a year that yes have been washed, and even worn swimming and they haven't tarnished. The jeulia stone looks like an actual diamond. The customer service is amazing as well. I highly recommend it.
DO NOT BUY! I don't know how in the world the got on Newsweek That's what lured me in, but this company is horrible! They are a scam! I brought rings for my wedding and one of them turned from gold to black in 2 weeks.
When I tried to return the band because it was too big, they would not give me a refund and harassed me to accept store credit. They even took back the free shipping by deducting from the store credit they forced on me. Their practices are crooked and unethical.
Hi, thanks for the message and sorry for the experience. We provide a One-Year Warranty service, any ring under this period could be repaired. If the size does not fit, we will first suggest our resizing service. If the customer applied resizing service from the account, it indicates the customer would like to accept store credit. This is our policy and we will send an email to notify before head. Of course, if the customer does not like store credit, we will definitely respect the ideas and help to make an exchange directly. For the shipping fee, since you have enjoyed our discount/free shipping for your order, your order was shipped out at our cost. Sincerely hope for your understanding. Our goal is to make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team, we will try our best to make you satisfied. Thanks.
I ordered a ring from them but it turns out that the size is wrong! Delivery took several weeks despite advised 8 working days. Next, I had to send the return parcel all the way to the US to initiate the refund process. Furthermore, they are claiming first S$20 then S$30, because the ring is of custom size. Also their website is very confusing and making it deliberately very difficult for their customer to obtain any refund. Despite endless interactions via e-mail, they are still only offering store credit but not refund despite assurances to the contrary. So watch out, these are dishonest people, they are not based in Singapore but somewhere in China, and they have no intention granting any refund. Who have been warned!
Hi Chris, many thanks for your feedbacks. As we indicated, special order items such as those with custom sizes are not refundable. Please check our policy here https://www.jeulia.com/30-day-return-policy.html. So we would like to refund you via store credit or make an exchange for you. For the special size fee, it should be USD20 or SGD30. It is not our dishonesty, but we offer more currency choices. You could pay USD20 or SGD30. Since our prices are not based on the most updated exchange rate, if any inconvenience is caused, we sincerely hope for your understanding. For our location, we never mentioned we are in Singapore, and you could check all the info on the page https://www.jeulia.com.sg/contact.html. If you ask, we will definitely let you know it. We never tried to conceal any info about us. Any more questions, please contact us via service@jeulia.com. Thank you.
I made a $ 200 purchase from this page. Days later I saw that the same items I ordered were at ridiculously cheap prices on the Wish shopping site, they were exactly the same rings. I asked to cancel my order and they penalized me 30%, when they had not even sent me the tracking number for it.
Shipping. I am very disappointed. I will never buy the Jeulia again.
Hi, thanks for all the messages. We believe there are many familiar items and styles in jewelry market, but we should say we offer qualified materials and comprehensive services to protect customers' interests. Customers have their rights to select what they like. We Jeulia will be responsible for what we offer. For cancellation, your order has been sent to production already since 2 hours after the payment was received, so material fee will occur. Hope for your understanding. We sent you an email with better solution. Please check and reply us. We are looking forward to it. Thanks.
I ordered two wedding bands from jeulia last week. Both came quickly and are gorgeous. I have always wanted a band like the one I purchased but never could afford it till I found it on Jeulia. I'm truly in love with my ring as well as my husbands.
I bought the Starry Night ring. It caught my eye because I love the painting by Van Gogh and this ring captures the beauty of that painting. It is dainty, very shiny and elegant. I also ordered a simple pair of diamond look 6 prong stud earrings that I have to keep separate from my real ones because I cannot tell them apart! I will be buying from Jeulia again. They make quality jewelry.
They have great communication and very prompt replies. We worked out an issue that arose with the postal service and I received my package. The jewelry is beautiful and I look forward to buying from here again!
Personally, I had a great experience with Jeulia. Not only were they completely in contact with me the entire time, but they even expedited my ring for an event. They went way above the normal customer service expectations. They kindly answered every question I had with no complaint. No message went more than two hours without a detailed answer.
I received my ring and instantly fell in love with it. The sparkle is amazing and quality is more than I ever expected for the price. It is just that beautiful.
I will definitely buy again.
I checked my mail every day because I was so excited about my order. I ordered this set because I wanted something pretty but a little "lower profile" for work & school. I ended up choosing this set because of its versatility. They are so beautiful and sparkly! True to size and arrived quickly. The pictures do them no justice... Will definitely recommend and order more!
My husband wanted to get me a new wedding ring set for our 4th wedding anniversary but 5th year together. I was so impressed with the quality of this ring, and the overall look! I literally smile when I'm driving and it is just sparkling in the sun! If you want to make your woman smile, this is the site to buy from!
Please don't ever purchase from this site ever! I've cried trying to fix this it's so frustrating. I feel defeated and stressed so much because of them. The people that email back don't have a clue of what they are doing. Please save you guys the trouble. I never knew I be crying of how frustrated I was. Always having to correct them. When they should know the information. But NEVER did anything to fix my problem.
Hi Fide H. Thank you for your review. I understand your frustration, and I am terribly sorry that you had a bad experience with us. I would be very glad to check this and help you. You can be sure that we will do everything in our hands to help and arrange things out. I just ask you to kindly send me your Order Number or any other invoice number so I can locate your order and contact you back.
I have ordered approximately 5 times, about 7 pieces. The quality is awesome and they ship very quickly. I can't speak to customer service because I've never needed them. I would trust given the quality of the pieces, the professional way in which they are packed for shipment and how speedily they arrive; that it would be good also. KW
I got my ring at noon today, I did paperwork at work all afternoon and I noticed when I got home there was a stone missing already! That is bad. It didn't even last 24 hours. I won't order anything else from this place.
Hi, we are extremely sorry to make you feel disappointed with our product. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We have an extremely rigorous quality control process but sometimes a few defective products may sometimes fall through the cracks. We offer 30 Days Return & Exchange Policy https://www.jeulia.com/30-day-return-policy.html and One Year Warranty Policy https://www.jeulia.com/one-year-warranty.html. Please contact us at service@jeulia.com for help.
Ai bought a ring that was not customized and they will not refund my money. Only offer store credit after deducting a 35% restocking fee. It us well within 30 days and the ring is factory pristine with the tag.
Hi, thanks for the feedback. Could you please offer us your order number or the name/email you used to place the order? So we can check whether it is customized. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try the best to provide you a satisfactory solution. Thank you for your understanding.
I am in love with my ring. It looks like it's worth $$$$ of dollars. So beautiful, stunning. I was honestly so worried it will be another cheap looking ring that I got via the internet. This one looks like the real thing. My daughter is so jealous from my ring and even tho she is only 16 years old but she wants my ring lol. I will be ordering from now on all my jewelry via these guys. Thank you so much for the amazing fast service.
Ordered from South Africa and received in expected time. Only problem is the product is a joke. It looks like costume jewelry. The so called "diamond" is full of scratches, dents and chips.
Very disappointed and can only advise that people do not order from them.
After looking at rings for a few months, I came across this website and fall in love with the most beautiful wedding set. My bridal set was stunning and my husband's band was exactly what we had for. Cant wait to purchase a few more items.
My gold ring arrived without the engraving I'd paid for. Getting a refund out of these people is nearly impossible. Don't believe the warranty crap... they are terrible at customer service by our standards.
The ring is very nice. But at the end of the day I did not receive the product I paid a lot for. I won't make that mistake again.
No engraving in pic.
Hi Shawna, thanks for your review. We have been trying to solve the problem. To check about the engraving, we need a clear photo from you. We appreciate your effort in sending the pictures, but unfortunately, it is not clear enough to see. Even under this condition, we have offered to refund the engraving fee yesterday before you place this review here. Please kindly work with our customer service. We will surely offer a satisfied solution for you.
Overview
Jeulia has a rating of 3.1 stars from 6,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 5th among Custom Jewelry sites.
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- City of Industry, CA,, United States
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Business History
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephen, thanks for all the messages. We can understand your feelings. Please note that the delivery time = processing time(will be shown on our website after you choose the ring size or item amount) + shipping time (depends on the shipping method and your location). In addition, according to our cancellation policy https://www.jeulia.com/30-day-return-policy.html, all items will be sent into production 120 minutes after we receive the payment. Therefore, any cancellations after that time will incur a 30% material and processing fee. Hope for your understanding. You have already received the order, any questions or help, please feel free to contact us through service@jeulia.com. Thanks.